• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 领导好

·        
Provide supervision, training, direction
and leadership to Reservations Staff, including scheduling, performance
management and department planning
·        
对预订员提供监督,培训,方向和领导,包括业绩管理和部门计划.
·        
Ensure department standards and policies
are adhered to, making recommendations where necessary to reach overall
performance goals.
·        
确保依照部门的标准和政策,需要达到整体业绩目标.
·        
Assist in preparing daily, weekly and
monthly reports
·        
协调准备每日,每周及每月报表
·        
Understand Revenue Management
strategies, sell levels and sell directed rates and apply these methods to the
sale of available hotel inventory
·        
理解收益管理策略,销售水平和酒店可用房的定向
·        
Assist in the coordination of new rate
offers including rate building, determining operational flows, communicating
offers to the hotel community, and deficiency testing 
·        
协助新价格设置包括建立预订代码,确定操作流程并进行及时沟通.
·        
Coach agents in areas of up-selling,
cross-selling and ongoing skill set knowledge and call management in a professional,
helpful manner
·        
使用专业,友善的态度指导预订员在推销,交叉销售和正在进行的技能知识,电话管理等学习.
·        
Lead by example in fostering positive
employee relations and demonstrating core values
·        
以身作则,培训积极的员工关系和展示核心价值观.
·        
Ensure information provided to guests is
accurate and individualized.
·        
确保提供给客人准备和个性化的信息
·        
Monitor day-to-day operations to ensure
call volumes are managed in the most efficient manner possible, administrative
duties are completed and productivity is maximized.  
·        
监督日常运作,确保使用最有效的管理方式,管理职责去完成生产力最大化
·        
Adhere to the hotel’s Health and Safety
policies 
·        
服从酒店的健康卫生和安全政策
·        
Ensure smooth shift changes with proper
pass-on to the next shift
·        
确保正常的部门轮班制
·        
Develop and maintain training manual for
Reservations
·        
 为预订部制作培训手册
·        
Report any equipment failures/problems &
repair requests to Maintenance Department


















































·        
及时将需要维修的办公设备报告给维修部门

Raffles Hainan Clear Water Bay - 12 Kilometers Pristine Beach, overlooking the deep blue tropical waters, an oasis of calm and charm. Raffles Hainan Clear Water Bay - is an oasis by landscaped the 160 , 000sqm tropical gardens over looking the sparkling waters ofClear Water. The hotel has 281 elegant rooms and 32 private private villas, 5 distinctive restaurants and bars respectively serving Chinese, Asian and Western food, fashion, a blend of Chinese and Western. The hotel creates exceptional unique quality and luxury atmosphere, is a quality traveler's spiritual habitat, for every visiting guest to deliver a touch of luxury.酒店坐落于世界第三个“会唱歌的沙滩”清水湾，12公里纯美白沙延绵，是俯瞰中国南海的绝佳海滩位置之一。占地面积16万平方米，拥有11万平方米郁葱热带花园环绕，营造出静谧的自然环境，宛若将宾客包裹在一片宁静的绿洲中。酒店拥有281间格调高雅的客房和32栋私密精致的私人别墅，5间各具特色的餐厅与酒吧分别提供中餐，亚洲餐食和西餐，时尚入流，中西合璧。酒店营造出卓越不凡的独特品质及奢华的氛围，是品质旅行者的心灵栖所，为每一位到访的宾客传递触动心灵的奢华。