招聘管家部主管 Butler Supervisor _海南清水湾莱佛士酒店招聘信息-最佳东方

· Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition

监管下属工作，确保员工精神饱满、态度热忱且能熟识客人

· Communicate with Head Butler and or Villa Manager on all matters regarding guest services & hotel operations

向首席管家或别墅经理汇报酒店日常运作的所有工作

· Be responsible for a smooth operation at the club. Making guests feeling comfort, warmth and care throughout their stay.

负责龙阁的正常运作，确保所有入住客人在酒店始终感受到温馨舒适的关怀

· Provide supervision by proactive, interactive and reactive leadership allowing each member of the club team to completely satisfy our clients.

工作具有预见性，氛围默契，与同事保持交流，使龙阁的每一位员工都能为客人提供满意的服务

· Assist the team to achieve Club goals by consistently making improvement of the club operations.

改善龙阁的运作，协助同事，为实现龙阁的目标贡献力量

· Maximize the Club revenue and maintain all the expense to ensure it’s in the line with budget.

使龙阁的利润最大化，并确保按预算计划支出

· Create and maintain a friendly working environment both with the Club and other department.

使龙阁与其他部门之间形成友好的共事氛围

· Striving for continuous improvement in good presentations and cutting edge service styles, to be the forerunner in innovation of style and excellence. Build a leading service in Hainan hospitality.

不断努力改善培训和服务方式，具有创新精神，提供最优质服务,建设一支海南标志性服务团队.

· Support and direct departmental trainer and supervisors, ensuring consistent development and training are delivered to all team members based on individual needs.

支持部门培训师和主管的工作，从员工实际出发确保培训成果

· Maintain high disciplinary level in compliance to Raffles service standards.

员工培训应与莱佛士服务的高标准保持一致

· Ensure that Club team is knowledgeable of all Hotel products and services, and that they are recommended and offered to our guests and visitors.

确保龙阁的所有员工熟知酒店产品和服务，并能向住店和参观的客人推荐

· Ensure that Club team member understand, and practice the Club Service Standard.

确保龙阁的所有员工熟记且能熟练操作龙阁的服务标准

· Ensure that Club team member has a thorough knowledge of facilities and activities available in Sanya/Hainan and to maintain a file for reference.

确保龙阁的所有员工熟悉三亚乃至全海南的活动、设施，建立具参考价值的资料信息库

· Establish good rapport with restaurants and tour operations so that our guests receive personal service all over the city

与酒店外餐馆和旅游出行公司建立良好合作关系，确保我们的客人在全市范围内均能享受到独特的个性化服务

· Maintain a daily log of events and Guest Incident Action report to bring any problems to the attention of the Villa Manager/Head Butler if necessary

管理日常事件记录本，在必要的情况下须将客人事件簿上的问题汇报给首席贴身管家或别墅经理

· Ensure that all departments are fully acquainted with The Club service

确保其他所有部门均熟悉龙阁提供的服务

· Full understanding of the standards and procedures of the following departments: Front Office, Housekeeping, and F&B.

熟知前厅部、客房部和餐饮部的工作流程

· Efficient and effective inter-departmental communication to promote a climate of teamwork and motivation must be carried out via daily briefing, notice board, coaching and counseling.

交班会、通知栏和指导问询等部门内部的交流方式能营造高能实效的沟通氛围

· Co-work with the Club chef’s team and stewarding team to achieve an extremely high service standard to all club guests by a smooth internal communication and partnership.

与龙阁厨房和管事部通力合作，确保内部交流畅通友好，一起为龙阁客人提供高水准的服务

· Ensures full knowledge of guest comments card feed back, initiate action plans and acts accordingly in order to meet and exceed our guests’ expectations.

清楚客人在意见卡上反馈的信息从实际出发，设法使客人完全满意

· Build up strong relations with our guests to encourage their feedback and return and to provide effective support to our team.

与客人建立稳固联系，主动获得客人反馈，为本团队提供实际有效的帮助

· Handles and follows up comments, inquiries and guest complaints from Guest Incident Action and ensures they are dealt with until full guest satisfaction is reached and exceeded.

处理和跟进客人意见、问询和投诉，确保处理结果使客人完全满意

· Ensures grooming and appearance standards are maintained throughout the department displaying a professional image to our guests

确保本部门员工按照酒店规定着装，向客人展现专业形象

· Welcomes and greets our guests and visitors and bids fond farewell to promote a climate of warmth and care.

热烈欢送住店客人和参观客人，营造热情关怀的氛围

· Strengthen the name recognition to ensure all club guests will be treat as an individual.

熟记客人姓名，确保所有龙阁客人都能享受到独特的个性服务

· Encourages feedback and preference collection of our guests, updates and maintains guest history records enabling us to anticipate the needs of our guests.

主动收集客人的反馈和喜好信息，更新、管理客人历史信息,客史信息能使酒店预知客人需求

· Co-ordinates alternative guests accommodation whenever necessary and follow up until guests are fully satisfied.

