招聘Bar Supervisor/Captain 酒吧主管/领班_海南清水湾莱佛士酒店招聘信息-最佳东方

PURPOSE OF POSITION 职位目标

To ensure the smooth conduct of the shift through customer- focused service delivery and effective staff supervision. To assist management in running the outlet ensuring maximum guest satisfaction, consistent standards, through planning, organizing, directing and controlling the bar operation and administration.

通过提供以客人为中心的服务和有效管理员工来确保所在班次工作的顺利完成。协助经理管理部门的运营，确保客人满意度的最大化，坚持标准，通过计划，组织，指导和控制酒吧的运作和管理。

KEY ROLES & RESPONSIBILITIES 关键角色和职责

· Supervise day-to-day bar operations adhering to service standards

· 管理酒吧的日常运作，坚持服务标准

· Assist management by creating weekly duty roster

· 协助安排每周的排班

· Handling of guests complaints in a timely and effective manner

· 及时有效地处理客人投诉

· Checking of guests’ satisfaction and proper handling of feedback and follow-up

· 检查客人满意度，处理投诉并跟进

· Report complaints, incidents or any other irregularities to Management

· 向管理层汇报投诉，工作情况或者其他任何异常行为

· Perform opening and closing duties as assigned (check list)

· 按照规定完成开始和结束营业的职责

· Assist the Bar Manager in conducting daily shift briefings to update and disseminate relevant information to bar employees

· 协助酒吧经理召开每个班次的班前例会，向酒吧员工更新和传达相关信息

· Ensure that all operating equipment, service and storage areas are maintained properly

· 确保所有操作设备，服务和存储区域的维护

· Help minimize waste, neglect, breakages and mishandling of supplies and equipments

· 帮助减少浪费，忽视，破损及物资和设备的不合理使用

· Carry out light cleaning and maintenance of the pantry area

· 完成照明设备的清洁工作和工作间的维护

· Monitor quality of beverage products in every single order

· 监督所有客人点的酒水产品的质量

· Attend all meetings and training as requested by Bar Management

· 根据酒吧经理的要求参加所有会议和培训

· Perform trainer tasks and conduct staff training as assigned by Bar Manager

· 按照酒吧经理的要求完成培训任务，给员工进行培训

· Help manage and follow up on employees’ performance appraisals

· 帮助管理员工的绩效评估

· Check on employees’ discipline, grooming standards and punctuality; provide coaching

· 检查员工纪律，仪容仪表和考勤；提供指导

· Assist in employees’ development, counselling and resolving staff conflict

· 帮助员工发展，协调并解决员工冲突

· Maintain complete knowledge of all F&B services, outlets, hotel services/features

· 熟知所有餐饮部的服务知识，各餐厅，酒店的服务/产品特点

· Handle cash following established and proper Accounting procedures

· 根据既定的正确的财务程序管理现金

· Assist other Food & Beverage Outlets in their operations within peak times when needed

· 必要时在高峰期协助其他餐厅的工作

PERSONAL ATTRIBUTES 个人品质

· Excellent reading, writing and oral proficiency in English

· 优秀的英语听，说，读，写能力

· Experienced in all aspects of bar service

· 有酒吧服务的各方面经验

· Must be well-presented and professionally groomed at all times

· 始终保持良好的和专业的个人形象

· Excellent leader and trainer with strong interpersonal skills to deal with diverse staff

· 优秀的领导者和培训者，良好的人际沟通能力，能够和不同的员工相处

· Ability to motivate employees to work as a team effectively and productively

· 激励员工，使员工作为一个团队有效和高效工作的能力

QUALIFICATIONS 任职资格

· Post Secondary school education or Hotel Management School graduate

· 高等教育或酒店管理专业毕业

EXPERIENCE 工作经验

· Minimum 2 - 3 years hotel experience with at least 1 year in similar role in luxury hotel

· 至少2-3酒店工作经验，至少一年奢华酒店相同岗位工作经验

· 1 year food and beverage experience

· 一年餐饮工作经验

· Previous public contact and/or cashiering experience

· 之前有公共关系和/或收银工作经验

All great journeys begin somewhere, and ours began in Singapore some 130 years ago with the opening of the first Raffles Hotel. Today, Raffles has evolved into an international brand, with the Raffles name spans across the globe from exotic destinations to vibrant cities. Raffles Hainan, located in the “Hawaii of Asia” – Hainan, is grand opened in November of 2013 and enjoyed a superior beachfront location while offering guests direct access to the adjacent championship golf course. The resort’s 299 guestrooms and 32 luxurious villas are among the most spacious and all offer commanding sea views. The resort will feature 6 exciting food and beverage concepts, a 1,400 sqm Raffles Spa, a grand ballroom and flexible meeting spaces for special events.At Raffles, we believe that true luxury is not just about physical luxury, it is about how our guests feel. We call this ‘emotional luxury’. We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global hospitality brand. 所有绝美的旅程都会在某一个地方开始，而我们的开端源于130多年前的新加坡，伴随着第一家莱佛士酒店的开幕。时值今日，莱佛士足迹遍布全球知名城市，成为广为认可的国际酒店品牌。海南莱佛士酒店位于著有“亚洲夏威夷”之称的海南，于2013年11月盛大开业，坐拥纯美海岸线，毗邻世界级高尔夫球场。299间全海景客房及32间奢华别墅，为宾客提供超大海景视野，宾客在享受精致的同时，俯瞰水清沙白。酒店拥有六间不同风格的餐厅，1400平方米莱佛士水疗设施，大型宴会厅及面积各异的多功能厅，满足各种会议需要。在莱佛士，我们相信真正的奢华，不仅仅来自于物质奢华，而是源自宾客感受，我们称之为“触动心灵的奢华”。我们为具有天赋、专心致力于酒店行业、自我鞭策，并热忱追随全球领导地位酒店品牌的同事们，提供绝佳的职业发展与成长机会。 Our Brand Promise 我们的品牌承诺 A Raffles hotel is an oasis for the well travelled. Delivering emotional luxury to everyone who visits us. 莱佛士是品质旅行者的心灵栖所，为每一位到访的宾客传递触动心灵的奢华。 The Raffles Way 莱佛士待客之道 Welcoming – Be hospitable and proud to bring guests into your hotel, making them feel at home.热情 – 款待周到，亲切好客，让人乐意下榻酒店，营造宾至如归的感受。Thoughtful – Understand, anticipate and care about what our guests need, where nothing is too much effort.体贴入微，关怀备至，设想周到；不辞劳苦，只为做得更好。Charming – Be warm, genuine, individual and interesting; making everyone feel at ease.迷人 – 永保真诚、独特、风趣，让人毫无压力、倍感自在。Graceful – Be polite, elegant and discreet; never in the way, always there when needed.优雅 – 彬彬有礼，保持气度；总能在必要之时献上贴心服务，又不会给宾客形成干扰。Generous – Be generous with your time when engaging with our guests.慷慨 – 不吝啬与客人沟通的每一分钟时间。Grooming – Be well presented.仪容仪表 – 保持整洁得体的形象。 Our Values 我们的价值观Guest Passion - 热忱待客Sustainable Performance - 持续绩效Spirit of Conquest - 进取精神 Innovation - 创新Respect - 尊重Trust - 信任For more information, welcome to visit our website: https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en更多信息，欢迎浏览我们的官方网站：https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en