• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 领导好

岗位职责/职位描述
PURPOSE OF POSITION
1.To book and assist with arrangements for weddings, social events, meetings and site inspections
2.Responsible in achieving Wedding Catering and Banquet sales objectives and revenue goals within areas of responsibility.
3.Finalizing all details relating to catering functions from concept stage until final billing.
4.To ensure delivery of the highest standards of service and coordinates all other details with relevant departments.
5.Communicating all function details by way of event order, maintaining a follow-up system to ensure repeat clients.
6. Maintains and updates sales records manually and electronically as required.
7.Hotel account information should be confidential by sales person
 
KEY ROLES & RESPONSIBILITIES
1.Maintain complete knowledge of:
2.The hotel and the hotel surrounding area situation
3.All hotel features / services, hours of operation
4. Hotel function space, entertainment options, menus and floral decoration options
5.Hotel safety guidelines and evacuation plan
6.Scheduled daily group activities
7.The price, area ,size for wedding catering and meeting venues in hotel
8.Facilities and equipment can provided for wedding catering and meeting by hotel
9.understand and familiar with Chinese or western wedding arrangement and process
10.Promote positive relations with guests and employees
11. Assists the Director of Convention in achieving budgeted revenue and costs
12.To negotiate with clients ensuring that profitability guidelines of the hotel are adhered to ensure guest needs and all requests are met
13.Demonstrates effective and appropriate interaction with guests whilst maintaining a professional approach and image
14.Analyses evaluate and improve your personal performance on a continual basis
15.Carries out other tasks as directed by supervisor
16.Accommodate all guest requests expediently and courteously
17.Acknowledge all customers and handle guest complaints to their satisfaction
18.Answer incoming phone calls in a pleasant manner using Raffles telephone etiquette
19.Handle telephone enquiries according to departmental procedure
20.Review in-house guest list and be familiar with guest 21.Follow-up with in-house guest to ensure on-going service to the guest
22.Develop professional relationships with key players in the designated Market segment to build business
23.Liaise with banquet team to ensure correct set-up of function to meet guests needs
24.Arrange site inspections for potential guests
25.Maintain high level of knowledge of the competition's product
26.Maintain good relationships with counterparts at competing hotels; promote all Raffles Hotels whenever possible
 
PERSONAL ATTRIBUTES
1.Strong written and verbal communication skills in English
2.Leadership skills and knowledge of all tasks within the area of responsibility.
3.Knowledge and experience in Internet and other major computer programs.
4.Ability to use Sales and Front Office computer systems.
5.Ability and understanding of the market and competition.
6.Able to develop rapport with Colleagues and Management staff
7.Strong organization and time management skills in 8.Computer literate
9.Ability to do basic arithmetic
10.Understanding and ability to work in a multi-cultural environment
11.Excellent follow-up and documentation skills
12.Service industry experience preferably in a four or five star hotel
13.Ability to calmly and effectively execute last minute requests
 
Additional Skill required:
14.Excellent written and spoken Mandarin & English are a must.
15.Good computer skills with minimum requirement in use of Microsoft Windows, Microsoft Office, Internet and other popular software
16.Good interpersonal & communication skills
17.Ability to work independently and as a team

Raffles Hainan Clear Water Bay - 12 Kilometers Pristine Beach, overlooking the deep blue tropical waters, an oasis of calm and charm. Raffles Hainan Clear Water Bay - is an oasis by landscaped the 160 , 000sqm tropical gardens over looking the sparkling waters ofClear Water. The hotel has 281 elegant rooms and 32 private private villas, 5 distinctive restaurants and bars respectively serving Chinese, Asian and Western food, fashion, a blend of Chinese and Western. The hotel creates exceptional unique quality and luxury atmosphere, is a quality traveler's spiritual habitat, for every visiting guest to deliver a touch of luxury.酒店坐落于世界第三个“会唱歌的沙滩”清水湾，12公里纯美白沙延绵，是俯瞰中国南海的绝佳海滩位置之一。占地面积16万平方米，拥有11万平方米郁葱热带花园环绕，营造出静谧的自然环境，宛若将宾客包裹在一片宁静的绿洲中。酒店拥有281间格调高雅的客房和32栋私密精致的私人别墅，5间各具特色的餐厅与酒吧分别提供中餐，亚洲餐食和西餐，时尚入流，中西合璧。酒店营造出卓越不凡的独特品质及奢华的氛围，是品质旅行者的心灵栖所，为每一位到访的宾客传递触动心灵的奢华。