岗位概要:
负责楼层客房检查,监督管理客房服务员的工作质量。
SPECIFIC DUTIES:
1. Arrange associates’ daily tasks reasonably and fairly
2. Conduct daily floor briefing.
3. Inspect assigned guestrooms. Strictly according to hotel standard and ensure all the guestrooms are clean with all facilities properly operating.
4. Inspect all check out guestrooms and update room status timely for selling.
5. Be in charge of associates’ training and coaching.
6. Inspect and ensure all associates make guestrooms according to procedures.
7. Report all maintenance needs to Engineering timely and follow up the outcome.
8. Weekly and monthly check of guest amenities and store the guest amenities in order.
9. Ensure all the Lost and Found extending to housekeeping office in the day. Any deferred extending is strictly forbidden.
10. Handle guest complaint. It is essential to achieve guest satisfaction. Meanwhile, the floor supervisor shall inspect and give instant feedback to quest request.
11. Coordinate with Engineering Department and arrange guestrooms maintenance and MRT.
12. Record daily special issues on the office log book and prepare the following up list for the next shift.
13. Evaluate associates’ performance.
14. Other assignments direct by the supervisor.
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