· Be familiar with related hotel product knowledge and activities.
· Responsible for all hotel product promotion and selling, like room selling, F&B, BQT, etc.
· Complete sales goal and related tasks assigned by the hotel.
· Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan.
· Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales.
· Provide advice and support to the Sales team when business needs are received, turning customer needs into confirmed business.
· Prepare plans / contracts for clients in a timely manner when business needs are received from the Sales Manager.
· Negotiate final details with clients and give professional advice as well as advice on event planning and layout.
· Seize every opportunity to maximize sales and customer satisfaction.
· Ensure effective communication with customers and hotel departments.
· Distribute team information to all hotel departments in a timely manner, including handing out of banquet notices, team summaries, and preparing for the event coordination meeting.
· Promptly communicate and coordinate with all departments when meeting organiser needs or needs that require urgent assistance.
· Provide event organisers and their customers with satisfactory service during the event / team stay.
· Review banquet operations and work with all departments to ensure customer needs and hotel commitments are in place.
· Check the accuracy of daily bill entries in a timely manner with the Events Manager to ensure accuracy.
· Timely calibration of general bills and invoices, preparing and invoicing the receivables to the organiser to ensure all payments arrive on time.
· Follow-up on meetings and events with the relevant Sales Managers, such as sending thank you notes and meeting tracking questionnaires.
· Get feedback from customers and follow-up with the necessary actions.
· Update the event data files in the hotel's banquet and conference system in a timely manner to ensure that the information is accurate.
· Establish and maintain key customer profiles and assist the Director of Events to maintain and manage customer profile management systems.
· Establish good working relationships with internal customers (other departments of the hotel) and external guests (customers, conference organizers, suppliers).
· Actively participate in achieving departmental goals and market budgets.
· Provide feedback on market trends, maintain communication with the Banquet Sales Manager and Banquet Sales Director, maintaining good relationships with customers to constantly update overall business objectives.
· Assist the Director of Events in forecasting room to room nights and banquet revenue.
· Attend regular communication meetings with operational departments on banquet details.
· Assist the Director of Events to allocate daily work according to the Banquet Sales team structure.
· Guide the Director of Events to always ensure that high quality services and products are provided to customers.
· Assist the Director of Events to lead the Banquet Sales team to achieve departmental goals, analyse customer output and source market structure regularly, anticipating market trends, design products and channels in advance to seize business opportunities.
· Assist the Director of Events to organize and host weekly team and banquet communication meetings, as well as large-scale event communication meetings.
· Ensure proper operation of major events and timely correction of hazardous areas as recommended by the Fire Safety Officers.
· Assist the Director of Events in ensuring that Sales staff are aware of basic training, food safety and hygiene control guidelines, as well as handling food hygiene complaints procedures.
· Liaise with F&B to develop new concepts and theme menus to meet guest needs and provide better options to increase revenue.
