• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 领导好

、
JOB RESPONSIBILITIES
工作职责
·           Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance.
·           快速、专业地接听电话，表示很乐意能为客人服务
·           Greet members and Guests in a friendly and efficient manner.
·           以友好、有效的方式问候会员和客人
·           Escort Guest as required.
·           必要时需护送客人
·           Knowledgeable about all aspects of treatments and the facility.
·           精通水疗疗程和设施设备。
·           Knowledgeable in a spa therapy – able to perform massage, aesthetics or alternative spa therapy if co-worker is unable to work – to maintain service and efficiency.
·           精通一项水疗疗程-在同事无法工作的情况下能操作按摩、面部护理或其它水疗项目，以保持服务水平和工作效率
·           Provide information and literature about facility in person and via telephone.
·           能通过当面和电话交流给客人提供水疗产品知识
·           Control entry into all areas of facility by restricting all unauthorised individuals.
·           看管水疗区域的各个入口，防止任何未经许可者入内
·           Collect moneys or other suitable payment from clients for all services rendered.
·           管理客户支付的现金或其它付款方式凭据。
·           Operate point of sale system.
·           操作销售系统point of sale system
·           Treatment bookings/scheduling.
·           预订/安排疗程
·           Clerical duties.
·           其它文职性工作
·           Give tours of spa, as required.
·           如有要求，带客参观水疗
·           Ensure smooth operation of reception.
·           确保接待室的正常运作
·           Respond to inquiries by phone and in person providing complete details of all spa aspects.
·           提供电话或当面的咨询服务，给客户提供水疗各个方面全面的信息。
·           Handle special assignments.
·           处理其它特别任务
·           Co-ordinate sales packets, when needed.
·           需要时，协助整理销售手册
·           Maintain office files/records.
·           整理办公室文件/记录。
·           Assist in the administration and implementation of staff training in reception operations i.e. business telephone usage, guest relations, retail sales, spa services (massage, exfoliation, facial, etc.).
·           协助管理人员完成部门员工在前台营运方面的培训，例如接听电话、维护客户关系、销售产品及水疗服务（按摩、去角质护理、面部护理等）
·           Assist in the operation of all spa departments:
·           协助整个水疗部门的正常运作
·           Salon; Boutique
·           管理沙龙、精品店
·           Sales and marketing
·           参与市场销售
·           Maintain inventory and stocking of all reception materials.
·           管理库存及接待所需的办公用品。
 
ADMINISTRATIVE DUTIES
行政管理职责
 
•           Effective coverage of receptions.
•           能高效处理前台工作
•           Adherence to Standard Operating Procedures Manual.
•           遵循酒店营运程序标准工作手册的要求
•           Maintain inventory of supplies for the administration of the reception.
•           管理水疗前台办公用品的库存
•           Maintain accurate records as required by provincial regulations.
•           根据当地规定，保持准确的项目记录。
•           Conduct selection interviews for new hires when required.
•           必要情况下参与招聘新员工。
•           Attend weekly/monthly Front of House departmental communication meetings.
•           参加每周/月前台部门沟通例会
 
HEALTH AND SAFETY
健康和安全
•           Follow and ensure that all Colleagues follow all safety procedures and practices.
•           遵循并确保所有同事遵守所有的安全工作程序
•           Adherence to reception department emergency procedures/safety manual.
•           遵循前台部门应急工作程序/安全工作手册
•           Ensure all departments adhere to all safety practices of Raffles Spas.
•           确保所有部门遵循莱佛士水疗工作安全的实施条例
 
FINANCIAL RESPONSIBILITIES
财务职责
•           Maintain the reception in peak condition at all times, while adhering to all aspects of the operations budget, including payroll.
•           在酒店规定的预算范围内（包括工资），保持前台人员上班充足。
•           Maintain accurate accounting procedures for cash transactions and reconcile all transactions at the end of the work shift.
•           现金交易要保持精确的帐单记录，每个班次结束时要做好帐目交接。
  
COLLEAGUE RELATIONS
同事关系
•           Ensure spa reception department maintains apositive relationship with all departments in the spa and hotel.
•           确保前台接待与水疗及酒店所有部门保持积极的关系。
•           Ensure Colleagues have a complete understanding of and adhere to the spa's policy relating to safety.
•           确保同事完全理解并遵循酒店安全工作规定之政策。
•           Ensure all Colleagues adhere to all spa standards as stated in the employee handbook.
•           确保所有员工遵守员工手册的各项规定。
 
GUEST SERVICE
对客服务                
•           Ensure the facility is in peak condition at all times (operations and cleanliness).
•           确保设施设备在运作及清洁方面一直处于良好状态。
•           Ensure Guest/Member satisfaction at all times by ensuring that safety and service is always the spa's first priority.
•           在保证安全及服务的前提下，确保客人/会员满意度。
 
 
PERSONALATTRIBUTES
个人特质
•           Degree in hospitality or related field.
•           酒店或相关专业学位
•           Minimum of 2 years experience in spa industry or hospitality.
•           2年以上水疗行业或酒店行业工作经验
•           Basic Accounting.
•           财务基础知识
•           Computer literacy in Microsoft Office, Word, Excel.
•           精通微软办公系统，如Word文档处理、Excel电子表格。
•           Excellent communication skills, both written and spoken.
     良好的沟通技巧

Raffles Hainan Clear Water Bay - 12 Kilometers Pristine Beach, overlooking the deep blue tropical waters, an oasis of calm and charm. Raffles Hainan Clear Water Bay - is an oasis by landscaped the 160 , 000sqm tropical gardens over looking the sparkling waters ofClear Water. The hotel has 281 elegant rooms and 32 private private villas, 5 distinctive restaurants and bars respectively serving Chinese, Asian and Western food, fashion, a blend of Chinese and Western. The hotel creates exceptional unique quality and luxury atmosphere, is a quality traveler's spiritual habitat, for every visiting guest to deliver a touch of luxury.酒店坐落于世界第三个“会唱歌的沙滩”清水湾，12公里纯美白沙延绵，是俯瞰中国南海的绝佳海滩位置之一。占地面积16万平方米，拥有11万平方米郁葱热带花园环绕，营造出静谧的自然环境，宛若将宾客包裹在一片宁静的绿洲中。酒店拥有281间格调高雅的客房和32栋私密精致的私人别墅，5间各具特色的餐厅与酒吧分别提供中餐，亚洲餐食和西餐，时尚入流，中西合璧。酒店营造出卓越不凡的独特品质及奢华的氛围，是品质旅行者的心灵栖所，为每一位到访的宾客传递触动心灵的奢华。