【岗位职责】
1、负责酒店前厅部的接待和管理工作,熟知前厅服务设施的功能,处于完好状态。
2、进行有关的市场计划分析制定部门工作计划,完成工作报告。
3、使客房达到最高出租率,获取最佳的客房收入。
4、督导下属部门主管,委派工作任务,明确岗位责任,随时调整工作部署。
5、保持良好的客际关系,能独立有效地处理宾客投诉。
6、协助酒店与更高一级领导处理突发事件。
【岗位要求】
1、不限学历,有同岗位工作经验3年以上。
2、熟悉酒店前厅的经营管理工作,具有较强的工作责任感和敬业精神。
3、督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。
4、有效贯彻、落实并完成部门制订的每月工作计划。
5、英语对话流利,有较强的协调管理能力,具有一定的销售能力。
6、全面掌握前台收银方面的财务基础知识,能处理日常服务环节中所涉及到的财务方面的问题。
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杭州西湖费尔蒙酒店坐落于西湖核心景区杨公堤1号,与西湖十景之一的“花港观鱼”仅一街之隔,是雅高集团旗下百年奢华品牌费尔蒙首次落地杭州的标杆项目。酒店由浙江省旅游投资集团联合雅高集团共同打造,由国际知名设计团队CCD操刀设计,将宋韵江南美学与现代奢华服务理念深度融合,在西湖边的湖山竹影间打造一处兼具文化底蕴与度假质感的高端旅居目的地。酒店前身为承载杭州半个多世纪城市记忆的花港饭店,历经数年匠心改造后,将以125间宽绰私密的景观客房、特色餐饮空间、沉浸式水疗中心及专属文化体验项目,为宾客呈现西湖边独有的“世遗级”奢华度假体验。杭州西湖费尔蒙酒店预计于2027年4月启幕,作为费尔蒙在中国最具诗意的文化主题酒店之一,我们诚邀热爱服务、认同文化赋能奢华理念的伙伴加入,共同在西湖畔续写百年酒店品牌的全新故事。Fairmont Hangzhou West Lake is strategically located at No.1 Yanggong Causeway in the core area of West Lake, just across the street from Viewing Fish at Flower Harbour, one of the Top Ten Scenes of West Lake. It marks the landmark debut of Fairmont, Accor’s century-old luxury brand, in Hangzhou. Jointly developed by Zhejiang Tourism Investment Group and Accor Group, the hotel is designed by the world-renowned design studio CCD, seamlessly integrating Song-dynasty Jiangnan aesthetics with modern luxury service concepts, creating an exclusive high-end retreat nestled among the lakes, hills and bamboo groves of West Lake.Evolved from the historic Huagang Hotel that has witnessed over half a century of Hangzhou’s urban memory, the property has been meticulously renovated with 125 spacious and private view rooms, distinctive dining venues, an immersive spa center and exclusive cultural experience programs, delivering a one-of-a-kind world-heritage-level luxury resort experience for guests. Fairmont Hanghzou West Lake is target to open in April 2027, as one of the most culturally themed Fairmont properties in China, we sincerely welcome passionate service professionals who embrace the concept of "culture-empowered luxury" to join us, and co-write a brand new chapter for this century-old luxury brand by the West Lake.