• 五险一金
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 医疗补充保险
• 带薪病假
• 年终奖金
• 免费房福利
• 节日礼物
• 包吃包住

PURPOSE OF ROLE:
角色定義
As an Upstairs Trainee, you’ll work to contribute to the smooth and efficient running of the Guest Experience Front Office within the Rooms Division.
作為行政樓層實習生，你的工作將有助於房務部客戶關係部門的順利和高效的運行。

Your success: Create a unique, memorable and personalised experience for each guest, ensure they receive the best service at EAST Beijing.
您的目標：為每位客人創造獨特、難忘和個性化的體驗，確保他們得到最佳的服務。

WHAT YOU’LL GET:
您將會得到什麼：
At Swire Hotels, we ask a lot of our team members, which is why we give so much in return. In addition to your competitive salary, medical/ dental and leave entitlement, we’ll shower you with perks, including:
在太古酒店，我們鼓勵員工的努力付出，這就是為什麼我們給予這麼多回報的原因。除了有競爭力的薪水，醫療及假期津貼，我們還會為你提供大量的福利，包括:
• Appreciation: An appreciative & supportive culture that allows you to be your best.
• 欣賞：欣賞和支持的氛圍能讓你做到最好。
• Atmosphere: Embracing, cheerful & full of laughter! 
• 氛圍：具有包容性，歡快，充滿笑聲的工作氛圍!
• Wellness: Chill yourself by joining our wellness programme. Have Fun.
• 健康：通過加入我們的健康計畫來放鬆自己，玩得開心。
• Development: Tons of learning opportunities for you to upskill yourself.
• 發展：大量的學習機會讓你提升自己的技能。
• Authenticity: You got accessories, hair dyes or tattoos? No worries, we accept the stylish you!
• 真實性：你有飾品、染髮劑或紋身嗎?不必擔憂，我們接受這樣時尚的你!

WHAT YOU’LL NEED:
您將需要:
Skills: Sound analytical skills. Good interpersonal skills. Good command of English. 
技能：良好的分析能力及人際關係技巧。良好的英語能力。
Personality: Outgoing personality. Able to cope with pressure.
性格：性格外向且能應付壓力。
  
WHAT YOU’LL DO:
您將會做什麼：
•Delivers the promise and provides      exceptional guest experience at all times.
•履行承諾，並始終提供卓越的客人體驗。
•Meets and greets all guests and assists with registrations.
•會見和問候所有客人，並協助登記。
•Ensures strict control of room keys.
•確保嚴格控制房間鑰匙。
•Responds to the guest feedbacks and ensures that the relevant changes are      implemented.
•回應客人的回饋，並確保相關的變更得以實施。
•Is well prepared for the arrivals & departures.
•為到達和離店做好了充分的準備。
•Verifies arrival and departure details and arranges luggage handling and      transportation and other services requested by guests.
•核實到達和離店的細節，安排行李處理，交通和客人要求的其他服務。
•Is familiar with the hotel’s products and services and policies; be      aware of all functions and promotions held in the hotel.
•熟悉酒店的產品、服務和政策；瞭解酒店舉行的所有活動和促銷活動。
•Works closely with other Guest Experience team members in a supportive      and flexible manner, focusing on the overall success of the hotel and the      satisfaction of hotel guests.
•以支援和靈活的方式與其他賓客體驗團隊成員緊密合作，專注於酒店的整體成功和客人的滿意度。
•Ensures all guest data is properly inputted according to the local PSB  requirement.
•確保所有客人資料按照當地PSB的要求正確輸入。

Here at EAST BEIJING, we don't do ordinary things. We thriveon the different and the exciting, and yes perhaps a little quirky and withoutdoubt, fun. 嘿，这里是一个有意思的地方。我们爱不同，爱新奇，有很多古灵精怪的想法，每天都乐趣无穷。With a dynamicculture and an open door for your feedback, you're not just filling a role —you're owning it. We provide the training and the freedom for you to flourish,with leaders who support and encourage you. The difference is you. Everyday isa fresh page in our collective story.在这个充满活力的大家庭里，你随时都可以大胆说出你的想法，因为，你不只是员工，更是无可替代的主人翁！为了让你可以自由探索和成长，我们提供丰富多样的培训活动；此外，我们的管理团队也将全力支持你，成为你工作中的坚实后盾。我们相信，有了你的加入，一切都变得更有意义。还犹豫什么？与我们一起开启一段令人期待的旅程吧！Ready to joinus at EAST BEIJING?准备好加北京东隅了吗？EAST isn't herefor those who follow the crowd, but for the curious, the creative, and thesustainability-minded, seeking fresh alternatives to live, work, dine, andplay.Welcome toEAST, a different take on hospitality in tune with changing mindsets.东隅为这样一群人而来，他们从不盲从潮流，无论是工作、生活、饮食还是娱乐休闲，总是带着一颗好奇心去大胆尝试，追求新意，热衷于体验，拥抱可持续的生活方式。欢迎来到东隅，即刻展开你的新奇探索。