• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 包吃包住
• 人性化管理

Under the general direction of the Guest Relations Manager and within the limits of established InterContinental Hotels Group and local policies and procedures, oversees and directs all aspects of the guest relations function to achieve the highest possible guest satisfaction to current and future VIPs.  Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.   
服从宾客关系经理的全面指示，执行和履行洲际酒店的一些本地相关政策和程序，有计划的协助前台，总机，商务中心和礼宾各个部门的正常运作。发扬企业工作文化的5个重要价值，信任，诚信，尊重，一个团队与服务洲际酒店集团的品牌品质。

· Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure在入住期间，监察和督促客户关系，个人化的重视和提供温馨的服务最大化的满足客人
· Ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service督促和保证所有会员能够享受所有的福利，回头客人和贵宾能够享受特别的待遇和服务。
· Prepare monthly report on Priority Club Rewards members.准备会员的月度报表
· Inspects all VIP rooms prior to arrival检查贵宾的房间
· Liaise with other departments and necessary outside contracts to ensure excellent service delivery和其它部门紧密配合提供优质服务
· Input guest data into Opera history system录入客人数据到相关系统
· Assist to promote Inter-Hotel sales and in-house facilities协助推广酒店销售和设施.
·  Perform such functions as to include but not be limited to:完成以下工作：
o    Priority Club and regular guest welcome letters
      会员和普通客人的欢迎信
o    Solicitation of Priority Club applications
      邀请新会员的加入
o    Attending to special requests by guests
      关注客人的特别需要
· Handle guest complaints and refer them as necessary, follows up on corrective action处理客人的投诉，做出相应的行动。
·  Assist in review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests根据当日预定报表提前检查贵宾的房间分配，欢迎物品和满足特别的要求。
· Services offered for the Club room and Club Lounge with the aim to maximum guest satisfaction提供行政房客人的优质服务以提高满意度。
· Ensure the personnel maintain the  appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary确保管理员工的行为表现和有效工作,如有必要主动作出相应的行动计划.
· Compliance to the IHG standards and policies.确保宾客服务遵从酒店的标准和政策
· Performs other tasks assigned by the manager完成其他分配的工作
· Maintain and execute Finance standards and procedures.遵照所有财务标准工作程序。

关于上海浦东绿地铂骊酒店（About The QUBE Hotel Shanghai Pudong）崇尚自然而时尚的上海浦东绿地铂骊酒店位于川沙镇中心，坐拥绿地川沙东海岸国际商业广场，上海浦东绿地铂骊酒店距离地铁二号线川沙站仅有3分钟步行距离，距离已经开幕的迪士尼乐园有15分钟车程，距离浦东国际机场有20分钟车程，距离虹桥国际机场有60分钟的车程。酒店提供来回浦东机场、迪士尼的班车。Natural and fashion, The Qube Pudong enjoys a central location in Chuansha District. Located directly in the Greenland East Coast Shopping and Life Plaza, it boasts professional fitness center and pampering massage at Spa. Hotel provides complimentary shuttle bus TO and FROM the Shanghai Pudong International Airport(PVG). The Qube Pudong is a 3-minute walk from Metro Line 2, Chuansha station and a 15-minute drive from Shanghai Disney Resort. It is a 20-minute drive from Pudong International Airport(PVG) and a 60-minute drive from Hongqiao .Guests also enjoy the hotel business centre.酒店提供专业的室内健身设施和水疗中心的舒缓按摩服务。所有时尚的客房均设有落地窗，配有平面电视和音响系统。King Koil的床宽大而舒适。行政楼层客房均配有来自英国的Molton Brown高端洗漱用品和斯里兰卡最优秀的Dilmah茶。客房内的瑜伽球和瑜伽垫可以帮助舒缓贵客的舟车劳顿。客人还可使用酒店的商务中心。 品珍轩餐厅拥有优雅的用餐环境，供应现代中式美食。其他餐饮选择包括提供国际自助餐的铂雅全日西餐厅和提供鸡尾酒的Q Lounge。Enjoying views from floor-to-ceiling windows, stylish rooms all feature a flat-screen TV and audio   systems. The King Koil beds are large and comfortable. Club Floor rooms have Molton Brown amenities from London and Dilmah tea from Sri Lanka. Yoga ball and Yoga mat can be found in each Club room for a private in-room relaxing. International Airport(SHA). Pin Zhen Xuan, serves modern Chinese cuisine in a fine dining setting. Other dining options include Poya all day dinning and cocktails at Q Lounge. 关于铂骊酒店（About The QUBE Hotels）“精彩旅途，快意人生”。如果将一场旅途比划作圈，铂骊酒店正是这平凡曲线上最精彩缤纷的一处。铂骊酒店旨在以其娱乐休闲的多样性以及生活工作的兼容性为年轻商务人士注入旅途中的无穷乐趣和生机。从法兰克福到上海、徐州、南昌、荆州、铂骊酒店的足迹遍布于各大都市、机场、高铁及近郊。“Life is a wonderful journey” If travelling is regarded as drawing a cycle, The QUBE hotel could be the most splendid part. The QUBE hotel aims to provide diversity of recreation and work life balance environment for young business traveler where they can enjoy a fun and comfortable journey. From Frankfurt to Shanghai and Xuzhou to Nanchang, Jinzhou, The QUBE hotels can be found in big urban centers, by the airport, near the high-speed rail and in the suburbs.