岗位职责:
1、熟悉和了解VIP及长住客人的姓名,职务和性格特点,积极融洽养生公寓和客人之间的关系。广泛听取和搜集宾客意见,解决和处理客人的需求,并做好客人的意见反馈及跟踪工作,同时完成宾客满意度的调查工作。
2、听从宾客服务经理的工作安排随时汇报工作,及时完成上级交办的其他事宜。
3、了解宴会、会议及重要团体的抵离情况,以便做好接待和查询工作;在大厅迎接被接机的客人并负责直接将客人引领至房间。
4、每天巡查前台、礼宾和宾客服务中心及大堂等饭店各项服务设施和区域,督导宾客服务员为客人办理登记入住或离店手续。
5、与所有部门保持良好的工作关系。
6、检查并确保酒店大堂等公共区域的各项设施、设备处于完好状态,维护酒店的高雅格调(包括鲜花、背景音乐等)
任职资格:
1、专科以上学历,酒店管理相关专业;
2、两年以上星级同岗位工作经验。
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合肥富力威斯汀酒店是由广州富力地产股份有限公司投资、由全球第一大酒店集团——万豪国际酒店集团管理的白金五星级品牌酒店。我们将通过威斯汀卓尔不凡的特色服务及产品,把威斯汀品牌所提倡的“在旅途中保持健康生活方式”的概念传递给客人。这种概念将会帮助所有威斯汀的客人在旅途中迅速恢复体力并时刻保持充沛的活力。此外,酒店员工也将提供更加灵动个性的服务,随时为每个客人创造难忘的瞬间,让他们感觉非凡,时刻达到身心的最佳状态。酒店希望客人在离店时比入住时更加精神焕发。合肥富力威斯汀酒店位于芜湖路与马鞍山路交汇处,地处合肥繁华市中心。酒店拥有313间时尚而豪华的客房,其中包括22间套房及一间面积达到336平方米的总统套房。酒店将近3000平米多功能的会议和宴会空间,适合举办各类商务活动,满足您全方位的会务需求。您亦可在威斯汀健身中心放松身心重塑活力。同时,酒店拥有3个不同主题的餐厅所呈现的无以伦比的国际美食,将满足众多美食家挑剔的需求。我们为您提供的不只是一份工作,而是您的职业发展!This is how it should feel…恰似这般感受Westin Hefei Baohe is invested and constructed by Guangzhou Fuli Group , Through its unique Westin signature programs and products, The Westin Hefei Baohe introduces a new concept of preserving “wellness in travel” to our guests and will help our guests to maintain mental and physical wellness during their travel. In addition, hotel’s staffs are all inspired to provide instinctive services to create individual moments that make guests feel alive and at their best. We want guests to leave every Westin experience feeling better than when they arrived.Ideally located on the corner of Wuhu road and Ma’anshan road, The Westin Hefei Baohe is just a step away from Hefei city centre and offers 313 stylishly appointed guest rooms, including 22 suites and a 336 sqm Presidential Suite. The hotel also offers almost 3,000 square meters of meeting space which can accommodate your particular requirement, whatever the function or occasion. You can also restore your body, mind and spirit in our Westin WORKOUT?.The hotel features 3 restaurants, offering the most delectable choice of authentic regional and international fare to satisfy the taste buds of every gourmand.We offer you not a job, but a CAREER! 人力资源部面试时间:每周一至周五:09:00-16:00面试地点:酒店负二层 人力资源部办公室温馨提示:来访请携带个人身份证原件及1寸彩照, 经员工通道登记后亲临人力资源部办公室进行面试。