• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 年度旅游
• 包吃包住
• 年终奖金
• 每年薪资普调

Specific Duties
具体工作内容
 
Handle all duties according to hotel policies, procedures, internal rules and standards.
处理所有的工作都要依照酒店政策，程序，内部规定及标准。

Be knowledge about daily hotel operations, check daily even sheet, bulletin boards and be up to date with all changes, new procedures and events.                                 
了解日常酒店的运作，检查电子公告牌并更新的所有程序以及事件。

Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis.                   
在每日例会中了解额外的事件，以便快捷的处理所有可能发生的情况。

Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
掌握房价，包价，折扣和促销的说有信息，并知道如何去处理。

Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
掌握客人房间，位置，客房礼物，特色以及酒店提供的所有其它的服务。

Strictly follow all cash handling and banking procedures to check out all customers efficiently.
在为客人提供快捷结账的同时严格遵守财务及银行的各项规定。

Operate MARSHA, Opera, Safelok system well and be able to use key card system.
熟练的使用MARSHA和Opera系统并会使用Safelok钥匙系统。

Perform guest registration and room assignment correctly and efficiently, accommodate special requests of all customers.        
正确的完成客人的登记，房间分配以及协调所有客人的特殊要求。

Be knowledgeable about Marriott Rewards and other frequent flyer programs. Participate and contribute in Marriott Rewards sign-up program; ensure accuracy and activation rate meet brand goal.
了解万豪积分兑换,及其它的常客计划。参与并积极的推广万豪礼赏计划，确保以正确的价格来达到集团目标。

Know how to follow hospitality guidelines. 
知道如何遵循服务的基本方针。                 
                                    
Answer phone calls according to standard by using proper telephone etiquette and within three rings.
在三声之内按标准接听电话并使用正确的电话礼仪。

Know how to operate safety deposit box.
了解如何使用保险箱。

Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning.
确保前台和后台办公室区域的整洁。利用剩余时间去清洁。

Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using Marriott Learn Model. 
根据需要协助所有客人解决问题。确保按照万豪酒店的政策解决客人的问题。

Take action to participate in hotel incentive program and Be familiar with hotel sale strategy. 
积极的参与酒店激励计划, 熟悉酒店销售策略。

Be flexible in regarding to work schedule. Have a solid understanding of hotel operations. Assist fellow associates when necessary to get all jobs done on time.        
灵活的安排工作计划。熟悉了解酒店的运作。协助同事按时完成所有工作。

Use Opera/MARSHA password with discretion; Log off the terminal when leaving the area.
谨慎的使用Opera/MARSHA的密码；在离开时必须退出登陆客户终端。

Ensure proper charge is posted to guest credit card when check out; provide guest with a zero balance invoice.
结账时确保在客人的信用卡上收取正确的费用；为客人提供余额为零的账单。

Bank out at the end of each shift by following the blind drop procedure strictly. The front desk manager/shift supervisor will always verify the shift closing and enter the drop in the system.
每班次结束时严格遵守投账程序平账。前台经理/主管检查班次的账目并输入到系统中。

Report any unusual occurrence or requests to supervisor/manager immediately.
向经理及时汇报任何不寻常的情况或要求。

At all times strive to represent Marriott in the most professional manner.
努力以最职业的风格去表现万豪文化。

Be disciplined at all times, stand alert and tall at the front desk, greet guests immediately and offer assistance before the guest needs to ask. Focus your total attention to the customers.
时刻遵守前台纪律并保持警醒及时问候客人，在客人未开口之前为之提供帮助。集中所有的注意力在客人身上。

Be familiar with AM, PM and overnight daily check list to ensure smooth daily operations.
熟悉早班，中班和夜班的检查表以确保运作的正常。

Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.
希望每一名员工都可以完成领导层所给出的所有的合理要求。

Be aware of the hotel VIP / repeat guest / long-staying guest / high value guest and pay special attention to      make the guest have a memorable stay.
知道酒店的贵宾/回头客/长住客/重要客人并给予特别的关注，以让客人拥有一个难忘的入住经历。

Maintain the guest information and ensure proper input in the PSB/PMSsystem.
保留客人信息并确保正确的输入到PSB/PMS系统。

Cash Handling
现金操作
1) Process all payment types such as room charges, cash, checks, debit, or credit.
熟悉所有付款方式,包括: 现金,支票, 借记卡和信用卡。

2) Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
熟悉帐务的处理：调帐，退款，减帐和杂项收费。

3) Count bank at end of shift and secure bank.
确保在班次结束后备用金准确无误。

4) Balance and drop receipts according to Accounting specifications.
按照财务制度平帐并投帐。

5) Provide change to guest and traveler’s checks.
提供兑换业务和旅行支票的现金兑换。

6) Obtain manual authorizations and follow all Accounting procedures when computer system is down.
当电脑系统无法正常运行时根据财务制度手工提取预授权。
 
7) Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.
确保备用金在班次开始时是准确无误的，并且备有相应的零钱。                                                      
 
 
 

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