• 五险一金
• 管理规范
• 节日礼物
• 午餐补贴
• 美女多
• 年底双薪
• 技能培训
• 岗位晋升
• 员工生日礼物
• 领导好

Createinvoices & send to customers, apply cash receipts on a daily basis,reconcile advance deposits and accounts receivable ledger, respond to guestqueries, specifically travel agents, liaise with Credit Manager for disputesand inquiries. Accounts Receivable Clerk must liaise closely with otherdepartments affected by the receivable function, e.g. front office, food&beverage, and sales to ensure that revenues are maximized.
开发票并送给客人，每天处理现金收据，核对预付金和应收款分类帐，回答客人，特别是旅行社的询问，若遇到争论和质询与信用经理联络。应收会计应紧密联系与应收帐款业务有关的部门，如前厅、餐饮部和销售部，确保收益最大化。
CORE WORK ACTIVITIES岗位主要工作职责
Administration
行政
·        Follow hotel rules andpunch attendance cards at regulated time as well as manual attendance recordregister.
遵守酒店规章制度，按时上下班打卡并登记手工考勤。
·        Perform duty and obligationseriously.
认真高效地履行职权范围内的责任和义务。
FunctionalResponsibilities 
工作职责
·        Balancing guest ledgerdaily before transferring unsettled guest balances to City Ledger, posting,editing and updating to accounts receivable system. Direct bill accounts transferredto the City Ledger must be billed on a timely basis, preferably the same day.
每天在挂帐前，平衡客户分类帐，编辑和更新应收帐款系统。挂帐的直接帐单帐目必须按时开帐单，最好是当天。
·        Balancing /posting dailypayments and reconciling short payments.
平衡帐目/将每天付款入帐并核对调整短期支付。
·        Research and respond toguest queries either by phone or correspondence. Disputed guest accounts mustbe resolved on a timely basis, preferably the same day. 
用电话或信函调查和回答客人的质疑。有争议的客户帐目必须即时解决。最好在同一天。
·        Ensure city ledgerfollowing to the credit policy and timely billing of invoices and statementsper credit policy.
确保依信用政策处理挂账帐务，在规定时间内开具发票和整理帐单。
·        Prepare and inputjournals for transfers between debtors’ accounts.
准备并将债务人帐目间的转帐记入月报。
·        Closely cooperate withcredit work, timely cancel returned account receivable and immediately noticethat AR with long period to shorten return period.
紧密配合信用组工作，对应收回款及时核销，对期限较长的应收款及时提醒，缩短回款期。
·        Ensure all credit billfiled for classify keep.
确保所有信用卡卡单分类存档保管。
·        Check all bills andattachment filed for keep. 
核实所有账单及附件是否都进行有序的存档保管。
·        Advanced Deposits shouldbe filed according to classification, keep guest’s consumption bills, possiblecancelation after check with guests.
预收账款按账号分类存档，保管客人消费明细账单，有可能情况下与客人核对后销账。
·        Liaising withreservations， sales and front office staff daily on rates etc., to reduce potentialinvoice errors. In addition, discuss disputed accounts and reason for same.
每天就价格等与预定处、销售部和前厅部的员工联络，以减少潜在的发票错误。另外，讨论有争议的帐目和原因。
·        Reconcile AdvanceDeposits for Banquets and Accommodation.
核对宴会和住宿的预付金。
·        Processing of travelAgent commissions daily for preparation of travel agents’ cheque.
处理旅行社佣金，准备旅行社支票清单。
·        Investing and respond totravel agents commission queries for Credit Meeting.
为信用会议调查并回答有关旅行社佣金的质疑。
·        Reconciliation of totalCity Ledger accounts to the General Ledger each month.
每月调整挂帐帐目总额到总分类帐。
·        Regularly arrange storageof City Ledger documentation and appropriate Accounts receivable computerreports.
例行挂帐文件的存放和适当的应收帐款电脑报告。
·        Treatment of guaranteedno-shows to be discussed with Operation Manager/Director of Finance who willdecide if they are to be billed based on guest history, company, occupancy,etc.
依据客人历史、公司、职业等与财务总监、财务运营经理商议、处理担保消费。
·        If have an abnormalaccount, immediately report to the superior leadership.
如有异常挂账，立即汇报给上级领导。
Training and Human Resources
培训和人力资源
·        Make sure staff attendvarious training organized by hotel or departments on time.
确保能够准时参加酒店及部门组织的各种培训
·        Ensure wherever possiblethat employees are provided with a work place free of discrimination,harassment and victimisation.
·确保无论何时都应提供给员工一个没有歧视、骚扰和迫害的工作环境。
·        Treat complaints ofharassment and discrimination promptly and confidentially.
·快速和保密地处理有关骚扰和歧视的投诉。
·        Treat customers andcolleagues from all cultural groups with respect and sensitivity.
·对待来自不同文化背景的客人和同事都应给予尊重和体贴。
·        Identify and deal withissues which may cause cross cultural conflict or misunderstanding.
·辨认并处理可能由不同文化引起的矛盾和误解事件。
Guest ServiceResponsibilities
对客服务的责任
·        Provide passionate andenthusiastic service for internal staff and external guests with Suning HMC standard.
依照苏宁酒店管理公司品牌标准，礼貌热情地为外部客人及内部员工服务。
ProfessionalTechnical Responsibilities
专业技术责任
·          Effectivecommunication skills in both Chinese & English.
