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PURPOSE OFPOSITION
职位目标
To answer and respond effectively to all enquiries onHotel reservations in a knowledgeable, courteous and prompt manner.
能够用知识渊博,礼貌和快捷的方式去回答和应对预订部所有问询.
KEY ROLES & RESPONSIBILITIES
关键角色和职责
· Respond to enquiries about hotel productsand services by telephone, fax, email etc.
· 用电话,传真及邮件等回答所有关于酒店产品,服务的问询
· Determine guest needs and quote theappropriate room and rate as per requirements
· 根据需求给客人报适合的房间和价格
· Accurate input of booking informationinto the OPERA Reservation System
· 正确把预订信息输入预订系统(OPERA)
· Arrange accommodation, visas andactivities for leisure, corporate & wholesaler’s guests
· 为休闲客人,公司及旅行商的客人安排住宿,签证及活动.
· Has an understanding of Groups –including cut-off dates, blocking and booking policies
· 对团队的CUT-OFF 日期,预订政策要了解
· Sell the Raffles Group products andservices using up-selling techniques
· 用追加销售的方式销售酒店产品和服务
· Understand Revenue managementstrategies, sell levels and sell directed rates and apply these methods as peravailable hotelInventory
· 理解收益管理策略,销售水平和酒店可用房的定向
· Has full knowledge of hotel facilitiesand services to promote its products and services
· 完全了解酒店设施和服务以便销售给客人
· Process amendments to reservationssuch as extensions, early departures, etc.
· 更改预订信息,如延住,早退等
· Record special billing arrangementsfor groups and conventions
· 记录团队特殊帐户信息
· Coordinate and communicate with allother departments to ensure a smooth operation
· 与其他部门有良好的沟通以保证好的运作
· Maintain knowledge of special rates/offers/ promotions
· 知道特殊价格,促销等知识
· Type a variety of documents such asletters, memos and minutes
· 记录多种文件
· File and organize a variety ofdocuments and maintain stationery and office supplies
· 部门文件存档
· Prepare monthly staff attendancereport for Payroll Clerk
· 准备部门考勤表
· Perform duties and responsibilities ina confidential manner when applicable
· 适当时候机密的执行职责和责任
· Adhere to the hotel’s occupational,health and safety policies
· 服从酒店的健康卫生和安全政策
· Log security incidents and accidentsin accordance with hotel requirements
· 按照酒店要求,日志安全事件和事故
· Report any equipment failures/problems& repair requests to Maintenance Department
· 及时将需要维修的办公设备报告给维修部门
· To participate in anytraining/development programs as recommended by supervisor
· 参加上级安排的培训
PERSONALATTRIBUTES
职位要求
· Written and verbal communicationskills in English
· 良好的英语书面及口语能力
· Able to develop rapport with colleaguesand management staff
· 能与同事及相关部门员工保持良好的关系
· Ability to work cohesively withco-workers as part of a team
· 与同事精诚团结,作为团队的一部分
· Ability to focus attention on guestneeds, remaining calm and courteous at all times
· 能始终保持冷静与礼貌的关注客人需求
· Ability to promote positive relationswith all hotel guests and patrons
· 与酒店所有的客人促进积极关系的能力
· Able to exercise good judgment withdifficult guests
· 能很好的与客人沟通
· Understanding and ability to work in amulti-cultural environment
· 理解和能在一个多元文化的环境中工作
QUALIFICATIONS
任职资格
● Diplomafrom School for Tourism & Hotel Management
● 旅游学校酒店管理毕业
EXPERIENCE
经验
● Previous experience in Reservation Management is an asset. Minimum of 1years
● 至少1年预订工作经验
国际联号工作经历：优先语言能力：英语-熟练计算机能力：良好年龄要求：18-28岁 
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立即沟通
酒店业--国际高端酒店/5星级
500-999人
外商独资．外企办事处
Raffles Hainan Clear Water Bay - 12 Kilometers Pristine Beach, overlooking the deep blue tropical waters, an oasis of calm and charm. Raffles Hainan Clear Water Bay - is an oasis by landscaped the 160 , 000sqm tropical gardens over looking the sparkling waters ofClear Water. The hotel has 281 elegant rooms and 32 private private villas, 5 distinctive restaurants and bars respectively serving Chinese, Asian and Western food, fashion, a blend of Chinese and Western. The hotel creates exceptional unique quality and luxury atmosphere, is a quality traveler's spiritual habitat, for every visiting guest to deliver a touch of luxury.酒店坐落于世界第三个“会唱歌的沙滩”清水湾，12公里纯美白沙延绵，是俯瞰中国南海的绝佳海滩位置之一。占地面积16万平方米，拥有11万平方米郁葱热带花园环绕，营造出静谧的自然环境，宛若将宾客包裹在一片宁静的绿洲中。酒店拥有281间格调高雅的客房和32栋私密精致的私人别墅，5间各具特色的餐厅与酒吧分别提供中餐，亚洲餐食和西餐，时尚入流，中西合璧。酒店营造出卓越不凡的独特品质及奢华的氛围，是品质旅行者的心灵栖所，为每一位到访的宾客传递触动心灵的奢华。
