【岗位职责】
1、根据酒店战略发展目标,制定并实施年度培训计划及员工发展方案,确保与业务需求相匹配。
2、负责搭建和完善酒店培训体系,包括新员工入职培训、岗位技能提升、管理能力培养等课程的设计与执行。
3、评估培训效果,通过数据分析及员工反馈持续优化培训内容,提升培训转化率。
4、主导员工职业发展路径规划,建立人才梯队,推动内部晋升机制落地。
5、协同各部门负责人识别培训需求,提供个性化发展支持,促进团队绩效提升。
6、管理培训预算及资源,合理调配内外部培训师资与教材,确保培训成本效益最大化。
【岗位要求】
1、热爱学习与发展领域,具备优秀的课程开发、演讲及引导能力。
2、熟悉成人学习理论及培训评估方法(如柯氏四级评估),持有相关培训认证者优先。
3、具备出色的沟通协调能力,能够跨部门推动培训项目落地。
4、熟练使用办公软件(PPT、Excel等)及培训管理工具。
5、工作积极主动,有创新意识,能适应酒店行业弹性工作节奏。
6、酒店行业培训管理经验者优先(如无经验,有志于从基层培训岗位成长亦可考虑)。
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杭州西湖费尔蒙酒店坐落于西湖核心景区杨公堤1号,与西湖十景之一的“花港观鱼”仅一街之隔,是雅高集团旗下百年奢华品牌费尔蒙首次落地杭州的标杆项目。酒店由浙江省旅游投资集团联合雅高集团共同打造,由国际知名设计团队CCD操刀设计,将宋韵江南美学与现代奢华服务理念深度融合,在西湖边的湖山竹影间打造一处兼具文化底蕴与度假质感的高端旅居目的地。酒店前身为承载杭州半个多世纪城市记忆的花港饭店,历经数年匠心改造后,将以125间宽绰私密的景观客房、特色餐饮空间、沉浸式水疗中心及专属文化体验项目,为宾客呈现西湖边独有的“世遗级”奢华度假体验。杭州西湖费尔蒙酒店预计于2027年4月启幕,作为费尔蒙在中国最具诗意的文化主题酒店之一,我们诚邀热爱服务、认同文化赋能奢华理念的伙伴加入,共同在西湖畔续写百年酒店品牌的全新故事。Fairmont Hangzhou West Lake is strategically located at No.1 Yanggong Causeway in the core area of West Lake, just across the street from Viewing Fish at Flower Harbour, one of the Top Ten Scenes of West Lake. It marks the landmark debut of Fairmont, Accor’s century-old luxury brand, in Hangzhou. Jointly developed by Zhejiang Tourism Investment Group and Accor Group, the hotel is designed by the world-renowned design studio CCD, seamlessly integrating Song-dynasty Jiangnan aesthetics with modern luxury service concepts, creating an exclusive high-end retreat nestled among the lakes, hills and bamboo groves of West Lake.Evolved from the historic Huagang Hotel that has witnessed over half a century of Hangzhou’s urban memory, the property has been meticulously renovated with 125 spacious and private view rooms, distinctive dining venues, an immersive spa center and exclusive cultural experience programs, delivering a one-of-a-kind world-heritage-level luxury resort experience for guests. Fairmont Hanghzou West Lake is target to open in April 2027, as one of the most culturally themed Fairmont properties in China, we sincerely welcome passionate service professionals who embrace the concept of "culture-empowered luxury" to join us, and co-write a brand new chapter for this century-old luxury brand by the West Lake.