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Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity 任何时候都用友好的语气和态度向客人问候，并且尽量称呼客人姓名
• Registers and rooms all arrivals according to established procedures 按照既定程序登记客房所有预抵客人
• Maintains intimate knowledge of departmental standards and procedures 深入了解部门的标准和程序
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation 履行入住，离店和换房程序，确保根据预定信息将所有的数据已经输入到酒店系统里。
• Keeps abreast of all modifications to accounting policies and procedures 掌握账目政策的修改和程序
• Responsible and attends to guest’s request of using the service of safety box at all times 负责和留意客人使用保险箱的问题
• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs. 掌握特殊产品的促销的程序，例如季节套餐，蓝天飞行计划和洲际酒店集团忠诚计划。
• Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist 在主管/值班理无法提供协助情况下,处理客人的投诉和需求
• Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels 熟知集团其它酒店,以便客人去往下一个目的地时向客人推荐并预定酒店集团其它的酒店
• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service 确保客人在离开酒店时对酒店的服务满意
• Responsible for PSB system, following PSB policy all the time 负责出境管理系统,并时刻保持前台班次遵循出入境管理要求 • Performs the audit balances and prepares all works for audit in an orderly fashion 进行夜审工作并准备相关报表
• When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival 夜班要检查夜班报表，准备早班报表和所有与预抵客人有关的表
• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to, e-mail, messages, and how to interpret availability sources within the reservation systems 全面掌握标准的预定程序，包括应用正确的表格，发邮件和信息，并能够理解预定系统内的相应信息 • Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand 根据洲际品牌保持标准的行为举止和外观和态度
• Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
语言能力：中国普通话-一般
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酒店业--国际高端酒店/5星级
100-499人
外商独资．外企办事处
Interview time:Monday~Friday(9:00~17:00) 招聘时间：每周一~周五（9:00~17:00，节假日除外）； Interview Adress：No.19 Gao Lang road, New district, Wuxi, Jiangsu, P.R. China, 214028招聘地点：中国江苏省无锡市新区高浪路19号, 214028； 乘车路线：乘G1、36、69、109、128、219、30、35、765、92、103、767路到新都路行创1路站下或乘35大路、107路到行创四路站下。The hotel is only 10 minutes’ drive from Wuxi International Airport and a new high-speed railway that whisks passengers into Shanghai in just half an hour. It’s also close to the main bus station and expressways providing speedy access to Shanghai, Suzhou and Nanjing.Apart from enjoying extensive meeting, dining and recreation facilities in the hotel, guests can find an entertainment centre, two golf driving ranges and an international baseball field within easy walking distance. There’s also easy access to all the major sightseeing spots like Taibo temple, Hongshan relic museum, Nanchan Temple, Huishan clay figurines museum, The Turtle Head Park and Taihu Lake.Most of all, Doubletree by Hilton Wuxi offers unsurpassed service that includes the 24-hour CARELINE and the trademark welcoming warm chocolate chip cookies! Whether on business or vacation, this is your perfect choice.欢迎光临无锡希尔顿逸林酒店！在这片包孕吴越3000年历史，如今强势发展的无锡新区，希尔顿逸林酒店以标志性的热巧克力香脆曲奇迎宾礼遇、一以贯之的关爱服务结合悠久吴越文化的沉淀为您带来便捷旅行新体验。欢迎光临无锡希尔顿逸林酒店！从酒店出发5至10分钟的车程，即可到达机场、城铁站、沪宁高速；以酒店为中心的30分钟车程内，便可全心领略这个魅力梁溪的所有主要景点：江南古味十足的南禅寺、吴文化起源，至德故居---泰伯庙及鸿山遗址博物馆、体现明清园林造诣的寄畅园、太湖绝佳处的鼋头渚……酒店拥有412间清爽舒适的客房均配备甜梦床、5个餐厅及酒吧、1100平米的宴会厅、8个多功能会议室、先进完善的娱乐休闲设施，包含SPA、美容美发沙龙、健身房、恒温泳池、网球场、篮球场、五人制足球场还有独具江南特色的园林。一流完善的酒店设施，便捷优越的地理位置，热情贴心的周到服务，为追求高品质生活的旅行者带来独一无二的旅居体验。 下载：[工作申请表]
