岗位职责
1.按照行李服务流程和要求,为抵离客人提供行李搬运服务,并将每次运送情况做好记录;
2..服从上级的工作安排,做好行李服务工作;
3.维护出入车辆秩序,保证上下客车位和车道畅通;
4.准确回答客人的询问,主动做好服务工作;
5.熟悉酒店各种服务项目和营业时间,向客人推销酒店的各项服务,介绍酒店客房设施。了解本市交通、商业、旅游等方面资料;
6.为客人指路,认真回答客人的询问,尽量满足客人的需求;
7.负责分送邮件、报刊、报表、留言单及前厅通知等,并按规定登记和办理签收手续;
8.受理客人行李寄存及领取,并做好详细的存取记录;
9..积极参与酒店和部门组织的各项活动,完成上级交予的各项工作。
岗位要求
1.具有国际酒店品牌工作经验者优先;
2.工作认真、作风细致、吃苦耐劳、反应灵活;
3.能进行英语日常会话,开展对客服务。
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