PURPOSE OFPOSITION
职位目的
Responsiblefor the overall operations and Guest satisfaction of the spa fitness areas,ensuring the highest level of professionalism in service to all Guests/Membersthrough maximum efficiency, safety, and uncompromisingattention to detail and Guest care.
负责水疗健身房整体的运作及客户满意度,通过提供高效、安全和出色的、无微不至的服务方式,确保我们给客人/会员提供最高级别的专业服务。
KEY ROLES& RESPONSIBILITIES
主要职责及责任
l Maintain thorough knowledgeof all spa-fitness services, protocols and procedures.
完全理解并运用水疗健身房的服务,礼仪和程序
l Maintain cleanliness of alltypes of equipment, common areas, and service areas.
保持所有健身器材,公共区域和客用区域的卫生清洁工作
l Bus and stock all servicearea items including towels, water, ice, beverages, magazines, newspapers, clean headsets.
清洁并存放好所有服务区域物品包括毛巾、水、冰块、饮料、杂志、报纸、清洁耳 机
l Maintain smooth operationof all equipment through periodic service checks, lubing and reporting workorders promptly.
保持所有设备正常有序的使用,定期检查并相对应的填写维修单
l Maintain thorough knowledgeof all strength and cardio equipment and their programs as well as the properuse, alignment, safety and contraindications.
了解所有的力量练习设备和有氧设备及它们的使用方法,安全规定和禁忌。
l Maintain current CPR, FirstAid certifications.
拥有当前有效的心脏复苏术以及急救证书
l Maintain professionalcertifications while continually pursuing a greater degree of knowledge andexpertise through self-study, in-services offered, program development andother continuing education efforts.
拥有专业资格证书,并通过自学、对客服务、项目发展和其它努力不断提高自己专 业技能的方式,丰富自己的专业知识。
l Administer health history,questionnaires, fitness-wellness evaluations as set forth by ProgramsAdministrator.
根据管理程序要求,管理健身记录,问卷调查,健身评估等事宜
l Lead fitness exercisesessions, personal training sessions, group training experiences, in –serviceeducation sessions.
负责健身项目课程、私人教练课程、团队培训体验及顾客服务课程
l Appointment setting andscheduling of personal appointments as well as appointments for Team Members.
能够完成预订并安排个人预约和团队成员预约
l Safeguard all Clients,Guests, Members, Colleagues and Team Members throughout each experience, whileupholding the philosophy of the spa fitness center.
每次健身体验都要确保所有客户、客人、会员、同事和团队成员的安全,同时也要 坚持贯彻水疗健身中心的理念
ADMINISTRATIVE DUTIES
管理职责
l Maintain accurate recordsof all personal training clients, classes taught, coaching sessions and otherprofessional services provided.
所有的私人培训课程,授课,教练指导课程和其它所提供专业服务需要精确记录存档
l Maintain current trackingrecords of all clients, with a special emphasis on proper procedure andprotocol.
保存当前所有客户的跟踪记录,了解客人在服务上的特殊爱好和习惯
l Timely written reports ofall incidents, work orders, safety and first aid occurrences.
及时填写所有的事故报告、维修单、安全和急救事故
l Attend weekly/monthlyfacility team and departmental communications meetings.
积极参加每周/每月的部门沟通会议
l Adhere to Standard OperatingProcedures Manual.
遵循酒店营运程序标准工作手册的要求
HEALTH AND SAFETY
健康和安全
l Follow all safetyprocedures and ensure that Colleagues follow all safety procedures andpractices.
遵照所有安全程序并确保所有员工遵守所有的安全程序和实践
l Adhere to facilityoperations departmental emergency procedures/safety manual.
坚持执行部门运作的紧急处理程序/安全手册
COLLEAGUE RELATIONS
员工关系
l Ensure spa-fitnessdepartment maintains a positive relationship with all departments in the spaand hotel.
确保所有水疗健身房与水疗各个部门和酒店都保持积极的关系
l Ensure Colleagues have acomplete understanding of and adhere to the spa-fitness center’s policyrelating to safety.
确保员工完全理解并坚持执行水疗健身房涉及安全的工作程序
l Ensure that Colleagues arewell versed in all spa-fitness center operations (cross-trained).
确保所有员工精通水疗健身房的运作(交叉培训)
l Ensure all Colleaguesadhere to spa-fitness standards as stated in the employee handbook.
确保所有员工遵循员工手册上有关水疗健身房的标准
GUEST SERVICE
对客服务
l Ensure the spa-fitnessfacility is in peak condition at all times (operations and cleanliness).
确保水疗健身房的设施设备处于时刻准备的状态(运作和清洁)
l Ensure Guest/Membersatisfaction at all times by ensuring that safety and service is always the spafitness center’s first priority.
确保客人/会员时刻满意,安全和服务是水疗健身房的第一优先原则
OTHER DUTIES
其它职责
l Carry out any other dutiesand responsibilities as assigned.
完成指派的其它工作任务
PERSONALATTRIBUTES
个人特质
l Personal trainercertification through a nationally recognized certifying agency/organization(NSCA, ACSM, ACE, AFAA, ISSA).
全国认证的由专业组织颁发的私人健身教练证书(NSCA, ACSM, ACE, AFAA, ISSA等)
l Minimum of 1 yearexperience in fitness-wellness fields.
具备1年以上在健身领域的工作经验
l Experience instructing andleading exercise in an adult fitness setting, using proper form and spottingtechniques.
具备使用成人健身器材、正确使用表格、检查健身器材的工作经验
l Experience in administeringPAR-Q (or equivalent), health risk and history, fitness assessments and guestconsultation.
具备管理问卷(或同等资料)、健身风险和记录、健身评估和客人咨询的工作经验
l Multi-talented individualwith experience in group class instruction of: movement arts, Pilates,mat sciences, cardio-boxing, flexibility, agility, Tai Chi, meditation,nutrition, lifestyle coaching, etc.
具备多种健身技能可以指导团队授课:自由伸展运作、普拉提、运动垫、有氧拳击、太极、冥想、营养学、生活方式等等
l Interest and ability torelate to people with diverse backgrounds.
喜欢并能够与不同文化背景的顾客沟通交流
l Be willing and able to worka variety of shifts, days, times as needed.
愿意并能够承受工作所需要的不同班次、上班时间等
l Interest and experience ina lifestyle wellness philosophy that incorporates the balanced basics of food,water, rest and activity.
对健康的生活方式感兴趣并对养生有一定的经验知识:理解食物、水
休息和运动这几大基本要素的平衡。
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