• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 领导好

·        
Manage and supervise all tasks of
his/her staff
·        
监督管理所有的员工。
·        
Communicate with Chief Concierge on all matters
re guest services & department  operations
·        
与首席礼宾司沟通对客服和部门运营。
·        
Provide functional assistance to all
departments
·        
为所有部门提供基本的 协助。
·        
Responsible for sorting and distributing
guests Emails and returning Emails
to the sender for forwarding Email。
·        
及时回复客人的邮件并采取行动。
·        
Be thoroughly aware of arrivals and
departures of each day especially VIP’s and Groups
·        
能够非常了解每天到达和离开的客人，特别是VIP和团队的客人。
·        
Ensure guests receive prompt attention
and personal recognition throughout the hotel
·        
确保客人在店期间得到及时的关注和充分的了解。
·        
Respond to guest needs and resolve
related problems
·        
处理客人的需求和解决相关问题
·        
Supervise and direct concierge personnel
·        
监督和指导礼宾部的员工
·        
Maintains the hotel information
directory (function board) and ensures that the information is current and
accurate at all times
·        
随时维护酒店信息目录（功能版）并确保信息是当前的和准确的。
·        
Recommends first and foremost the
hotel’s own Food and Beverage outlets before outside restaurants, with
full knowledge of the outlets (e.g. cuisine, operating times, etc.)
·        
首先运用自己了解的餐饮知识（烹饪方法及操作时间），尽量推荐自己酒店的餐饮服务。
·        
Provides information pertaining to all
hotel services, local places of interests, restaurants, doctors, sightseeing tours
and any other information likely to be of the interest to guests
·        
提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息。
·        
Monitor appropriate standards of
conduct, uniform, hygiene, and appearance of concierge staff
·        
根据适当的行为准则监督员工的制服、卫生、和员工的仪容。
·        
Be
responsible for Bellmen training (including identifying
training needs)
·        
负责礼宾员的培训（包括确认培训的需要）
·        
Ensure that
all staff are fully informed and knowledgeable on hotel facilities 
·        
确保所有员工充分了解酒店内设施设备的信息和知识。
·        
Ensuring that
all equipment is in proper condition and recorded properly
·        
确保所有的设备能够正常运作并做下记录。
·        
Must be fully
conversant with emergency evacuation and fire procedures and ensure all
uniformed staff are aware of these procedures
·        
必须完全熟悉紧急疏散和消防程序，并确保所有在职的员工了解这些程序。
·        
Ensure the concierge counter is clean and in order at all times 
·        
确保礼宾柜台在任何时刻都是整洁有序的。
PERSONAL
ATTRIBUTES个人特质
·        
Good organizational skills
·        
良好的组织能力
·        
Good level of engagement with residents
·        
良好的团队合作能力
·        
Ability to manage a multi-cultural
workforce
·        
适应管理一个多元化工作的能力
·        
Must be a self-starter, coach &
mentor who can motivate the Team to perform their best
·        
必须工作积极主动,教授和领导激励团队，是团队拥有最好的执行力。
·        
Knowledge
of Opera Property Management System preferred
·        
熟悉运用Opera系统。
QUALIFICATIONS学历要求
·        
Degree from School for Tourism &
Hotel Management 
·        
酒店管理专业毕业
EXPERIENCE经验要求
·        
Minimum 1 – 2
years’ relevant experience 












































































































·        
至少1-2年的行业经验

Raffles Hainan Clear Water Bay - 12 Kilometers Pristine Beach, overlooking the deep blue tropical waters, an oasis of calm and charm. Raffles Hainan Clear Water Bay - is an oasis by landscaped the 160 , 000sqm tropical gardens over looking the sparkling waters ofClear Water. The hotel has 287 elegant rooms and 32 private private villas, 5 distinctive restaurants and bars respectively serving Chinese, Asian and Western food, fashion, a blend of Chinese and Western. The hotel creates exceptional unique quality and luxury atmosphere, is a quality traveler's spiritual habitat, for every visiting guest to deliver a touch of luxury.酒店坐落于世界第三个“会唱歌的沙滩”清水湾，12公里纯美白沙延绵，是俯瞰中国南海的绝佳海滩位置之一。占地面积16万平方米，拥有11万平方米郁葱热带花园环绕，营造出静谧的自然环境，宛若将宾客包裹在一片宁静的绿洲中。酒店拥有287间格调高雅的客房和32栋私密精致的私人别墅，5间各具特色的餐厅与酒吧分别提供中餐，亚洲餐食和西餐，时尚入流，中西合璧。酒店营造出卓越不凡的独特品质及奢华的氛围，是品质旅行者的心灵栖所，为每一位到访的宾客传递触动心灵的奢华。