• Responsible for key account management on an assigned account base or geographic area, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set.
负责指定的客户基础或地理区域关键客户管理,保证收益的最大化,完成个人的销售目标和增加竞争群的市场份额
• Responsible for prospecting new accounts.
负责勘探新客户
• Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to China markets.
其中包括负责所有市场被指定划分的区域,但不是只局限于中国市场
• Conduct site inspections.
实地视察
• Adhere to the Corporate SOP.
遵守集团的标准与程序
• Follow up of tentative bookings in the assigned markets.
跟进在指定市场的初步预定
• Detailed knowledge of competitor set.
熟知竞争对手的产品知识
• Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel.
熟知酒店产品及数据状况
• Responsible for timely contracting from the client base responsible for.
负责及时与客户方沟通
• SMART contracting to ensure optimum yielding during annual rate negotiations.
运用SMART原则来保证年度最佳谈判价价格
• Attend trade shows, sales blitz, workshops, etc. in the assigned markets.
在指定的市场中参加展览、扫楼、讨论会等活动
• Assist the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly.
协助市场销售总监/销售总监制定销售计划和执行销售行动
• Assist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions.
参与及协助市场销售总监/销售总监策划年度预算
• Execute sales actions within set cost budget structure.
在成本预算的结构设置内执行销售行动
• Document all sales actions in SFA (S&C).
在SFA (S&C) 中记录所有的销售活动
• Update OPERA contact database at all times.
随时更新OPERA数据库
• Cross sell other Kempinski Hotels.
交叉销售其他凯宾斯基酒店
• Understand, and follow the Company Sales Vision.
理解并执行酒店的销售愿景
• Participation in Duty Manager rota.
参与安排值班
• Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
严格遵守员工手册中酒店对消防,卫生,健康和安全的管理规章制度
• Ensure that all potential and real hazards are reported and rectified immediately.
确保所有潜在和现有的危机都立即报告与纠正
• Direct receipt, qualification and coordination of Group & Events requests (incl. leads, RFPs, etc.) defined by their direct supervisor.
直接接收、评定和协调来自直接上级的订单(包括信息,RFPs等)
• Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt.
在接到订单后5(工作)小时内按章相关标准处理请求
• Apply the Kempinski MICE SOP’s from group enquiry to contracting.
将凯宾斯基MICE执行标准从集团要求落实在合同中
• Ensure the ideal and most effective utilisation of the meeting and conference rooms.
确保最理想和有效的利用会议室和多功能厅
• Carry out site inspections with potential MICE clients in coordination with the Field Sales department.
配合销售团队发掘潜在MICE客户
• Realise up sell possibilities to meet and surpass Group & Events budget goals.
提升业绩以达到并超出宴会收益目标
• Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.
根据相关标准监督并维持Opera S&C系统中的输入
• Create activities to ensure on-going maintenance of bookings.
创新活动以维持持续的预定
• Generate proper proposals and contracts.
创建恰当的报价书及合同
• Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.
24小时内(一个工作日)追踪已发出的报价书,以确保客户已收到并清楚细节
• Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Group & Events Manager (or to the Group & Events Coordinator).
处理客人的疑问包括谈判、签约和视察直到确认预定转交给团队&宴会经理(或团队&宴会协调员)
• Ensure a proper handover of the converted business to the Group & Events Manager / Group & Events Coordinator with all relevant information forwarded.
保证相关信息全部转交至团队&宴会经理或团队&宴会协调员
• Introduction of the Group & Events Manager / Group & Events Coordinator to the client.
将团队&宴会经理或团队&宴会协调员引见给客户
• Conduct exit interview with important customer after their Group & Events – asking for future business.
宴会后回访客户,以求日后合作
• Bid a fond farewell to all event clients and complete follow up on all outstanding balances.
欢送客户,表达对客户的欣赏,跟进为清余额
• Follow all department guidelines on the outlining and collection of advance deposits and final payments OR the clear arrangements for credit accounts with the Credit Manager.
遵守所有部门的指导方针、预收订金、确认所有付款、以及向相关人员详细安排刷卡付款事宜
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