JOB RESPONSIBILITIES
Direct operations of the facility, including short andlong range strategic planning so that the spa & recreation operates costeffectively and efficiently.
Ensure the establishment and execution of alldepartmental goals.
Manage, train, and motivate all personnel reporting tothis position.
Serve as a link between the hotel and the spa &recreation industry.
Meet with group meeting planners to show spa &recreation facility and programs as required.
Promote and sell customized spa & recreation programsto conference groups as required.
Tour prospective spa Guests.
Provide and take responsibility for the professionaldelivery of all information on the telephone and in person to all potential spa Guests
Promote all hotel and spa packages and promotions.
Lead in the implementation of 12-month marketing plan.
Identify new business and marketing opportunities.
Assist in the Implementation of 12-month public relationsprogram, i.e. calendar of events, media etc.
Work efficiently with hotel public relations in allaspects of spa &recreation / hotel promotion as required.
Act as a spokesperson for the Spa and the Brand.
Work with Corporate advertising, promotion and publicrelations as required.
Work with hotel and regional sales and marketing asrequired.
Maintain thorough knowledge of competitors, includinglocation, product offering, pricing, promotion and sales techniques.
Administration and implementation of staff training inall aspects of the spa’s operations i.e. business telephone usage, guestrelations, spa services (massage, body scrubs, facials etc.), retail sales etc.
Assist in the supervision, operation and coverage of allspa & recreation departments:
Salon
Front desk/reception
Boutique
Ensure effective communication amongst all departmentswithin the hotel.
PERSONALATTRIBUTES
Bachelor’sDegree (Business Administration) an asset.
Minimum of 5years-experience in management position in a spa&recreation or relatedfield an asset.
Experience inthe hospitality industry an asset.
Desire toprovide phenomenal Guest experiences.
工作职责
领导水疗及康乐总体营运,包括短期和长期策略计划,以使水疗及康乐得到高效营运。
确保各个分部门的目标得到设立和执行。
管理、培训、激励所有职位的员工向总监汇报工作。
扮演酒店和水疗及康乐行业两者之间的桥梁链接角色。
需要的情况下,向团队会议负责人展示水疗及康乐设施设备和项目。
必要时,向会议团促销定制的水疗及康乐项目。
带领潜在的水疗顾客参观水疗。
通过电话或当面给所有潜在客户提供专业的信息。
积极对酒店和水疗包价和促销活动进行促销。
带领团队执行年度市场计划。
发掘新的生意和市场信息。
协助执行年度公共关系活动,例如年度盛会、媒体等。
根据要求配合酒店公关部推广水疗中心及康乐/酒店的促销活动。
是水疗及其品牌的代言人。
根据要求进行媒体广告、推广促销、公共关系等工作。
与酒店及区域市场销售进行合作。
时刻了解并掌握竞争者的全部信息,包括地理位置、产品、售价、促销活动和销售技巧等。
合理安排并完成所有员工在运作上的全方位培训工作,例如电话礼仪,顾客关系,零售销售,水疗服务(身体去角质、按摩、面部护理等等)。
协助管理整个水疗及康乐部门的监督、运作情况。
沙龙。
前台。
零售精品店。
确保与酒店各部门的有效沟通工作。
个人特质
拥有学士学位者(工商管理专业)优先考虑。
在水疗及康乐或相关岗位有5年以上管理经验优先考虑。
有酒店工作经验者优先考虑。
致力于给客人提供非凡的宾客体验。
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Raffles Hainan Clear Water Bay - 12 Kilometers Pristine Beach, overlooking the deep blue tropical waters, an oasis of calm and charm. Raffles Hainan Clear Water Bay - is an oasis by landscaped the 160 , 000sqm tropical gardens over looking the sparkling waters ofClear Water. The hotel has 281 elegant rooms and 32 private private villas, 5 distinctive restaurants and bars respectively serving Chinese, Asian and Western food, fashion, a blend of Chinese and Western. The hotel creates exceptional unique quality and luxury atmosphere, is a quality traveler's spiritual habitat, for every visiting guest to deliver a touch of luxury.酒店坐落于世界第三个“会唱歌的沙滩”清水湾,12公里纯美白沙延绵,是俯瞰中国南海的绝佳海滩位置之一。占地面积16万平方米,拥有11万平方米郁葱热带花园环绕,营造出静谧的自然环境,宛若将宾客包裹在一片宁静的绿洲中。酒店拥有281间格调高雅的客房和32栋私密精致的私人别墅,5间各具特色的餐厅与酒吧分别提供中餐,亚洲餐食和西餐,时尚入流,中西合璧。酒店营造出卓越不凡的独特品质及奢华的氛围,是品质旅行者的心灵栖所,为每一位到访的宾客传递触动心灵的奢华。