• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 包吃包住
• 节日福利
• 生日派对
• 年终奖金
• 月休八天
• 职业规划

FINANCIAL RETURNS财务回报
·        
Maximizes
every opportunity to increase revenue of limousine booking in the
Transportation
尽量加大增加用车收入的机会
·        
Monitors daily revenue of Transportation
检查运输部日常收入
·        
Control the section operational cost to achieve the budget
掌控成本以达到预算
·        
Manages the budget and forecast of Concierge/Transportation
and cost.
礼宾部/运输部的预算和成本的预测与管理
·        
Reviews and manages monthly Transportation and Concierge expense and
cost.
回顾和管理礼宾部/运输部月度费用和成本
·        
To participate hotel promotion
selling activities.
出售月饼、圣诞促销活动券、新年促销活动券、及餐厅和其它部门平时的促销活动。
·        
PEOPLE团队成员
·        
Responsible for sorting and
distributing guests and administrative mail and returning mail to the sender
for forwarding mail
负责挑选和分发客人的信件及行政信件，并将无人接收的信件送返发信人。
·        
Prepares efficient work
schedule for Bell Services, arranging holidays and vacation, taking into
consideration project occupancy and forecasts and any large group movements,
especially those with early or late arrivals or departures
在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为行李服务部员工准备高效的工作计划，安排节日和假日
·        
Ensures that all bell staff are
neat, clean and punctual at all times and that they perform the task assigned
to them promptly and efficiently
确保所有行李服务人员随时保持衣着整洁，工作守时，并且能够快速和高效的完成任务。
·        
Supervise and direct Bell Desk
activities and Bell Staff 
对行李服务台的活动和行李服务人员实施监督和指导。
·        
Supervises
the Concierge operation and work flow to maximize guests' satisfaction
监督礼宾部运作以尽最大程度地满足客人需求
·        
Identifies
staff training requirements and service improvements areas
识别员工的培训需求和服务需要被改进的区域
·        
Supervises
and guides all staff to ensure that hotel's policies and procedures are adhered
to
监督和指引所有员工以保证坚持履行酒店的政策和程序
·        
Conducts daily and monthly meetings to highlight areas of
improvement in the service aspects and obtain
feedback.
组织日常和月度会议强调如何提高服务水平和获得客人反馈
·        
Creates a
positive and highly motivated working environment that promotes and
develops teamwork
创造积极和具有激励性的环境以促进和发展团队合作
·        
Utilises and develops communication tools and channels for
the dissemination of
information and workflow in the section
采用或发展合适的沟通工具和渠道传递部门工作流程信息

GUEST EXPERIENCE宾客体验
·        
Provide information pertaining
to all hotel services, local places of interests, restaurants, doctors, sightseeing
tours and any other information likely to be of the interest to guests
提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息。
·        
Be responsible and receptive to
guest complaint, should analyze and within the limitation set, make correct and
quick decision to ensures total guest satisfaction whilst also protecting the
hotel property and revenue.
负责接受客人投诉， 在有限范围中分析，并作出正确及快速决定以确保客人的满意率，同时也不损伤酒店财产及营利。
·        
Be prepared to recommend first
and foremost the hotel’s own Food and Beverage outlets before any other, making
himself totally familiar with the operating times and each outlets benefits
最先向客人推荐本酒店的餐饮营业场所，熟知这些营业场所的营业时间和各自的特长。
·        
Ensure the lobby is always kept
in an orderly fashion
确保大厅始终保持整洁。
·        
Coordinates the paging of
guests in the lobby, Food & Beverage outlets, and where considered
appropriate by the Management
·        
在大厅、餐饮营业场所和其它管理层认为合适的地方协调对客人的呼叫工作。
·        
Maintains and
enforces
all quality standards and procedures for guest's pre-arrival, to guest's
arrival, to guest's in-house stay to guest's departure.
维护和执行所有有关预抵客人，入住客人，在住客人和离店客人的服务标准和程序

Operational Processes工作流程
·        
Ensure all
guests requests are handled quickly and efficiently Is fully aware
of all the activities taking  place in
the hotel, e.g. functions, 
确保所有客人的需求得到快速和有效率地处理，酒店内的所有活动信息都清楚了解例如宴会
·        
 VIP/group arrivals and departures. Coordinates
all luggage deliveries and collections.
为重要客人/团队到达和离店协调所有行李的运送和收集
·        
Is
responsible for receipt, storage and shipment of luggage and packages for
guests.
负责客人行李和包裹的收取，寄存，运送
·        
Arranges for
outside errands for guests such as pick-up/deliver of packages,
passport formalities and re-validation
of air-tickets.
为客人提供外出代办服务例如包裹的提取和寄出，证件办理手续，机票确认等
·        
 Arranges transportation for guest's arrivals
and departures.
为客人的到达和离开提供交通服务
·        
Ensures
driveway orderliness and manages the flow of
traffic in the driveway.
确保车道运作顺畅和控制交通情况
·        
 Ensures that all equipment is properly cleaned
and maintained.
确保所有工作器材正常运作和保持洁净

RESPONSIBLE BUSINESS企业责任
·        
Responsible for the maintenance
of the hotel information directory (function board) and ensures that the
information shown in current and accurate at all times
·        
负责维护酒店信息簿（功能板），并确保所有信息的准确性和实效性。
·        
Handle problems associated with
guests and liaise with department heads or executive management in the absence
of the Assistant Manager.
·        
处理与客人相关的问题，在经理助理缺席的情况下负责与各部门负责人或行政管理部门联系。
·        
Works with Superior and Human
Resources on manpower planning and management needs
·        
与上级领导和人力资源部一起进行人力规划和管理需求。
·        
Works with Superior  in the preparation and management of the
Department’s budget. 
·        
与上级领导一起编制和管理部门预算。

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