• 五险一金
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 人性化管理
• 年度旅游
• 带薪生日假
• 完善的培训
• 培训体制完善

FINANCIAL RETURNS
•Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise lead conversion rate
•Ensure the timely follow up and pursuit of customers’ leads in order to drive the highest levels of conversion
•Conduct and/or assist Business Development team where necessary in customer negotiation process
•Handle contract signing process 
•Updated lead status in relevant systems and communicates lead status to relevant Business Development staff (e.g. account owner)
PEOPLE
•Team up with counterpart Event Management staff to deliver sector/customer specific services when appropriate
•Communicate to his/her superior any issues encountered and other relevant information
•Attend and participate in training sessions, daily briefings and other meetings as required
•Where applicable, supervise, guide and train MICE Fulfillment Coordinators in carrying out their responsibilities
GUEST EXPERIENCE
•Process customer inquiry in accordance to specified service standards
•Develop and deliver relevant documentation to the customer
•Prepare and deliver site inspections for potential customers (when necessary)
RESPONSIBLE BUSINESS
•Prepare and submit proposals
•Ensure accurate and timely updating of a record of all relevant activities and customer information in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes
Perform other duties as assigned.


Degree or Diploma, and a minimum of one year of relevant experience in customer relations. Relevant experience in the service industry would be an advantage. Type and level of experience required may vary slightly based on size and complexity of operation.
Expected to possess the following skills:
•Good communication and negotiation skills
•Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required.
•Strong organisational skills required to maintain electronic and paper filing systems
•Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable.
•Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports
•Excellent PC skills (including MS Office)

    品味洲际，享受生活！苏州洲际酒店，由洲际酒店集团管理，位于苏州工业园区的多功能区域，优越的地理位置、方便快捷的交通、奢华高雅的客房、专业周到的服务、一应俱全的现代设施使每一位商旅人士在此尽享尊荣，拥有完美的下榻体验。


    


    酒店概况


    超豪华五星级的苏州洲际酒店是苏州金鸡湖畔临水步道边的地标性建筑，步行即可抵达苏州国际博览中心和苏州文化艺术中心，距离全市最好的购物和娱乐场所，包括大陆首家诚品


    生活、新光天地、时代广场、久光百货、月光码头和苏州摩天轮乐园也仅几步之遥。从酒店出行交通亦非常便捷，步行5分钟可达苏州轨道交通1号线时代广场站，10分钟车程可达沪宁高铁苏州园区站。


    苏州洲际酒店秉承洲际品牌特色，将始终如一的全球标准与酒店所在地的独特文化成功融合，给客人带来真正权威和苏州特色的体验。


    2015年，苏州洲际酒店获得怡安翰威特“2015中国最佳雇主”殊荣。


    豪华的酒店客房


    
        427间豪华客房，贵宾湖景房及套房，格调高雅而不失现代感，可在浪漫中尊享金鸡湖景        
    
    
        洲际贵宾汇，为宾客提供更高规格的专属礼遇和尊贵享受        
    
    
        洲际水疗9间豪华私人理疗室，无边界泳池，以及设施齐全的健身中心，让身心得到休闲与放松        
    


    餐厅和酒吧        


    
        1000平方米的无柱大宴会厅及9间75至140平方米不等的设施齐备的多功能厅        
    
    
        城中独一无二的多功能主题灯光系统，满足不同主题的宴会及会务需求        
    
    
        专为准新娘们特别设计的婚礼堂适宜举办别具格调的婚庆仪式        
    
    
        酒店内五间餐厅与酒廊提供“世界厨房”式的创新美食体验，必能满足全球各地宾客的需求        
    


    独特户外湖边主题宴会场地，适宜举办鸡尾酒会或招待会