招聘大堂酒廊服务生_无锡希尔顿逸林酒店招聘信息-最佳东方

Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests. Understand dietary requirements and offer appropriate suggestions.

熟悉掌握菜单及饮料单上的内容，并可以向客人做出详细解释。了解健康食品的要求，可以提出适当的建议。

1. By completing checklist in product knowledge.

掌握产品知识以及达到产品的要求。

2. Be able to make suggestions on the menu that might suit guests of different nationalities.

根据客人不同的国籍，推荐相应的食品。

3. By knowing menu items of all other outlets to recommend guests to other outlets.

熟悉饭店其他餐厅菜单上的食品，并向客人推荐。

4. Undertake steps/process to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner. This includes setting tables, setting the buffet, having all equipment ready for service and ensuring you have been briefed by your supervisor for the shifts activities.

遵守服务程序，保证餐厅的各个区域都符合早餐、午餐及晚餐的服务标准。其中包括收银台的准备工作，与厨师交流餐厅预定的详细情况。

5. Check reservations with Supervisor/Assistant Manager/Manager, and confirm any large bookings for the next service period.

与主管或副经理/经理检查预定，并确认人数较多的预定。

6. By ensuring everything is clean and tidy, ready for guests to enter the restaurant.

保证所有用具的清洁，并为客人进入餐厅做准备。

7. By assisting bartenders & kitchen staff where required and carry out any reasonable duties requested by the Supervisor/ Assistant Manager/Manager.

在必要的时候协助酒吧及厨房的同事，并完成经理交予的任务。

8. By completing checklist on preparing the restaurant for service.

在餐厅备餐的过程中严格遵守服务标准。

9. Greet all guests that walk past your outlet& offer them menus to view when appropriate.

对经过的客人问候并提供菜单和保持微笑。

10. Greet guests with smile offer assistance with coats, bags etc., and introduce yourself.

微笑服务，协助客人入座，挂外套或背包，并作自我介绍。

11. All guests are escorted to a table, asked if they would prefer smoking or non smoking.

为客人引位，并询问客人希望喜欢吸烟区或非吸烟区。

12. All guests must be offered a drink within the first two minutes of being seated and quickly followed up with a food menu.

保证客人在就座两分钟后提供饮料，随后提供食品菜单。

13. All breakfast guests & any single diners should be offered a paper to read.

提供报纸给所有用早餐的客人或独自用餐的客人。

14. Ensure all service procedures are carried out to the standards required.

确保所有服务都符合标准。

15. Accommodate any guest request, if not possible then offer appropriate alternatives.

满足客人要求，如果不能满足，提供客人另外的选择。

16. Take personal responsibility for the service experience of all guests in your designated area.

服务时对所有客人尽职责。

17. Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Supervisor/Assistant Manager/Manager.

满足客人的各项要求，如不能马上答复客人，请与经理联系。

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