• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 领导好

PURPOSE OFPOSITION职位目的
Responsible for the management of all aspects of the Front Office functions, accordance with hotel standards.  Directs implements and maintains a service and management philosophy that serves as a guide to respective staff. To provide supportive functional assistance to all departments; interact with guests and members of the community.
负责协助管理前厅部，根据酒店标准指导监督服务质量，以身作则为员工以之为服务标准的对象，对所有部门，客人和会员提供服务。
 
KEY ROLES & RESPONSIBILITIES重要职责和责任
·        Manage and supervise all tasks of his/her staff  o ensure guests receive prompt, cordial attention and personal recognition
·        监督管理所有的员工,以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现客人满意度。
·        Communicate with AFOM & FOM on all matters regarding guest services & hotel operations
·        与前厅部副经理和经理沟通对客服和酒店运营。
·        Provide functional assistance and direction to all departments
·        为所有部门提供基本的协助和指导。
·        Cooperate, coordinate and communicate with other hotel departments as required
·        根据需求与其他酒店部门尽心合作和沟通。
·        Ensure guests receive prompt attention and personal recognition throughout the hotel
·        确保客人在店期间得到及时的关注和充分的了解。
·        Arrange amenities and coordinate delivery time of amenities to VIP with Room Service, ensuring timely delivery.
为VIP客人安排房间礼品并于送餐部协调送达时间并确保及时送达
·        Respond to guest needs and resolve related problems
·        处理客人的需求和解决相关问题
·        Maintain awareness of undesirable persons on hotel premises and escort off property.  Contact Security when necessary.
能够及时意识到行为不良并不受欢迎的人员并将他们请出酒店，必要时联系保安部协助
·        Supervise and direct Rooms and Front Office personnel
·        监督和指导房务和前厅部的员工
·        Inspect front of house and back of house regularly for cleanliness and orderliness
·        定期检查一线各部门和二线各部门的清洁状况。
·        Monitor appropriate standards of conduct, uniform, hygiene, and appearance of staff
·        根据适当的行为准则监督员工的制服、卫生、和外观的员工
·        Provide input for Front Office meetings and conduct daily briefings
·        组织前厅部的每日例会
·        Promote inter-hotel sales and in-house facilities
·        促进店际销售及完善内部设施。
·        Check billing instructions and monitor guest credit
·        检查客人的消费再其信用额度内。
·        Analyze and approve discounts and rebates
·        分析和批准相应的折扣和冲减。
·        Analyze the rate variance report to ensure rooms revenue control
·        分析放价的差异报告,确保正确客房收入
·        Fully conversant with all hotel emergency procedures
·        熟悉酒店在紧急情况发生时的对应措施。
·        Ensure that front line staff complies with FIT marketing techniques and  upsell
·        确保一线员工遵从散客市场技巧并进行升级销售。
·        Is fully aware of the Credit Policy
·        充分了解信用政策
·        Take full responsibility of Front Office staff in absence of the FOM/AFOM
·        在前厅部经理和副经理不在的情况下，负责整个前厅部。
·        Perform related duties and special projects assigned by FOM/AFOM
·        执行有关联的职责并完成前厅部经理分派的任务。
 
PERSONAL ATTRIBUTES个人特质
·        Good organizational skills
·        良好的组织能力
·        Good level of engagement with residents
·        良好的团队合作能力
·        Ability to manage a multi-cultural workforce
·        适应管理一个多元化工作的能力
·        Excellent leadership & communication skills
·        优秀的领导和沟通能力。
·        Display high levels of integrity, dedication and support for continuous improvement
·         不断提高和展现出高度诚信，奉献精神。
·        Flexible management style to meet the challenges of a changing work environment
·        灵活的管理风格,以满足不断变化的工作环境的挑战
·        Good knowledge of the entire Front Office Operations
·        拥有良好的前厅部运营能力。
·        Must be a self-starter, coach & mentor who can motivate the Team to perform their best
·        必须工作积极主动,教授和领导激励团队，是团队拥有最好的执行力。
·        Knowledge of Opera Property Management System preferred
·        熟悉运用Opera系统。
 
QUALIFICATIONS学历要求
·        Degree from School for Tourism & Hotel Management
·        酒店管理专业毕业
 
EXPERIENCE经验要求
·        Minimum 3 - 5 years’ relevant experience with at least 2 year at a supervisory level
·        至少3-5年的行业经验和2年的主管经验。

Raffles Hainan Clear Water Bay - 12 Kilometers Pristine Beach, overlooking the deep blue tropical waters, an oasis of calm and charm. Raffles Hainan Clear Water Bay - is an oasis by landscaped the 160 , 000sqm tropical gardens over looking the sparkling waters ofClear Water. The hotel has 281 elegant rooms and 32 private private villas, 5 distinctive restaurants and bars respectively serving Chinese, Asian and Western food, fashion, a blend of Chinese and Western. The hotel creates exceptional unique quality and luxury atmosphere, is a quality traveler's spiritual habitat, for every visiting guest to deliver a touch of luxury.酒店坐落于世界第三个“会唱歌的沙滩”清水湾，12公里纯美白沙延绵，是俯瞰中国南海的绝佳海滩位置之一。占地面积16万平方米，拥有11万平方米郁葱热带花园环绕，营造出静谧的自然环境，宛若将宾客包裹在一片宁静的绿洲中。酒店拥有281间格调高雅的客房和32栋私密精致的私人别墅，5间各具特色的餐厅与酒吧分别提供中餐，亚洲餐食和西餐，时尚入流，中西合璧。酒店营造出卓越不凡的独特品质及奢华的氛围，是品质旅行者的心灵栖所，为每一位到访的宾客传递触动心灵的奢华。