• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 包吃包住
• 人性化管理

 
SPECIFIC DUTIES:
特别工作要求；
 
1.         Bell person must attend daily briefings conductedby MEA Manager at the beginning ofeach shift.
行李员每日上岗前要参加由部门经理主持的简报会。
2.        Greet all arriving and departing guests with a smile and eye-contact.
用微笑和目光接触问候所有抵店和离店的客人。
3.         Deliver and collect baggage for arriving and departing guests and groups.
为抵店和离店的客人/团体收送行李。
4.        Give guest an introduction to the facilities in the guest room, i.e.air-conditioning control, light switches, Safety box, TV, telephone, wardrobe,etc. when rooming the guest.
为所有住店客人介绍客房设施，例如：空调控制，电灯开关，保险箱、电视，电话，衣橱等。
5.         Deliver messages and handles requests and questions from guests.
发送留言并处理客人的要求及问题。
6.        Check closets and drawers to see if guest have forgotten items whencollecting luggage.
在收取行李时检查壁橱和抽屉确认客人没有遗留物品。
7.         Deliver mail, faxes, messages, packages, flowers etc promptly to guestrooms.
迅速地把邮件、传真、留言、包裹、鲜花等送到客房。
8.        Log all deliveries to guest rooms.
登记所有递交给客人的物品。
9.        Deliver any in-house items or papers to various departments in the hotel.
为饭店各个部门传递用品和文件。
10.     Deliver newspapers to guest rooms.
送报纸到客房。
 
11.      Run errands for guests when requested.
当需要时完成客人的吩咐。
12.     Page guests in public area with the aid of a paging board when requested.
当需要时在公共区域用告示板寻找客人。
13.      Give careful attention and assistance to disabled guests.
给予残疾客人以特别的关注与帮助。
14.     Be neatly groomed at all times.
随时保持整洁的外表。
15.      Accept baggage that guest may wish to keep in storage, issues claimticket and record in the Record Book accordingly.
接受客人要寄存的行李，交给客人行李寄存卡，并相应地在记录本上登记。
16.     Have thorough knowledge of all hotel facilities and hours of operation,to be able to respond to guests’ questions correctly.
熟悉饭店所有设施、营业时间，能够正确回答客人的提问。
17.      Answer the telephone promptly and courteously.
迅速地、彬彬有礼地回答客人的电话。
18.     Maintain operating equipment in good working order.
维持营业设备良好的工作状态。
19.     Keep working areas neat and tidy at all times.
随时保持工作区域的干净与整洁。
20.     Identify VIPs, Platinum member, regular and long staying guests andbuild rapport to offer personalized service and assistance.
识别贵宾、万豪礼赏客人、常规客人和长住客人并提供个性化的服务。
21.     Cultivate good working relationships with inter-related departments.
与有内在联系的部门建立良好关系。
22.     Undertake assignments as delegated by your superiors.
完成你上级委派的任务。
23.     Deliver high quality service to guests.
向客人提供优质服务。
24.     Ensure guest needs and reasonable requests are met.
确保客人需求和合理要求被满足。
25.     Seek opportunities to continually improve guest service.
通过记录客人的评论并以此为实践，不断地寻找机会发展对客服务。
26.     Promote the hotel and products and services.
促销饭店与万豪的产品与服务。
27.     Maintain a high level of product and service knowledge in order toexplain and sell services and facilities to guests.
维持对产品和服务的高度了解以便于向客人解释和销售服务和设施。
28.     Assist in keeping the lobby area clean at all times.
协助保持大堂区域任何时间的高度整洁。
29.     Abide by the Hotel’s Policies and Procedures, Business Conduct and thehotel’s Associate Handbook.
遵守饭店的工作政策及程序，遵守万豪的商业行为规范以及员工手册中的条款。
30.     To assist in keeping all public area in a clean and professionalpresentation assuring ashtrays and other work areas are clean.
协助维持公共区域的清洁和专业化外观，确保烟灰缸及其他工作区域的清洁。
31.      Attend all training sessions that are requested by the hotel’smanagement.
参加酒店安排的培训课程。
32.     Never solicit tips from Guests.
决不允许向客人索要小费。
33.      Carry out other tasks as directed by your supervisors.
完成你上级交待的其它任务。

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