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1.Maintain complete knowledge of all hotel services/features
持续保持对酒店产品,设施及服务的相关产品知识的了解程度
2.Promote positive relations with guests and employees
对客人及同事传达积极正面的信息
3.Manage the business relationship with selected agency to ensure Web Direct copy and metadata are fully optimized to maximize traffic and conversion from search engines
管理与筛选过的机构建立的商务关系以确保在线预订网的复印件和原始数据是全面最优化以达到最大的交易量和从各个搜索引擎中的转化
4.SEO / SEM according to brand strategies.
配合集团制定并开展搜索引擎营销战略
5.Analyze and track results, interpret visibility success levels against a defined competitive set of keywords, submissions and renewals to online directories, identifying and obtaining quality links to the Web Direct channel
分析和跟踪结果,依靠一系列的竞争性的文字,服从和更新在线目录,从在线预订网的频道识别和获取高质量的链接,解释说明成功标准的明著性
6.Work with the Brand Website Development and Design teams responsible for making layout, design and functionality changes to branded websites to continually enhance the user experience and increase Web Direct revenue conversion
与品牌网站的发展一起和构思团队的布局设计,设计和功能性的改变以达到品牌的网站的客人意见的持续增长和增加在线预订网的收入转化
7.Ensure financial successes of hotel by overseeing all digital expenses and ensuring that all special events are profitable for the hotel
通过监督所有费用或特定的活动,确保对酒店是有盈利能力的
8.Manage and define the Web Direct customer acquisition
管理和确认在线预订网客户的预定
9.Monitors accuracy of all information/ rates of hotel on all platforms, including 3rd party
监控所有信息的准确性/在所有平台中酒店的房价,包括第三方的信息
10.Develop local partnership for F&B and SPA promotion through platforms and blogs
通过各种平台发展餐饮和水疗促销的合作伙伴。
11.Hotel Website Management (Setting / Content / Promotions)
酒店官方网站管理更新,包括设置,内容,促销等
12.Management of hotel profiles on major review sites
管理并及时更新主要网络介质上酒店资料
13.Area Online campaign with sister hotels
集团区域性网络营销管理和发展
14.Online Reputation Management
网络声誉的维护和管理
15.Digital Marketing report reviewing and analyzing
网络营销市场报告评估及分析
16.Maintain high level of knowledge of the Raffles products and the competitor's product
17.对本酒店以及竞争对手酒店的产品保持高水平的了解
Maintain good relationships with counterparts at competing hotels; promote all Raffles properties whenever possible
对具有相似产品的竞争对手酒店保持良好的关系,无论何时要对客人优先推荐所有莱佛士品牌的旗下酒店
18.Attend departmental and hotel meetings as required
参加所有要求的部门会议以及酒店会议
19.Successfully complete all required training/certification processes
参与并完成所有要求的培训及认证流程
20.Process paperwork to clients, other departments, etc., within a timely manner. Complete all assigned paperwork within a timely manner
及时完成及传递所需的书面工作,不管是对客人还是对其他部门
All great journeys begin somewhere, and ours began in Singapore some 130 years ago with the opening of the first Raffles Hotel. Today, Raffles has evolved into an international brand, with the Raffles name spans across the globe from exotic destinations to vibrant cities. Raffles Hainan, located in the “Hawaii of Asia” – Hainan, is grand opened in November of 2013 and enjoyed a superior beachfront location while offering guests direct access to the adjacent championship golf course. The resort’s 299 guestrooms and 32 luxurious villas are among the most spacious and all offer commanding sea views. The resort will feature 6 exciting food and beverage concepts, a 1,400 sqm Raffles Spa, a grand ballroom and flexible meeting spaces for special events.At Raffles, we believe that true luxury is not just about physical luxury, it is about how our guests feel. We call this ‘emotional luxury’. We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global hospitality brand. 所有绝美的旅程都会在某一个地方开始,而我们的开端源于130多年前的新加坡,伴随着第一家莱佛士酒店的开幕。时值今日,莱佛士足迹遍布全球知名城市,成为广为认可的国际酒店品牌。海南莱佛士酒店位于著有“亚洲夏威夷”之称的海南,于2013年11月盛大开业,坐拥纯美海岸线,毗邻世界级高尔夫球场。299间全海景客房及32间奢华别墅,为宾客提供超大海景视野,宾客在享受精致的同时,俯瞰水清沙白。酒店拥有六间不同风格的餐厅,1400平方米莱佛士水疗设施,大型宴会厅及面积各异的多功能厅,满足各种会议需要。 在莱佛士,我们相信真正的奢华,不仅仅来自于物质奢华,而是源自宾客感受,我们称之为“触动心灵的奢华”。我们为具有天赋、专心致力于酒店行业、自我鞭策,并热忱追随全球领导地位酒店品牌的同事们,提供绝佳的职业发展与成长机会。 Our Brand Promise 我们的品牌承诺 A Raffles hotel is an oasis for the well travelled. Delivering emotional luxury to everyone who visits us. 莱佛士是品质旅行者的心灵栖所, 为每一位到访的宾客传递触动心灵的奢华。 The Raffles Way 莱佛士待客之道 Welcoming – Be hospitable and proud to bring guests into your hotel, making them feel at home.热情 – 款待周到,亲切好客,让人乐意下榻酒店,营造宾至如归的感受。Thoughtful – Understand, anticipate and care about what our guests need, where nothing is too much effort.体贴入微,关怀备至,设想周到;不辞劳苦,只为做得更好。Charming – Be warm, genuine, individual and interesting; making everyone feel at ease.迷人 – 永保真诚、独特、风趣,让人毫无压力、倍感自在。Graceful – Be polite, elegant and discreet; never in the way, always there when needed.优雅 – 彬彬有礼,保持气度;总能在必要之时献上贴心服务,又不会给宾客形成干扰。Generous – Be generous with your time when engaging with our guests.慷慨 – 不吝啬与客人沟通的每一分钟时间。Grooming – Be well presented.仪容仪表 – 保持整洁得体的形象。 Our Values 我们的价值观Guest Passion - 热忱待客Sustainable Performance - 持续绩效Spirit of Conquest - 进取精神 Innovation - 创 新Respect - 尊 重Trust - 信 任For more information, welcome to visit our website: https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en更多信息,欢迎浏览我们的官方网站:https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en