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1. 确保房务部的各项活动符合集团相关的战略,以及酒店各项行动计划的适当执行。
Ensure that the Rooms activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
2. 在行政委员会中代表房务部的所有职能。
Represent the Rooms function on the hotel's Executive Committee.
3. 始终确保所有员工实现酒店品牌的承诺及提供超出客人预期的服务。
Ensure that all employees deliver the brand promise and provide exceptional guest service at all times.
4. 确保员工提供适当的优质服务给内部客人。
Ensure that employees also provide excellent service to internal customers in other departments as appropriate.
5. 亲临公共区域观察对客服务情况,并与客人进行交谈,必要时,通过部门经理辅导员工的对客服务技能。
Spend time in public areas observing employee-guest interaction and talking with guests, working through Heads of Department to coach employees in guest service skills as necessary.
6. 礼貌且高效地处理所有内部及外部客人的投诉及要求,并跟进确保问题圆满解决。
Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
7. 在确保实现酒店品牌承诺的同时,确保每个消费部门(比如:客房部)的运营成本最低化。
Ensure that each cost centre (e.g. Housekeeping) operates with the lowest possible cost structure while also delivering on the brand promise to the guest.
Sanya Haitang Bay located on the south east coast of the island, about 28km from downtown Sanya,and about 30 minutes drive from Sanya International Phoenix Airport .The surrounding area features a host of popular tourist attractions, including the famous Nantian Hot Spring and Wuzhizhou Island. With the verdant tropical mountains in the background and a long 21.8 km coastline with 18.7 km of gorgeous sandy beach, Haitang Bay is the ideal setting for a truly tropical private escape.Wanda Reign Resort & Villas Sanya Haitang Bay & Wanda Realm Sanya Resort Sanya Haitang Bay invested and management by Wanda Group, Reign Resort & Villas Sanya Haitang Bay is the first Reign Resort hotel in China. Wanda Reign Resort & Villas Sanya Haitang Bay distinguished by its contemporary architecture styled on the French Riviera, the 92 luxurious villas and rooms overlook the blue ocean, lagoons, resort or gardens. Each villa boasts a private pool, sun lounger, cabana, and is encircled by vibrant foliage for complete privacy. With additionally access to two large outdoor pools, one located right on the beach, this Reign resort invites you to discover the luxury of being yourself. Wanda Realm Resort Sanya Haitang Bay have 463 rooms,7 unique restaurants and bars,1,290m2 grand ballroom.This fashionable hotel is located amongst tropical gardens that lead to a pristine white beach and blue ocean. 海棠湾位于海南岛东南岸,距三亚市区28公里,距离三亚凤凰国际机场仅30分钟车程,周边旅游景区众多,其中包括著名的南田温泉和蜈支洲岛。海棠湾翠林群山,风景秀美,长达21.8公里绵延的海岸线及18.7公里洁白沙滩将让此成为热带休闲旅游的理想目的地。三亚海棠湾万达瑞华度假酒店&三亚海棠湾万达嘉华度假酒店由中国著名企业万达集团投资及管理,其中瑞华酒店品牌成为继武汉、成都、上海之后揭幕的首家度假型酒店。海棠湾万达瑞华度假酒店拥有92套装饰奢华时尚的欧式私家别墅及客房,尽揽南中国海的迷人海景、葱郁的热带花园及别墅景致。每间别墅均隐匿于茂盛的花园中,并设有私家泳池、日光躺椅及花园亭台。毗邻沙滩的泳池及张扬着欧式贵气的园中泳池让您领略瑞华酒店的真我奢华,唯您独享。全新时尚的三亚海棠湾万达嘉华度假酒店拥有463间宽敞舒适的客房,7个风格独特的餐厅及酒吧, 1,290平方米的宴会区域,举步之遥即可抵达海棠湾洁白无垠的沙滩,欣赏一望无际的蔚蓝海域。 Benefits &Development for Team Member员工福利及发展1.Dormitory will be provided to all team members, with TV,air condition,bed linens 免费的员工公寓,配有空调、电视、齐全的床上用品2.Free WIFI 免费的WIFI3.Dormitory laundry is free 自助式洗衣房4.Recreation facilities will be provided 健身娱乐设施 5.Canteen will be provided 免费自助餐厅6.A variety of activities for team members 丰富多彩的员工活动7.Social Benefits 全面的社会保险公积金福利8.Team Member Travel Program 集团内部酒店入住员工价9. A variety of language & skill training 各种形式的语言及工作技能培训10.Internal transfer opportunities 国内姐妹酒店工作调转机会Transportation Information交通信息Bus Route公交路线Please take No. 33,35 to Wanda Realm Station.乘坐33, 35到海棠湾万达嘉华酒店站下车即可