• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 包吃包住
• 人性化管理

JOB SUMMARY
岗位描述
The Concierge is responsible for providing useful and accurate information to Guest in an expedited manner, enhance Guest staying experience by fulfilling and exceeding Guest’s needs. All responsibilities are to be performed in accordance with departmental and company policies, practices and procedures, as well as within the framework and intent of the Vision of the company.
酒店礼宾员负责为宾客提供专业及准确的问询服务、用自己的专业知识来升华宾客的入住体验，执行符合公司的相关政策、程序，在钓鱼台美高梅集团的愿景目标下履行职责，依照公司的政策程序工作。

JOB RESPONSIBILITIES
工作职责

1.	Preforming a refined, efficient, timely welcoming experience for our Guest.
为客人提供完美,有效率的,合时的欢迎体验。
2.	Proactively acknowledge, greet and converse with guests while standing at front desk and lobby area.
主动问候客人并与在酒店大堂区域内的宾客进行交流。
3.	Be informed of and promote hotel outlets, services and events. 
能够协助推广酒店餐饮会议等服务设施。
4.	Connect guests with the Front Desk for check-in/out procedures, Bell Desk for assistance with luggage, Concierge for reservations and referrals, and guide guests to the various hotel destinations if and when possible. 
在以下区域给客人提供帮助:前台办理入住和退房程序,行李台的行李服务 ,礼宾台的预定及问询服务，在有必要时亲自引领客人至酒店其它区域。
5.	Assist Guest with reserve taxis and other modes of transportation.
协助宾客预订出租车或其他交通工具。
6.	Assist with Guest for loading and unloading baggage when bellman is in absence.
在繁忙时段协助客人卸载和装载行李。
7.	Ensure luggage and personal belongings of the guest are always treated with the upmost respect, safe and security. 
始终确保客人的个人物品及财产能够得到安全的看护。
8.	Store guest baggage upon request.
协助客人寄存保管行李。
9.	Resolve and escalate any guest issues and concerns that may arise.
解决并上报客人所碰到的任何问题。
10.	Maintains close work relationships with other departments and their leaders to promote feedback and efficient operations. 
与其他部门保持良好的协作以确保高效率的工作。
11.	Keeps leaders informed on a timely basis of any undue variance from expected results.
保持与部门领导的及时沟通并将一切问题进行上报。
12.	Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
确保知悉并达到工作考勤准则要求,遵守部门和酒店政策。
13.	Ensures all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards. 
确保部门所有相关活动符合酒店商业性目的，建立安全保障标准。
14.	Assist Front Office staff with guest requests and services；
协助前厅部其他同事满足客人的要求和服务；
15.	Is able to provide most update city information and give out travel and dinning tips in a professional way;
能够为宾客提供最新的城市信息并给出专业的旅游及餐饮建议；
16.	Receive, track, coordinate and deliver guest luggage when bellman in absence; 
在繁忙时帮助接收,跟进,协调,派送宾客行李；
17.	Inform guests of all safety measures, room amenities, and features;
告知宾客所有安保因素,介绍房间设施及酒店特色；
18.	Carries out any other reasonable duties and responsibilities as assigned；
完成其他合理分配的职责和任务；

JOB QUALIFICATIONS
任职资格
1.	Good communication skills in both English and Mandarin;
好的中英文沟通技巧；
2.	Common reading and writing ability in English;
拥有基本的英文读写能力；
3.	Well know the city and has the interesting in learning & tasting；
熟知城市信息并始终对新鲜事物保持兴趣并勇于尝试；
4.	Organized, can multi-task, good problem solving skills and detail-oriented;
工作有计划，可以从事多项任务，注重细节有善于解决问题的技能；
5.	Previous concerned working experience is preferred, but can be replaced by general good attitude and appearance and with potential to easily learn the skills；
具有相关工作经验者优先考虑, 无经验者需具有良好的外表与积极的态度，学习的潜力；

关于上海浦东绿地铂骊酒店（About The QUBE Hotel Shanghai Pudong）崇尚自然而时尚的上海浦东绿地铂骊酒店位于川沙镇中心，坐拥绿地川沙东海岸国际商业广场，上海浦东绿地铂骊酒店距离地铁二号线川沙站仅有3分钟步行距离，距离已经开幕的迪士尼乐园有15分钟车程，距离浦东国际机场有20分钟车程，距离虹桥国际机场有60分钟的车程。酒店提供来回浦东机场、迪士尼的班车。Natural and fashion, The Qube Pudong enjoys a central location in Chuansha District. Located directly in the Greenland East Coast Shopping and Life Plaza, it boasts professional fitness center and pampering massage at Spa. Hotel provides complimentary shuttle bus TO and FROM the Shanghai Pudong International Airport(PVG). The Qube Pudong is a 3-minute walk from Metro Line 2, Chuansha station and a 15-minute drive from Shanghai Disney Resort. It is a 20-minute drive from Pudong International Airport(PVG) and a 60-minute drive from Hongqiao .Guests also enjoy the hotel business centre.酒店提供专业的室内健身设施和水疗中心的舒缓按摩服务。所有时尚的客房均设有落地窗，配有平面电视和音响系统。King Koil的床宽大而舒适。行政楼层客房均配有来自英国的Molton Brown高端洗漱用品和斯里兰卡最优秀的Dilmah茶。客房内的瑜伽球和瑜伽垫可以帮助舒缓贵客的舟车劳顿。客人还可使用酒店的商务中心。 品珍轩餐厅拥有优雅的用餐环境，供应现代中式美食。其他餐饮选择包括提供国际自助餐的铂雅全日西餐厅和提供鸡尾酒的Q Lounge。Enjoying views from floor-to-ceiling windows, stylish rooms all feature a flat-screen TV and audio   systems. The King Koil beds are large and comfortable. Club Floor rooms have Molton Brown amenities from London and Dilmah tea from Sri Lanka. Yoga ball and Yoga mat can be found in each Club room for a private in-room relaxing. International Airport(SHA). Pin Zhen Xuan, serves modern Chinese cuisine in a fine dining setting. Other dining options include Poya all day dinning and cocktails at Q Lounge. 关于铂骊酒店（About The QUBE Hotels）“精彩旅途，快意人生”。如果将一场旅途比划作圈，铂骊酒店正是这平凡曲线上最精彩缤纷的一处。铂骊酒店旨在以其娱乐休闲的多样性以及生活工作的兼容性为年轻商务人士注入旅途中的无穷乐趣和生机。从法兰克福到上海、徐州、南昌、荆州、铂骊酒店的足迹遍布于各大都市、机场、高铁及近郊。“Life is a wonderful journey” If travelling is regarded as drawing a cycle, The QUBE hotel could be the most splendid part. The QUBE hotel aims to provide diversity of recreation and work life balance environment for young business traveler where they can enjoy a fun and comfortable journey. From Frankfurt to Shanghai and Xuzhou to Nanchang, Jinzhou, The QUBE hotels can be found in big urban centers, by the airport, near the high-speed rail and in the suburbs.