• 五险一金
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 医疗补充保险
• 带薪病假
• 年终奖金
• 免费房福利
• 节日礼物
• 包吃包住

 
Duties and Responsibilities 工作职责
·         Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
·         直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。
·         Provides functional assistance and direction to all departments.
·         向所有部门提供功能性支持和指导。
·         Cooperates, coordinates and communicates with other hotel departments as required.
·         按需要与酒店其它部门进行合作、协调和沟通。
·         Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
·         对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视。
·         Responds to guest needs and resolves related problems
·         就客人的需求做出反应并解决相关问题。
·         Supervises and directs Reception and Reservations personnel.
·         对接待部和预订部工作人员进行监督和指导。
·         Supports and assists Front Office personnel and all departments at peak periods. 
·         在高峰期向前厅部工作人员和其它所有部门提供支持和协助。
·         Ensures VIPs and priority club guests receive special attention
·         保证贵宾和优悦会会员受到特别关照。
·         Inspects front of house and back of house regularly for cleanliness.
·         定期检查一线各部门和二线各部门的清洁状况。
·         Assists Guest Relations in greeting, rooming, and sending off VIP guests.
·         协助客户关系部门迎接贵宾，为其安排房间并在其离店时送行。
·         Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
·         监督员工的行为、制服穿着、卫生和外表形象。
·         Provides input for Front Office meetings.
·         为前厅部会议提供信息 。
·         Promotes inter-hotel sales and in-house facilities.
·         促进店际销售及推销酒店内的设施。
·         Checks billing instructions and monitors guest credit
·         检查结帐说明并监督客人信用情况。
·         Analyses and approves discounts and rebates.
·         分析和批准打折相关事宜。
·         Analyses the rate variance report to ensure rooms revenue control
·         分析房价差异报告以保证控制客房收入。
·         Takes action with the Property Management Systems (PMS) in emergency situation.
·         在紧急情况下使用酒店管理系统（PMS）。
·         Fully conversant with all hotel emergency procedures.
·         熟知酒店紧急情况所有处理程序。
·         Ensures front line staff complies with FIT marketing techniques and maximize sales.
·         确保一线员工遵从散客市场技巧并最大化的进行销售。
·         Works with Superior and Human Resources on manpower planning and management needs
·         与上级领导和人力资源部一起进行人力规划和管理需求。
·         Works with Superior and Director of Finance in the preparation and management of the Department’s budget. 

Here at EAST BEIJING, we don't do ordinary things. We thriveon the different and the exciting, and yes perhaps a little quirky and withoutdoubt, fun. 嘿，这里是一个有意思的地方。我们爱不同，爱新奇，有很多古灵精怪的想法，每天都乐趣无穷。With a dynamicculture and an open door for your feedback, you're not just filling a role —you're owning it. We provide the training and the freedom for you to flourish,with leaders who support and encourage you. The difference is you. Everyday isa fresh page in our collective story.在这个充满活力的大家庭里，你随时都可以大胆说出你的想法，因为，你不只是员工，更是无可替代的主人翁！为了让你可以自由探索和成长，我们提供丰富多样的培训活动；此外，我们的管理团队也将全力支持你，成为你工作中的坚实后盾。我们相信，有了你的加入，一切都变得更有意义。还犹豫什么？与我们一起开启一段令人期待的旅程吧！Ready to joinus at EAST BEIJING?准备好加北京东隅了吗？EAST isn't herefor those who follow the crowd, but for the curious, the creative, and thesustainability-minded, seeking fresh alternatives to live, work, dine, andplay.Welcome toEAST, a different take on hospitality in tune with changing mindsets.东隅为这样一群人而来，他们从不盲从潮流，无论是工作、生活、饮食还是娱乐休闲，总是带着一颗好奇心去大胆尝试，追求新意，热衷于体验，拥抱可持续的生活方式。欢迎来到东隅，即刻展开你的新奇探索。