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岗位职责
1.协助主管去管理行政楼层客人的登记与结帐情况,确保服务快速准确。
2.确保顾客的需求及需要能及时地跟办,并从客人那里得到反馈。
3.合理安排行政楼层员工的岗位,使他们在各自的岗位上为客人提供一流的服务。
4.及时地跟办Logbook上未完成的事项。
5.在客人到达之前,合理的为客人安排房间,并且检查一遍,确保房间物品的配置符合标准。
6.时刻给客人一种友好、整洁、热情的印象,尽量使客人的特殊要求得到满足。
7.协助主管组织员工的培训。
8.对员工的服务标准和表现做到深刻的了解。
9.确保早餐厅和厨房区域的干净整洁,为客人提供高标准的用餐环境。
11.协助主管减少行政楼层的耗费。
岗位要求
1.从事同星级酒店前厅部员工岗位1年以上工作经验者优先。
2.熟悉前台的各项业务,英语良好。
3.精通前台的各项接待程序,沟通能力较强,解决工作中的各种疑难,处理各种投诉。
4.性格开朗,有良好的个人修养,工作认真负责。
合肥富力威斯汀酒店是由广州富力地产股份有限公司投资、由全球第一大酒店集团——万豪国际酒店集团管理的白金五星级品牌酒店。我们将通过威斯汀卓尔不凡的特色服务及产品,把威斯汀品牌所提倡的“在旅途中保持健康生活方式”的概念传递给客人。这种概念将会帮助所有威斯汀的客人在旅途中迅速恢复体力并时刻保持充沛的活力。此外,酒店员工也将提供更加灵动个性的服务,随时为每个客人创造难忘的瞬间,让他们感觉非凡,时刻达到身心的最佳状态。酒店希望客人在离店时比入住时更加精神焕发。合肥富力威斯汀酒店位于芜湖路与马鞍山路交汇处,地处合肥繁华市中心。酒店拥有313间时尚而豪华的客房,其中包括22间套房及一间面积达到336平方米的总统套房。酒店将近3000平米多功能的会议和宴会空间,适合举办各类商务活动,满足您全方位的会务需求。您亦可在威斯汀健身中心放松身心重塑活力。同时,酒店拥有3个不同主题的餐厅所呈现的无以伦比的国际美食,将满足众多美食家挑剔的需求。我们为您提供的不只是一份工作,而是您的职业发展!This is how it should feel…恰似这般感受Westin Hefei Baohe is invested and constructed by Guangzhou Fuli Group , Through its unique Westin signature programs and products, The Westin Hefei Baohe introduces a new concept of preserving “wellness in travel” to our guests and will help our guests to maintain mental and physical wellness during their travel. In addition, hotel’s staffs are all inspired to provide instinctive services to create individual moments that make guests feel alive and at their best. We want guests to leave every Westin experience feeling better than when they arrived.Ideally located on the corner of Wuhu road and Ma’anshan road, The Westin Hefei Baohe is just a step away from Hefei city centre and offers 313 stylishly appointed guest rooms, including 22 suites and a 336 sqm Presidential Suite. The hotel also offers almost 3,000 square meters of meeting space which can accommodate your particular requirement, whatever the function or occasion. You can also restore your body, mind and spirit in our Westin WORKOUT?.The hotel features 3 restaurants, offering the most delectable choice of authentic regional and international fare to satisfy the taste buds of every gourmand.We offer you not a job, but a CAREER! 人力资源部面试时间:每周一至周五:09:00-16:00面试地点:酒店负二层 人力资源部办公室温馨提示:来访请携带个人身份证原件及1寸彩照, 经员工通道登记后亲临人力资源部办公室进行面试。