• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 领导好

PURPOSE OF POSITION
职位目的
Responsible for the overall repair of all spa departments and ensuring maximum efficiency, safety and uncompromising attention to Guest/Member service.
负责水疗部门总体区域的整洁，给客人/会员提供高效、安全及体贴的环境。
 
JOB RESPONSIBILITIES
工作职责
1.  Maintain cleanliness and report deficiencies of any equipment.
     保持设备的整洁，如有异常须立即汇报。
2.  Assist in the operation of all spa departments as required.
     在需要的情况下，为水疗所有部门的营运提供协助。
3. Maintain the facility in peak sanitary condition at all times.
     确保设施设备卫生干净。
4.  Maintain locker rooms in a tidy manner.
     保持更衣室处于整洁状态。
5.  Check, clean and stock lockers when needed.
     必要时要检查、清理更衣柜。
6.  Maintain toiletries in locker room vanities.
     保持更衣室的卫生间干净整洁。
7.  Maintain linen inventory to and from laundry on a scheduled basis.
     每日在规定的时间内运送布草到洗衣房，并从洗衣房领回干净的布草。
8.  Direct Members/Guests to appointments and assist them in every way possible.
     引导会员/客人做预约，尽可能给他们提供帮助。
9.  Assist Members/Guests with use of sauna, steam, whirlpool etc.
     协助会员/客人使用桑拿、湿蒸、浴池等设备。
10. Ensure stocking of all spa amenities and toiletries.
     确保水疗所有的待客用品及卫生用品库存充足。
 
ADMINISTRATIVE DUTIES
行政管理职责
1.  Adherence to Standard Operating Procedures Manual.
     遵循酒店营运程序标准工作手册的要求
2.  Maintain inventory of supplies for the operations of the spa facility.
     为水疗设施设备的正常营运提供充足的物品库存
3.  Maintain accurate records as required by hotel and government regulations.
     根据当地规定，保持准确的工作记录。
4.  Attend weekly/monthly facility operations departmental communications meeting.
     参加每周/月的设施设备营运部门沟通会议。
 
HEALTH AND SAFETY
健康和安全
1.  Follow and ensure that all Employees follow all safety procedures and practices.
     遵循并确保所有同事遵守所有的安全工作程序
2.  Adhere to facility operations departmental emergency procedures/safety manual.
     遵循前台部门应急工作程序/安全工作手册
3.  Ensure all departments adhere to all safety practices of Raffle Spas.
     确保所有部门遵循莱佛士水疗工作安全的实施条例
 
COLLEAGUE RELATIONS
同事关系
1.  Ensure operations department maintains a positive relationship with all departments in the spa and hotel.
     确保营运部门与水疗及酒店所有部门保持积极的关系。
2.  Have a complete understanding of and adhere to the spa's policy relating to safety.
     完全理解并遵循酒店安全工作规定之政策。
3.  Well versed in all spa operations (cross-trained).
     通过交叉培训，熟知水疗营运工作内容
4.  Ensure Colleagues adhere to all spa standards as stated in the employee handbook.
     确保同事遵守员工手册的各项规定。
 
GUEST SERVICE
对客服务
1. Ensure the facility is in peak condition at all times (operations and cleanliness).
     确保设施设备在运作及清洁方面一直处于良好状态。
2.  Ensure Guest/Member satisfaction at all times by ensuring that safety and service is always the spa's first priority.
     在保证安全及服务的前提下，确保客人/会员满意度。
 
OTHER DUTIES
其它职责
1.  Carry out any other duties and responsibilities as assigned.
     执行其它分配的工作任务。
 
PERSONAL ATTRIBUTES
个人特质
1.  Minimum 1 year experience in spa or hospitality industry.
    1年以上水疗行业或酒店行业工作经验
2.  Safety oriented First Aid.
     急救等安全培训
3.  CPR - Basic Rescuer.
     心脏复苏术

All great journeys begin somewhere, and ours began in Singapore some 130 years ago with the opening of the first Raffles Hotel. Today, Raffles has evolved into an international brand, with the Raffles name spans across the globe from exotic destinations to vibrant cities. Raffles Hainan, located in the “Hawaii of Asia” – Hainan, is grand opened in November of  2013 and enjoyed a superior beachfront location while offering guests direct access to the adjacent championship golf course. The resort’s 299 guestrooms and 32 luxurious villas are among the most spacious and all offer commanding sea views. The resort will feature 6 exciting food and beverage concepts, a 1,400 sqm Raffles Spa, a grand ballroom and flexible meeting spaces for special events.At Raffles, we believe that true luxury is not just about physical luxury, it is about how our guests feel. We call this ‘emotional luxury’. We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global hospitality brand.  所有绝美的旅程都会在某一个地方开始，而我们的开端源于130多年前的新加坡，伴随着第一家莱佛士酒店的开幕。时值今日，莱佛士足迹遍布全球知名城市，成为广为认可的国际酒店品牌。海南莱佛士酒店位于著有“亚洲夏威夷”之称的海南，于2013年11月盛大开业，坐拥纯美海岸线，毗邻世界级高尔夫球场。299间全海景客房及32间奢华别墅，为宾客提供超大海景视野，宾客在享受精致的同时，俯瞰水清沙白。酒店拥有六间不同风格的餐厅，1400平方米莱佛士水疗设施，大型宴会厅及面积各异的多功能厅，满足各种会议需要。  在莱佛士，我们相信真正的奢华，不仅仅来自于物质奢华，而是源自宾客感受，我们称之为“触动心灵的奢华”。我们为具有天赋、专心致力于酒店行业、自我鞭策，并热忱追随全球领导地位酒店品牌的同事们，提供绝佳的职业发展与成长机会。  Our Brand Promise 我们的品牌承诺 A Raffles hotel is an oasis for the well travelled. Delivering emotional luxury to everyone who visits us. 莱佛士是品质旅行者的心灵栖所， 为每一位到访的宾客传递触动心灵的奢华。  The Raffles Way 莱佛士待客之道 Welcoming – Be hospitable and proud to bring guests into your hotel,  making them feel at home.热情 – 款待周到，亲切好客，让人乐意下榻酒店，营造宾至如归的感受。Thoughtful – Understand, anticipate and care about what our guests  need, where nothing is too much effort.体贴入微，关怀备至，设想周到；不辞劳苦，只为做得更好。Charming – Be warm, genuine, individual and interesting; making  everyone feel at ease.迷人 – 永保真诚、独特、风趣，让人毫无压力、倍感自在。Graceful – Be polite, elegant and discreet; never in the way, always  there when needed.优雅 – 彬彬有礼，保持气度；总能在必要之时献上贴心服务，又不会给宾客形成干扰。Generous – Be generous with your time when engaging with our guests.慷慨 – 不吝啬与客人沟通的每一分钟时间。Grooming – Be well presented.仪容仪表 – 保持整洁得体的形象。 Our Values 我们的价值观Guest Passion - 热忱待客Sustainable Performance  - 持续绩效Spirit of Conquest - 进取精神 Innovation - 创 新Respect - 尊 重Trust - 信 任For more information, welcome to visit our website: https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en更多信息，欢迎浏览我们的官方网站：https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en