• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 领导好

Asst. Raffles Service Manager
宾客服务中心副经理

Service Center Manager is responsible and accountable for achieving and maintaining the highest standards of guest service and satisfaction. Responsible for daily operations of the Service Center.
负责保持高标准的对客服务，从而赢得客人最大的满意，同时通过有效的日常管理，确保服务中心在预算的范围内得以高效运作。
To supervise and delegate duties to all service center staff within the section and to prepare their work schedules as required.
负责服务中心所有员工的监管管理，并根据要求制定工作日程。
Supervises and guides Service Center Supervisor to ensure that hotel’s policies and procedure are adhered to.
监督指导服务中心主管的工作，以保证所有酒店的规章制度能正常进行。
Having a positive attitude towards work, be self-disciplined and self-motivated, set a good working example for all sub-ordinates.
要有积极和明确的工作态度，自律并自觉地为下属树立一个好的工作榜样。
Obtain briefing from Front Office Manager on problems and situations requiring further attention.
从前厅部经理处获取需要注意的问题和事情。
Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section.
关心内部所有员工的纪律和表现并努力帮助员工提高工作技巧。
Ensure that all daily reports printed are filed accordingly in the respective files.
保证每日报表的打印并根据要求分别存档。
Make sure wake-up calls, reservations and all telephone calls are all recorded and followed up accordingly.
确保准确的记录下所有的叫醒，预定及电话的转接并根据要求跟办所有事情。
Contribute to overall operational efficiency by performing relevant duties as assigned.
履行所有的工作职责，以保证工作的高效、全面。
Use your supervision skills effectively to encourage and motivate staff.
运用管理技巧有效的激励所有员工。
Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
为客人提供始终如一的人性化服务，确保无论何时最大限度地令客人满意，及随时给予客人诚恳的关注。
Establish good public relations with all guests.
与所有的客人建立良好公共关系。
Provide guests with the most accurate and up-to-date information at all times.
无论何时都能为客人提供准确地，最新的信息。
Ensure efficient provision of telephone services by overseeing efficient arrangement of the calls, as well as staff’s courtesy in handling telephone calls.
监督员工是否高效地为客人转接电话，并随时检查员工的电话礼仪，以确保为客人提供高效的服务。
Ensure efficient provision of message relay service by supervising message taking activities and paging services for guests.
检查客人留言的递送和记录情况以确保为客人提供准确，高效的留言服务.
Ensure efficient provision of reservation service by supervising reservation taking activities for guests.
为客人提供高效的预定服务并对客人的预定做以积极的回应。
Ensure efficient provision of an accurate record of telephone calls by supervising that all guest requests are followed up accordingly.
保证所有客人的要求被高效准确地记录并执行，对客人所提出的所有要求进行相应的跟办。
Ensure proper administration of the department by organizing and administering internal procedures and duty rosters, co-ordination activities of shifts.
确保部门人员的编制，执行内部的工作程序及排班，并有效的协调好班次。
Thorough knowledge of detailed procedures in operating the service center efficiently.
熟悉服务中心的操作和详细的程序有高效的工作效率。

Raffles Hainan Clear Water Bay - 12 Kilometers Pristine Beach, overlooking the deep blue tropical waters, an oasis of calm and charm. Raffles Hainan Clear Water Bay - is an oasis by landscaped the 160 , 000sqm tropical gardens over looking the sparkling waters ofClear Water. The hotel has 281 elegant rooms and 32 private private villas, 5 distinctive restaurants and bars respectively serving Chinese, Asian and Western food, fashion, a blend of Chinese and Western. The hotel creates exceptional unique quality and luxury atmosphere, is a quality traveler's spiritual habitat, for every visiting guest to deliver a touch of luxury.酒店坐落于世界第三个“会唱歌的沙滩”清水湾，12公里纯美白沙延绵，是俯瞰中国南海的绝佳海滩位置之一。占地面积16万平方米，拥有11万平方米郁葱热带花园环绕，营造出静谧的自然环境，宛若将宾客包裹在一片宁静的绿洲中。酒店拥有281间格调高雅的客房和32栋私密精致的私人别墅，5间各具特色的餐厅与酒吧分别提供中餐，亚洲餐食和西餐，时尚入流，中西合璧。酒店营造出卓越不凡的独特品质及奢华的氛围，是品质旅行者的心灵栖所，为每一位到访的宾客传递触动心灵的奢华。