招聘餐厅主管 Outlet Supervisor_海南清水湾莱佛士酒店招聘信息-最佳东方

· Supervise Dining operations to maintain service standard

· 监督和管理餐厅的运作，坚持服务标准

· Assist management by creating weekly duty rosters

· 协助每周的排班

· Handle guests complaints promptly and courteously and ensure follow-through

· 及时和礼貌地处理客人投诉并确保跟进

· Check on employees discipline, grooming standards and punctuality

· 检查员工的纪律，仪容仪表和考勤

· Check on guest satisfaction and proper handling of feedback and follow-up

· 调查客人满意度妥善处理投诉并跟进

· Assist Assistant Manager in conducting daily shift briefings to update and disseminate relevant information to Dining employees

· 协助副经理召开每个班次班前例会更新并向餐厅员工传达相关信息

· Assist in employee’s development, counselling and resolving of staff conflict

· 帮助员工发展，协调和解决员工冲突

· To report any complaints, incidents or any other irregularities to the Management

· 向管理层汇报所有投诉事件，工作情况或者其他违规行为

· Ensure proper maintenance of operating equipment as well as service and storage areas

· 确保操作设备，服务和存储区域的维修

· Help minimize waste, breakages and mishandling of supplies and equipment

· 帮助减少浪费，破损和物资与设备的不恰当使用

· Carry out light cleaning and maintenance of the pantry area

· 完成照明设备的清洁和工作间的维修

· Attend all meetings and training as requested by Management

· 根据经理的要求参加所有会议和培训

· Conduct training for all staff as assigned by Manager

· 按照经理的安排对所有员工进行培训

· Assist in managing employees’ performance appraisals and performance logs

· 协助评估员工的工作表现

· Handle cash following established and proper Accounting procedures

· 按照规定的财务程序管理现金

· Carry out any other duties as and when assigned by the Management of the Hotel

· 完成酒店管理层安排的其他工作

· Assist other Food & Beverage Outlets in their operations during peak hours if needed

· 必要时在高峰期内协助其他其他餐厅的工作

PERSONAL ATTRIBUTES 个人品质

· Excellent reading, writing and oral proficiency in English

· 优秀的英语听，说，读，写能力

· Experienced in all aspects of restaurants service

· 熟悉餐饮服务的各个方面

· Must be well-presented and professionally groomed at all times

· 始终保持良好和专业的个人形象

· Excellent leader and trainer with strong interpersonal skills and attention to detail

· 优秀的领导者和培训者，良好的人际交往能力，注重细节

· Ability to motivate employees to work as a team effectively and productively

· 激励员工使员工作为一个团队来有效和高效地工作的能力

· Must possess good communication skills for dealing with diverse staff

· 具备良好的沟通能力能够与各种员工相处

· Ability to coordinate and prioritize multiple tasks

协调和安排多项工作的能力

All great journeys begin somewhere, and ours began in Singapore some 130 years ago with the opening of the first Raffles Hotel. Today, Raffles has evolved into an international brand, with the Raffles name spans across the globe from exotic destinations to vibrant cities. Raffles Hainan, located in the “Hawaii of Asia” – Hainan, is grand opened in November of 2013 and enjoyed a superior beachfront location while offering guests direct access to the adjacent championship golf course. The resort’s 299 guestrooms and 32 luxurious villas are among the most spacious and all offer commanding sea views. The resort will feature 6 exciting food and beverage concepts, a 1,400 sqm Raffles Spa, a grand ballroom and flexible meeting spaces for special events.At Raffles, we believe that true luxury is not just about physical luxury, it is about how our guests feel. We call this ‘emotional luxury’. We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global hospitality brand. 所有绝美的旅程都会在某一个地方开始，而我们的开端源于130多年前的新加坡，伴随着第一家莱佛士酒店的开幕。时值今日，莱佛士足迹遍布全球知名城市，成为广为认可的国际酒店品牌。海南莱佛士酒店位于著有“亚洲夏威夷”之称的海南，于2013年11月盛大开业，坐拥纯美海岸线，毗邻世界级高尔夫球场。299间全海景客房及32间奢华别墅，为宾客提供超大海景视野，宾客在享受精致的同时，俯瞰水清沙白。酒店拥有六间不同风格的餐厅，1400平方米莱佛士水疗设施，大型宴会厅及面积各异的多功能厅，满足各种会议需要。在莱佛士，我们相信真正的奢华，不仅仅来自于物质奢华，而是源自宾客感受，我们称之为“触动心灵的奢华”。我们为具有天赋、专心致力于酒店行业、自我鞭策，并热忱追随全球领导地位酒店品牌的同事们，提供绝佳的职业发展与成长机会。 Our Brand Promise 我们的品牌承诺 A Raffles hotel is an oasis for the well travelled. Delivering emotional luxury to everyone who visits us. 莱佛士是品质旅行者的心灵栖所，为每一位到访的宾客传递触动心灵的奢华。 The Raffles Way 莱佛士待客之道 Welcoming – Be hospitable and proud to bring guests into your hotel, making them feel at home.热情 – 款待周到，亲切好客，让人乐意下榻酒店，营造宾至如归的感受。Thoughtful – Understand, anticipate and care about what our guests need, where nothing is too much effort.体贴入微，关怀备至，设想周到；不辞劳苦，只为做得更好。Charming – Be warm, genuine, individual and interesting; making everyone feel at ease.迷人 – 永保真诚、独特、风趣，让人毫无压力、倍感自在。Graceful – Be polite, elegant and discreet; never in the way, always there when needed.优雅 – 彬彬有礼，保持气度；总能在必要之时献上贴心服务，又不会给宾客形成干扰。Generous – Be generous with your time when engaging with our guests.慷慨 – 不吝啬与客人沟通的每一分钟时间。Grooming – Be well presented.仪容仪表 – 保持整洁得体的形象。 Our Values 我们的价值观Guest Passion - 热忱待客Sustainable Performance - 持续绩效Spirit of Conquest - 进取精神 Innovation - 创新Respect - 尊重Trust - 信任For more information, welcome to visit our website: https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en更多信息，欢迎浏览我们的官方网站：https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en