• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 包吃包住
• 节日福利
• 生日派对
• 年终奖金
• 月休八天
• 职业规划

MAJOR RESPONSIBILITY主要职责:
 
Responsible for proactively soliciting and managing group/catering-related opportunities. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow the account on behalf of Marriott International, across the enterprise.
 
SPECIFIC DUTIES工作任务:
 
1.      Building Successful Relationships that Generate Sales Opportunities
·            Works collaboratively with off-property sales channels (e.g., Event Booking Centre, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
·            Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
·            Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
·            Manages and develops relationships with key internal and external stakeholders.
·            Provides accurate, complete and effective turnover to Event Management.
 
2.      Conducting Daily Sales Activities that Achieve Department Goals
·            Responds to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Centre.
·            Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
·            Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
 
3.      Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
·            Identifies new group/catering business to achieve personal and property revenue goals.
·            Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
·            Closes the best opportunities for the property based on market conditions and property needs.
·            Monitors same day selling procedures to maximize room revenue and control property occupancy.
·            Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
4.      Providing Exceptional Customer Service to all Guests and Customers
·            Supports Marriott’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
·            Services our customers in order to grow share of the account.
·            Executes and supports Marriott’s Customer Service Standards and property’s Brand Standards.
·            Provides excellent customer service consistent with the daily service basics of the brand.
·            Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
·            Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
·            Sets a positive example for guest relations.
·            Interacts with guests to obtain feedback on product quality and service levels.
·            Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
·            Executes and supports Marriott’s Customer Service Standards and property’s Brand Standards.
·            Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
·            Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
 
5.      Additional Sales & Marketing Responsibilities
·            Utilizes intranet for resources and information (Training Energizers, etc.).
·            Leverages available eTools (eRooming Lists, eProposals, Passkey, etc.).
·            Conducts site inspections.
·            Creates contracts as required.
·            Participates in and practices daily service basics of the brand (i.e., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).

广州花园酒店是首批豪华五星级酒店标志之一，它展示了对中国文化和当代艺术的精彩演绎。广州花园酒店拥有 828 间客房和套房，150 套公寓，9间多功能会议室 ，1 个国际会议中心和荣获米其林奖项等多个殊荣的 9 间餐厅；更有 21,000 平方米城央自然花园，坐拥 18 米双瀑布。在酒店中，您更可畅游 26 个融合历史、文化和艺术精粹的必到之处。通过探索美食、自然、艺术，广州花园酒店将是您深入体验广州的不二之选。我们一直秉持公平、正直、真诚、包容的企业精神，努力为有志于从事酒店行业的人士提供良好的成长空间和职业发展平台。我们为您提供了具有市场竞争力的薪酬和福利、法定带薪假期、年度特别奖励金、生日派对、免费工作自助餐、舒适安全的市区中心住宿环境，并能为您学习新技能和职业发展提供各种专业培训的机会。激发远大梦想，品味成功喜悦，我们期待您的加入！