• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 人性化管理
• 年度旅游
• 做五休二
• 包吃包住

1. Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度 
2. Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
监督客户关系部人员的工作，以确保优悦会会员始终得到全部优惠，常客和其它贵宾也得到特别关照 
3. Inspects all VIP rooms prior to arrival
在贵宾到达前对贵宾房进行检查 
4. Greet VIP guests personally
亲自迎接贵宾
5. Liaise with other departments and necessary outside contracts to ensure excellent service delivery
与其它部门和必要的外部承包商联系，以确保提供高质量的服务
6. Oversee maintenance of efficient repeat guest history system
对高效的常客客史档案系统维护实施监管
7. Promote Inter-Hotel sales and in-house facilities
促进店际销售及完善内部设施
8. Perform such functions as to include but not be limited to:
行使下列功能，包括但不仅限于：
o    IHG Rewards Club and regular guest welcome letters
o    向IHG优悦会会员和常客致欢迎信
o    Solicitation of IHG Rewards Club applications
o    发展IHG优悦会会员
o    Attending to special requests by guests
o    回应客人提出的特别要求
9. Develop and implement guest telephone contact systems
开发和应用客人电话联系系统
10. Handle guest complaints and refer them as necessary, follows up on corrective action
处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进
11. Compile, analyze and control guest relations’ costs
对客户关系部的成本情况进行编写、分析和控制
12. Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery
计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动，以便进一步提高服务质量
13. Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请 
14. Prepare requisitions for amenities on a timely basis
及时准备设备使用申请
15. Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction
确保向行政楼层和行政俱乐部提供全方位的服务，最大程度的获得宾客满意度
16. Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
评估所有员工的外在形象、守纪情况和工作效率并进行直接监管，如有必要，可采取直接的纠正措施
17. Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations
组织和召开客户关系部全体人员参加的会议，以加强交流和保证业务的顺利进行
18. Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为客户关系部员工准备高效的工作计划，安排节日和假日
19. Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。
20. Works with Superior and Director of Finance in the preparation and management of the Department’s budget. 
与上级领导和财务总监一起编制和管理部门预算。
 
Required Skills –
技能要求
1. Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
2. Good writing skills
具有良好写作技能
3. Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
4. Problem solving and organizational abilities
具有解决问题和组织能力
 
Experience –
经验
2 years experience in front office / guest services operations, including supervisory experience at a hotel of similar size and complexity, or an equivalent combination of education and experience.  
拥有2年前厅或宾客服务工作经验，包括在相似规模和复杂程度的酒店的管理经验，或与此相当的教育和相关工作经验结合的背景。

合肥富力威斯汀酒店是由广州富力地产股份有限公司投资、由全球第一大酒店集团——万豪国际酒店集团管理的白金五星级品牌酒店。我们将通过威斯汀卓尔不凡的特色服务及产品，把威斯汀品牌所提倡的“在旅途中保持健康生活方式”的概念传递给客人。这种概念将会帮助所有威斯汀的客人在旅途中迅速恢复体力并时刻保持充沛的活力。此外，酒店员工也将提供更加灵动个性的服务，随时为每个客人创造难忘的瞬间，让他们感觉非凡，时刻达到身心的最佳状态。酒店希望客人在离店时比入住时更加精神焕发。合肥富力威斯汀酒店位于芜湖路与马鞍山路交汇处，地处合肥繁华市中心。酒店拥有313间时尚而豪华的客房，其中包括22间套房及一间面积达到336平方米的总统套房。酒店将近3000平米多功能的会议和宴会空间，适合举办各类商务活动，满足您全方位的会务需求。您亦可在威斯汀健身中心放松身心重塑活力。同时，酒店拥有3个不同主题的餐厅所呈现的无以伦比的国际美食，将满足众多美食家挑剔的需求。我们为您提供的不只是一份工作，而是您的职业发展！This is how it should feel…恰似这般感受Westin Hefei Baohe is invested and constructed by Guangzhou Fuli Group , Through its unique Westin signature programs and products, The Westin Hefei Baohe introduces a new concept of preserving “wellness in travel” to our guests and will help our guests to maintain mental and physical wellness during their travel. In addition, hotel’s staffs are all inspired to provide instinctive services to create individual moments that make guests feel alive and at their best. We want guests to leave every Westin experience feeling better than when they arrived.Ideally located on the corner of Wuhu road and Ma’anshan road, The Westin Hefei Baohe is just a step away from Hefei city centre and offers 313 stylishly appointed guest rooms, including 22 suites and a 336 sqm Presidential Suite. The hotel also offers almost 3,000 square meters of meeting space which can accommodate your particular requirement, whatever the function or occasion. You can also restore your body, mind and spirit in our Westin WORKOUT?.The hotel features 3 restaurants, offering the most delectable choice of authentic regional and international fare to satisfy the taste buds of every gourmand.We offer you not a job, but a CAREER!   人力资源部面试时间：每周一至周五：09:00-16:00面试地点：酒店负二层   人力资源部办公室温馨提示：来访请携带个人身份证原件及1寸彩照, 经员工通道登记后亲临人力资源部办公室进行面试。