招聘ID20028 Banquet Supervisor 宴会主管_海南清水湾莱佛士酒店招聘信息-最佳东方

KEY ROLES & RESPONSIBILITIES 关键角色和职责

1.Supervise maintenance of service standards during banquet service operations

在宴会服务过程中监督服务标准

2.Assist in developing duty roster and station plan

协助制定排班和平面图

3.Check on employees’ discipline, grooming standards and punctuality

检查员工纪律，仪容仪表和考勤

4.Check on guests’ satisfaction and proper handling of feedback and follow-up

调查客人满意度，处理客人投诉并跟进

5.Assist Banquet Manager in staff’s development, counselling and resolving staff conflict

协助宴会厅经理帮助员工的发展，协调并解决员工冲突

6.Weekly entry of Banquet staff overtime and allowances

每周宴会员工的加班小时和补贴

7. Keeping track of banquet service’s operating cutleries and crockery to ensure par level for smooth operations

宴会厅餐具的盘点，确保正常的运作

8.Requisition of items which need to be replenished due to breakages or replacement

由于破损或需要更换的的项目的补充

9.Responsible for raising stewarding/dry store requisition form

负责管事部和干货物品的领料单

10.Monthly stock takes of both the stewarding equipment and dry store par, with reference to checklists issued by the stewarding department and cost control respectively

每月参考管事部和成本控制的清单检查管事部设备和干货仓库标准库存

11.Maintain all operating equipment in banquet service and raise Engineering work order and co-ordinate damaged items for repair

维护所有与宴会服务相关的操作社会，下工程维修单并跟进损坏设备的维修

12.Ensure that all service and storage areas are kept safe and clean

确保所有服务和存储区域保持安全和整洁

13.Attend all meetings and training as requested by Banquets Manager

参加宴会厅经理要求的所有会议和培训

14.Ensure execution of service standards during operations and give training and guidance

确保服务标准的执行并给予培训和知道

15.Account and handle cash according to established and proper Accounting procedures

根据规定的财务程序合理使用现金

16.Assist Food & Beverage Outlets in their operations within peak times when needed

当需要时在高峰期协助其他餐厅的运作

17.Assist outlet managers and carry out requests made by the management

协助餐厅经理完成管理层安排的工作

PERSONAL ATTRIBUTES 个人品质

1.Excellent reading, writing and oral proficiency in the English language

优秀的英语听，说，读，写能力

2.Good communication and customer contact skills

良好的共同能力和客户关系技巧

3.Must be well-presented and professionally groomed at all times

始终保持良好并专业的个人形象

4.Knowledge of Excel, MS Word, Publisher, PowerPoint & Micros

熟练运用计算机操作软件

5. Team player with strong interpersonal skills and attention to detail

具有的团队合作精神，良好的人际交往能力，注重细节

QUALIFICATIONS 任职资格

Hotel Restaurant Management graduate

酒店管理专业毕业

EXPERIENCE 工作经历

Minimum one year experience in all aspects of banquet service

一年以上宴会服务经验

All great journeys begin somewhere, and ours began in Singapore some 130 years ago with the opening of the first Raffles Hotel. Today, Raffles has evolved into an international brand, with the Raffles name spans across the globe from exotic destinations to vibrant cities. Raffles Hainan, located in the “Hawaii of Asia” – Hainan, is grand opened in November of 2013 and enjoyed a superior beachfront location while offering guests direct access to the adjacent championship golf course. The resort’s 299 guestrooms and 32 luxurious villas are among the most spacious and all offer commanding sea views. The resort will feature 6 exciting food and beverage concepts, a 1,400 sqm Raffles Spa, a grand ballroom and flexible meeting spaces for special events.At Raffles, we believe that true luxury is not just about physical luxury, it is about how our guests feel. We call this ‘emotional luxury’. We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global hospitality brand. 所有绝美的旅程都会在某一个地方开始，而我们的开端源于130多年前的新加坡，伴随着第一家莱佛士酒店的开幕。时值今日，莱佛士足迹遍布全球知名城市，成为广为认可的国际酒店品牌。海南莱佛士酒店位于著有“亚洲夏威夷”之称的海南，于2013年11月盛大开业，坐拥纯美海岸线，毗邻世界级高尔夫球场。299间全海景客房及32间奢华别墅，为宾客提供超大海景视野，宾客在享受精致的同时，俯瞰水清沙白。酒店拥有六间不同风格的餐厅，1400平方米莱佛士水疗设施，大型宴会厅及面积各异的多功能厅，满足各种会议需要。在莱佛士，我们相信真正的奢华，不仅仅来自于物质奢华，而是源自宾客感受，我们称之为“触动心灵的奢华”。我们为具有天赋、专心致力于酒店行业、自我鞭策，并热忱追随全球领导地位酒店品牌的同事们，提供绝佳的职业发展与成长机会。 Our Brand Promise 我们的品牌承诺 A Raffles hotel is an oasis for the well travelled. Delivering emotional luxury to everyone who visits us. 莱佛士是品质旅行者的心灵栖所，为每一位到访的宾客传递触动心灵的奢华。 The Raffles Way 莱佛士待客之道 Welcoming – Be hospitable and proud to bring guests into your hotel, making them feel at home.热情 – 款待周到，亲切好客，让人乐意下榻酒店，营造宾至如归的感受。Thoughtful – Understand, anticipate and care about what our guests need, where nothing is too much effort.体贴入微，关怀备至，设想周到；不辞劳苦，只为做得更好。Charming – Be warm, genuine, individual and interesting; making everyone feel at ease.迷人 – 永保真诚、独特、风趣，让人毫无压力、倍感自在。Graceful – Be polite, elegant and discreet; never in the way, always there when needed.优雅 – 彬彬有礼，保持气度；总能在必要之时献上贴心服务，又不会给宾客形成干扰。Generous – Be generous with your time when engaging with our guests.慷慨 – 不吝啬与客人沟通的每一分钟时间。Grooming – Be well presented.仪容仪表 – 保持整洁得体的形象。 Our Values 我们的价值观Guest Passion - 热忱待客Sustainable Performance - 持续绩效Spirit of Conquest - 进取精神 Innovation - 创新Respect - 尊重Trust - 信任For more information, welcome to visit our website: https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en更多信息，欢迎浏览我们的官方网站：https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en