-招募宴会厅领班
KEY ROLES & RESPONSIBILITIES 关键角色和职责
1.Supervise maintenance of service standards during banquet service operations
在宴会服务过程中监督服务标准
2.Assist in developing duty roster and station plan
协助制定排班和平面图
3.Check on employees’ discipline, grooming standards and punctuality
检查员工纪律,仪容仪表和考勤
4.Check on guests’ satisfaction and proper handling of feedback and follow-up
调查客人满意度,处理客人投诉并跟进
5.Assist Banquet Manager in staff’s development, counselling and resolving staff conflict
协助宴会厅经理帮助员工的发展,协调并解决员工冲突
6.Weekly entry of Banquet staff overtime and allowances
每周宴会员工的加班小时和补贴
7. Keeping track of banquet service’s operating cutleries and crockery to ensure par level for smooth operations
宴会厅餐具的盘点,确保正常的运作
8.Requisition of items which need to be replenished due to breakages or replacement
由于破损或需要更换的的项目的补充
9.Responsible for raising stewarding/dry store requisition form
负责管事部和干货物品的领料单
10.Monthly stock takes of both the stewarding equipment and dry store par, with reference to checklists issued by the stewarding department and cost control respectively
每月参考管事部和成本控制的清单检查管事部设备和干货仓库标准库存
11.Maintain all operating equipment in banquet service and raise Engineering work order and co-ordinate damaged items for repair
维护所有与宴会服务相关的操作社会,下工程维修单并跟进损坏设备的维修
12.Ensure that all service and storage areas are kept safe and clean
确保所有服务和存储区域保持安全和整洁
13.Attend all meetings and training as requested by Banquets Manager
参加宴会厅经理要求的所有会议和培训
14.Ensure execution of service standards during operations and give training and guidance
确保服务标准的执行并给予培训和知道
15.Account and handle cash according to established and proper Accounting procedures
根据规定的财务程序合理使用现金
16.Assist Food & Beverage Outlets in their operations within peak times when needed
当需要时在高峰期协助其他餐厅的运作
17.Assist outlet managers and carry out requests made by the management
协助餐厅经理完成管理层安排的工作
PERSONAL ATTRIBUTES 个人品质
1.Excellent reading, writing and oral proficiency in the English language
优秀的英语听,说,读,写能力
2.Good communication and customer contact skills
良好的共同能力和客户关系技巧
3.Must be well-presented and professionally groomed at all times
始终保持良好并专业的个人形象
4.Knowledge of Excel, MS Word, Publisher, PowerPoint & Micros
熟练运用计算机操作软件
5. Team player with strong interpersonal skills and attention to detail
具有的团队合作精神,良好的人际交往能力,注重细节
QUALIFICATIONS 任职资格
Hotel Restaurant Management graduate
酒店管理专业毕业
EXPERIENCE 工作经历
Minimum one year experience in all aspects of banquet service
一年以上宴会服务经验
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