有效的中英文沟通能力。
·          Strong guestinteraction and interpersonal skill.
优秀的对客服务和沟通技巧。
·          Be expert of OfficeSoftware.
熟练操作办公软件。
Miscellaneous
其他
·          All staffs arerequired to comply with every reasonable request from their hierarchicalsupervisor(s) within an amount of time that it takes to comply under normalcircumstances. 
所有员工在工作中都被要求遵守直接主管所发出的一切合理要求，并且遵循、完成工作。
·          All staffs may beassigned to other duties in the hotel as and when required by business levels.
当涉及到商业层面时员工须签署酒店内相关其他责任。
·          Protect publicproperty and save energy.
爱护酒店公共财物，节约能源。
GENERAL DUTIE
一般职责
·          Abide by Hotel’s andDepartment’s policy & procedure.
遵守酒店及部门的各种规章制度。
·          Perform other relatedduties & special projects as assigned by the supervisor
随时执行上级分配的其他相关任务或特殊项目。
Health and Safety 
健康与安全
·          Ensure that allpotential and real Hazards are reported immediately and rectified
确保所有潜在的和实际的危险是被立即报告和纠正的。
·          Be fully conversantwith all departmental Fire, Emergency procedures
熟悉各个部门的消防、紧急处理程序。
·          Ensure that allemergency procedures are rehearsed, implemented and enforced to provide for thesecurity and safety of guests and Staffs
为了客人们和员工们的安全和消防安全，必须确保所有的紧急程序都被预演、落实和实施。
·          Ensure the safety ofthe persons and the property of all within the premises by fairly applyingHotel Regulations by strict adherence to existing laws, statutes etc.
在公平的酒店规则和严格遵守的法律法规下，确保在酒店内所有人的人生和财产安全。
·          Ensure all Staffwithin the department work in a manner which is safe and unlikely to give riskof harm or injury to selves or others
确保所有员工都在部门内以安全的方式操作，避免不安全的或者不适合的冒险的行为造成自己或者其他工作人员的损伤或不便。
Confidentiality 
保密制度
·          Ensureconfidentiality and secure storage of all intellectual property and data bases,both hard copy and electronic. Adhere to Group Internet and Emailpolicy
确保保密和安全的存储所有知识产权和数据，包括所有印刷品和电子软件。遵守集团互联网和电子邮件政策。
·          Ensure Hotel,Customer and Staff Information or transactions are kept confidential during orafter employment with the company.  
保证酒店、客户和员工的信息，交易期间或在公司就业后信息保密。
To be fullyconversant with:
需要遵守的
·          Hotel Financeprocedures
酒店财务政策与程序
·          Hotel fire procedures
酒店消防程序
·          Hotel securityprocedures 
酒店安全程序
·          Hotel Health andSafety policy and procedures
酒店健康和安全政策和程序
·          Hotel Facilities andattractions 
酒店设施
·          Hotel standards ofoperation and departmental procedures 
酒店运行标准和部门运行程序
·          Short and long termcompany marketing promotions 
酒店长短期市场促销政策。
NOTE
备注：
This document reflects the job content at timeof writing and will be subject to periodic change in the light of changingoperational and environmental requirements. Such changes will be discussed with the job holder and the jobdescription amended accordingly. 
本文件反映的相关岗位职责以尽数列出，其内容会根据业务和环境的要求阶段性变化。相应变化将与该岗位员工沟通，并且岗位职责描述也将根据实际情况进行修改。

苏宁酒店及度假村官网：www.suninghotel.com苏宁控股集团：http://www.suning.cn ABOUT US苏宁集团概况苏宁创立于1990年，在中国和日本拥有两家上市公司，是中国领先的商业企业，位居中国民营企业500强第二名。秉承 “引领产业生态、共创品质生活”的企业使命，苏宁产业经营不断拓展，形成苏宁易购、苏宁物流、苏宁金融、苏宁科技、苏宁置业、苏宁文创、苏宁体育、苏宁投资八大产业板块协同发展的格局。其中，苏宁易购跻身2017《财富》世界500强。   Suning Hotels & Resorts苏宁酒店及度假村苏宁酒店管理有限公司成立于2005年，是苏宁置业集团旗下专业从事高星级酒店开发与管理的公司。依托置业集团全国商业地产开发建设的快速推进，苏宁酒店加快全国化发展，目前在中国的核心城市已拥有高星级酒店、高端会议中心、高尔夫俱乐部和高端行政公寓。酒店项目    苏宁钟山国际高尔夫酒店    南京索菲特银河酒店    南京玄武诺富特酒店    南京新街口诺富特酒店    南京苏宁雅悦行政公寓    无锡苏宁凯悦酒店    连云港索菲特酒店    北京华商会议中心    钟山高尔夫俱乐部（27洞）    日照苏宁诺富特酒店     南京河西苏宁雅悦酒店      上海苏宁宝丽嘉酒店        镇江苏宁凯悦酒店            徐州苏宁凯悦酒店    滁州苏宁雅悦酒店       建设中的项目    南京苏宁君悦酒店    南京苏宁柏悦酒店    南京苏宁凯悦嘉寓酒店    南京苏宁JW万豪酒店    南昌苏宁洲际酒店    绍兴苏宁希尔顿酒店       西安苏宁雅悦酒店