需要时，协助换房并保持跟进直到客人完全满意

· Attends resume meeting, pre-come meeting.

参加班前会、次日抵店客人沟通会议

· Monitors the cleanliness and maintains the ambience of the Club House at all times. The focus is on keeping the Lounge immaculate and perfect to give a good impression to every guest that visits the Lounge.

时刻检查龙阁的卫生清洁度和布景。尤其是保持龙阁大堂整洁，给每位路径大堂的客人留下良好印象

· Monitor Weekly Duty Roster

监管每周值班表

· Update the Annual Leave Plan

时刻更新年假计划安排表

· Monitor daily Occupancy report

负责每日入住率报表

· Update monthly Club food &beverage cost report

制作龙阁餐饮每月成本报表

PERSONAL ATTRIBUTES个人特质

· Good organizational skills

良好的组织能力

· Good level of engagement with residents

良好的团队合作能力

· Ability to manage a multi-cultural workforce

具备管理多元文化背景员工的能力

· Excellent leadership & communication skills

杰出的领导才能和沟通技巧。

· Display high levels of integrity, dedication and support for continuous improvement

能不断提升自己、忠实、讲究奉献

· Flexible management style to meet the challenges of a changing work environment

管理灵活多变，能适应工作环境变化带来的挑战

· Good knowledge of the entire Front Office, Housekeeping and Food and Beverage Operations

熟知前厅部、客房部和餐饮的工作流程。

· Must be a self-starter, coach & mentor who can motivate the Team to perform their best

必须工作积极主动, 能激励和挖掘团队最大潜力。

· Knowledge of Opera Property Management System preferred

熟练运用Opera系统者优先。

All great journeys begin somewhere, and ours began in Singapore some 130 years ago with the opening of the first Raffles Hotel. Today, Raffles has evolved into an international brand, with the Raffles name spans across the globe from exotic destinations to vibrant cities. Raffles Hainan, located in the “Hawaii of Asia” – Hainan, is grand opened in November of 2013 and enjoyed a superior beachfront location while offering guests direct access to the adjacent championship golf course. The resort’s 299 guestrooms and 32 luxurious villas are among the most spacious and all offer commanding sea views. The resort will feature 6 exciting food and beverage concepts, a 1,400 sqm Raffles Spa, a grand ballroom and flexible meeting spaces for special events.At Raffles, we believe that true luxury is not just about physical luxury, it is about how our guests feel. We call this ‘emotional luxury’. We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global hospitality brand. 所有绝美的旅程都会在某一个地方开始，而我们的开端源于130多年前的新加坡，伴随着第一家莱佛士酒店的开幕。时值今日，莱佛士足迹遍布全球知名城市，成为广为认可的国际酒店品牌。海南莱佛士酒店位于著有“亚洲夏威夷”之称的海南，于2013年11月盛大开业，坐拥纯美海岸线，毗邻世界级高尔夫球场。299间全海景客房及32间奢华别墅，为宾客提供超大海景视野，宾客在享受精致的同时，俯瞰水清沙白。酒店拥有六间不同风格的餐厅，1400平方米莱佛士水疗设施，大型宴会厅及面积各异的多功能厅，满足各种会议需要。在莱佛士，我们相信真正的奢华，不仅仅来自于物质奢华，而是源自宾客感受，我们称之为“触动心灵的奢华”。我们为具有天赋、专心致力于酒店行业、自我鞭策，并热忱追随全球领导地位酒店品牌的同事们，提供绝佳的职业发展与成长机会。 Our Brand Promise 我们的品牌承诺 A Raffles hotel is an oasis for the well travelled. Delivering emotional luxury to everyone who visits us. 莱佛士是品质旅行者的心灵栖所，为每一位到访的宾客传递触动心灵的奢华。 The Raffles Way 莱佛士待客之道 Welcoming – Be hospitable and proud to bring guests into your hotel, making them feel at home.热情 – 款待周到，亲切好客，让人乐意下榻酒店，营造宾至如归的感受。Thoughtful – Understand, anticipate and care about what our guests need, where nothing is too much effort.体贴入微，关怀备至，设想周到；不辞劳苦，只为做得更好。Charming – Be warm, genuine, individual and interesting; making everyone feel at ease.迷人 – 永保真诚、独特、风趣，让人毫无压力、倍感自在。Graceful – Be polite, elegant and discreet; never in the way, always there when needed.优雅 – 彬彬有礼，保持气度；总能在必要之时献上贴心服务，又不会给宾客形成干扰。Generous – Be generous with your time when engaging with our guests.慷慨 – 不吝啬与客人沟通的每一分钟时间。Grooming – Be well presented.仪容仪表 – 保持整洁得体的形象。 Our Values 我们的价值观Guest Passion - 热忱待客Sustainable Performance - 持续绩效Spirit of Conquest - 进取精神 Innovation - 创新Respect - 尊重Trust - 信任For more information, welcome to visit our website: https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en更多信息，欢迎浏览我们的官方网站：https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en