• 五险一金
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 医疗补充保险
• 带薪病假
• 年终奖金
• 免费房福利
• 节日礼物
• 包吃包住

 
PRINCIPAL RESPONSIBILITIES 主要职责
1.        Process all incoming and outgoing calls accurately and courteously.
礼貌接听来电，正确转接电话。
2.        Ensures smooth internal telecommunication as per hotel standards.
根据酒店标准，确保酒店内部电讯顺畅。
3.        Records and controls accurately wake up calls.
准确记录及操作客人叫醒电话。
4.        Pages guests in co-operation with concerned departments.
与相关各部门密切合作，协助寻呼客人。
5.        Records all entries on traffic sheets.
随时记录客人所有需求及工作信息。
6.        Assists guests with international calls and directory queries.
帮助客人接转国际长途，并解答相关疑问。
7.        Calls guests by name whenever possible.
随时随地称呼客人姓名。
8.        Contact staff member for emergency.
紧急时协助联系内部人员。
9.        Abides by principles of guest privacy.
遵守规定，为客人信息保密。
10.    Handles guest’s needs or requests and reports complaints to the Service Center Supervisor.
处理客人需求，将客人投诉及时汇报服务中心主管。
11.    Report on logbook daily.
记录部门日志。
12.    Bill calls costs.
监督电话成本入帐。
13.    Aware of local telephone listings and frequently dialed numbers.
熟知当地常用电话号码。
14.    Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations.
严格履行酒店紧急情况的标准及工作操作流程，如火灾，恐吓及其他危险情况。
15.    Advises defects on switchboard equipment to Supervisor.
及时将机房设备的损坏情况汇报主管。
16.    Maintains a clean work environment.
保持工作环境的整洁。
17.    Attends to all guest queries and requests promptly.
关注客人的所有需求及疑问。
18.    Maintains detailed knowledge of the Hotel’s fire, life and safety system.
确保熟知消防救生及安全系统。
19.    Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard.
熟知应急反应小组的工作细节。
20.    Maintain Hotel Information.
熟知并更新酒店信息。
REQUIREMENTS职位要求
 
Education 教育学历
Certificate / Diploma / Bachelor in Hotel Management 
酒店管理类证书/学历证明/学士学位证明
Experience 工作经历
One year working experience, preferably in the hotel industry or call center.
一年相关的酒店工作或服务中心工作经验。
 
Job Skills & Knowledge 技能知识
Out-going personality 
性格开朗
Good communication skills 
良好的沟通技巧
Office administration experience 
办公室行政经验
 
Computer Skills 电脑技能
Knowledge of MS office software 
相关办公自动化知识
Opera PMS
酒店Opera系统
FCS
FCS系统
Micros
Micros系统
 
Language Proficiency 语言能力
Good command of English and Mandarin, other languages would be an advantage. 
良好的英语及普通话掌握能力,掌握其他语言者优先考虑.

Here at EAST BEIJING, we don't do ordinary things. We thriveon the different and the exciting, and yes perhaps a little quirky and withoutdoubt, fun. 嘿，这里是一个有意思的地方。我们爱不同，爱新奇，有很多古灵精怪的想法，每天都乐趣无穷。With a dynamicculture and an open door for your feedback, you're not just filling a role —you're owning it. We provide the training and the freedom for you to flourish,with leaders who support and encourage you. The difference is you. Everyday isa fresh page in our collective story.在这个充满活力的大家庭里，你随时都可以大胆说出你的想法，因为，你不只是员工，更是无可替代的主人翁！为了让你可以自由探索和成长，我们提供丰富多样的培训活动；此外，我们的管理团队也将全力支持你，成为你工作中的坚实后盾。我们相信，有了你的加入，一切都变得更有意义。还犹豫什么？与我们一起开启一段令人期待的旅程吧！Ready to joinus at EAST BEIJING?准备好加北京东隅了吗？EAST isn't herefor those who follow the crowd, but for the curious, the creative, and thesustainability-minded, seeking fresh alternatives to live, work, dine, andplay.Welcome toEAST, a different take on hospitality in tune with changing mindsets.东隅为这样一群人而来，他们从不盲从潮流，无论是工作、生活、饮食还是娱乐休闲，总是带着一颗好奇心去大胆尝试，追求新意，热衷于体验，拥抱可持续的生活方式。欢迎来到东隅，即刻展开你的新奇探索。