· Assist the Director of Events in recruiting, selecting and training of staff to maintain team vitality and stability.
· Perform any other reasonable duties assigned.
· 熟悉了解酒店产品知识,以及相关活动。
· 完成酒店设定的销售目标及相关任务。
· 制定销售计划并得到销售总监或商务总监的批准,按照计划实施对所负责的地区或行业的客户进行维护及开发,通过电话销售,当面拜访等形式了解客户需求并最终达成销售。
· 当销售团队得到生意需求时给予建议和支持,使客户需求转变为确认的生意。
· 当从销售经理处拿到生意需求时,及时为客户准备计划书/合同等。
· 和客户一起商谈最终细节并在活动计划和布置上给予专业的忠告和建议。
· 抓住所有机会尽最大可能去提升销售额在并确保客户满意。
· 保证与客户和酒店各部门有效的沟通。
· 将团队信息及时分发至酒店各部门。例如:发宴会通知单,团队摘要和准备活动协调会。
· 在会议组织者有需求或需要紧急协助及时与各部门进行沟通协调。
· 让活动组织者与其客户在活动/团队停留期间感受到满意的服务。
· 检查宴会运行和与其一起工作的各部门工作,确保客户的需要及酒店的承诺都落实到位。
· 及时检查每日账单录入的准确性,并及时与活动负责人核对账单账目确保准确无误。
· 及时校正总帐单和发票并由应收款部门准备和开发票给组织者,确保所有款项及时到账。
· 和相关的销售经理一起跟进会议和活动,例如一起发感谢信和会议跟踪调查表等。
· 从客户处获得意见反馈并通过必要行动来跟进。
· 及时在酒店的宴会会议系统中更新会议活动数据档案,确保信息准确。
· 建立和维持主要的客户档案并协助宴会销售总监维护管理客户档案管理体系。
· 与内部客户(酒店其它部门)和外部客人(客户,会议承办人,供应商)等建立良好的工作关系。
· 积极参与完成部门目标和达到市场预算。
· 提供反馈市场趋势,与宴会销售经理和宴会销售总监保持沟通,并与客户保持良好关系,不断更新整体经营目标。
· 协助宴会销售总监预测房间间夜和宴会收入。
· 参加正常的沟通会议与运作部门在宴会细节上。
· 根据宴会销售团队架构来协助宴会销售总监分配对日常工作进行有效分配。
· 指导宴会销售团队,总是确保将高质量的服务和产品提供给客户。
· 协助宴会销售总监带领宴会销售团队达到部门目标。
· 协助宴会销售总监定期分析客户产量及客源市场结构,预判市场发展趋势并提前设计产品及渠道以便抓住商机。
· 协助宴会销售总监组织并主持每周团队及宴会沟通会议,以及大型活动沟通会。
· 通过防火生命安全员的建议,确保大型活动的规范操作并及时纠正危险区域。
· 协助宴会销售总监确保销售人员了解的基本训练和食品安全卫生控制准则,以及处理有关食品卫生的投诉程序。
· 与餐饮部联络发展新概念,主题菜单,设以满足客人需要,提供更好的选择以提高收入。
· 协助宴会销售总监招募,选择,培训员工保持团队的活力与稳定。
· 完成任何其他合理的职责和被指派的职责。
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Sanya Haitang Bay located on the south east coast of the island, about 28km from downtown Sanya,and about 30 minutes drive from Sanya International Phoenix Airport .The surrounding area features a host of popular tourist attractions, including the famous Nantian Hot Spring and Wuzhizhou Island. With the verdant tropical mountains in the background and a long 21.8 km coastline with 18.7 km of gorgeous sandy beach, Haitang Bay is the ideal setting for a truly tropical private escape.Wanda Reign Resort & Villas Sanya Haitang Bay & Wanda Realm Sanya Resort Sanya Haitang Bay invested and management by Wanda Group, Reign Resort & Villas Sanya Haitang Bay is the first Reign Resort hotel in China. Wanda Reign Resort & Villas Sanya Haitang Bay distinguished by its contemporary architecture styled on the French Riviera, the 92 luxurious villas and rooms overlook the blue ocean, lagoons, resort or gardens. Each villa boasts a private pool, sun lounger, cabana, and is encircled by vibrant foliage for complete privacy. With additionally access to two large outdoor pools, one located right on the beach, this Reign resort invites you to discover the luxury of being yourself. Wanda Realm Resort Sanya Haitang Bay have 463 rooms,7 unique restaurants and bars,1,290m2 grand ballroom.This fashionable hotel is located amongst tropical gardens that lead to a pristine white beach and blue ocean. 海棠湾位于海南岛东南岸,距三亚市区28公里,距离三亚凤凰国际机场仅30分钟车程,周边旅游景区众多,其中包括著名的南田温泉和蜈支洲岛。海棠湾翠林群山,风景秀美,长达21.8公里绵延的海岸线及18.7公里洁白沙滩将让此成为热带休闲旅游的理想目的地。三亚海棠湾万达瑞华度假酒店&三亚海棠湾万达嘉华度假酒店由中国著名企业万达集团投资及管理,其中瑞华酒店品牌成为继武汉、成都、上海之后揭幕的首家度假型酒店。海棠湾万达瑞华度假酒店拥有92套装饰奢华时尚的欧式私家别墅及客房,尽揽南中国海的迷人海景、葱郁的热带花园及别墅景致。每间别墅均隐匿于茂盛的花园中,并设有私家泳池、日光躺椅及花园亭台。毗邻沙滩的泳池及张扬着欧式贵气的园中泳池让您领略瑞华酒店的真我奢华,唯您独享。全新时尚的三亚海棠湾万达嘉华度假酒店拥有463间宽敞舒适的客房,7个风格独特的餐厅及酒吧, 1,290平方米的宴会区域,举步之遥即可抵达海棠湾洁白无垠的沙滩,欣赏一望无际的蔚蓝海域。 Benefits &Development for Team Member员工福利及发展1.Dormitory will be provided to all team members, with TV,air condition,bed linens 免费的员工公寓,配有空调、电视、齐全的床上用品2.Free WIFI 免费的WIFI3.Dormitory laundry is free 自助式洗衣房4.Recreation facilities will be provided 健身娱乐设施 5.Canteen will be provided 免费自助餐厅6.A variety of activities for team members 丰富多彩的员工活动7.Social Benefits 全面的社会保险公积金福利8.Team Member Travel Program 集团内部酒店入住员工价9. A variety of language & skill training 各种形式的语言及工作技能培训10.Internal transfer opportunities 国内姐妹酒店工作调转机会Transportation Information交通信息Bus Route公交路线Please take No. 33,35 to Wanda Realm Station.乘坐33, 35到海棠湾万达嘉华酒店站下车即可