• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 领导好

-工资可面议
PURPOSE OF POSITION职位目的
He leads his section and organizes all aspects of the hotel butler service to the highest professional standards and in accordance with the Standard Operating Procedures.  He is directly responsible for a smooth operation in coordinating with the other departments concerned e.g. the Housekeeping, the Front Desk, the Concierge, the Laundry, the Food & Beverage, Sports Center and Flower Shop.  Respect the privacy of individual as well as the formalities, the culture and sense of place.
 
别墅经理按照酒店标准操作流程和贴身管家的专业标准管理组织别墅事务。别墅经理直接负责与管家部、前厅部、礼宾部、洗衣房、餐饮部、健身中心和花房等酒店其他部门的合作。尊重个人隐私、礼仪、文化及本土意识。
 
KEY ROLES & RESPONSIBILITIES重要职责和责任
· Manage and supervise all tasks of his/her staff of ensure guests receive prompt, cordial attention and personal recognition
监管下属工作，确保员工精神饱满、态度热忱且能熟识客人
· Communicate with Director of Rooms on all matters regarding guest services & hotel operations
向房务总监汇报酒店日常运作的所有工作
· Ensures proper butler service procedures as commonly accepted in luxury properties
确保向客人提供与其他同等奢华酒店一致的贴身管家服务
· Ensures that the Butler Service and Club House department, both in determination and daily planning and places emphasis on total guest care and satisfaction while focusing an efficient and profit related management of Raffles Hainan Hotel
监管贴身管家和别墅会所安排日常事物，将工作重心放在服务客人和客人满意度上的同时按照海南莱佛士酒店管理要求提升工作效率和酒店利润
· Acts promptly on issues and concerns in his field of jurisdiction
及时处理本职权范围内的工作
· Abides to the daily tasks list and ensures their timely implementation
跟踪每日任务表，督促每项任务按时完成
· Formulates，plans and adapts measures to have sufficient stock of Min-Fridge items.
规划并采取措施保证迷你冰箱食物充沛,使其合理化运营
· Formulates，plans and adapts measures to curb pilferage.
规划并采取适当措施防止盗窃
· Suggests and recommends on a continuous basis procedural improvements aimed to improve efficiency and service.
提出能够提高工作效率和服务水平的建议或意见，不断提升基本流程
· Maintains an excellent reputation in the eyes of the guests and the staff.
工作表现能得到顾客和员工认可
 
 
· Keeps friendly atmosphere with his colleagues.
与同事建立良好的沟通氛围
· Maintains the Minimum Operating Standards and the Raffles Hainan Standards.
Provide functional assistance and direction to all departments
执行运行成本最低标准和海南莱佛士酒店标准，向酒店所有部门提供实际有效的协助和指导
· Cooperate, coordinate and communicate with other hotel departments as required
根据需求与酒店其他部门通力合作,有效沟通并做出及时调整
· Ensure guests receive prompt attention and personal recognition throughout the hotel
确保所有客人在入住期间始终备受关注
· Arrange amenities and coordinate delivery time of amenities to VIP with Room Service, ensuring timely delivery.
为VIP客人房间安排礼品并与送餐部协调确保礼品及时送达
· Respond to guest needs and resolve related problems
处理客人需求和相关问题
· Maintain awareness of undesirable persons on hotel premises and escort off property.  Contact Security when necessary.
保持警惕、分辨可疑人员并将其请出酒店，必要时联系安保部
· Supervise and direct Villa and Club House personnel
管理别墅全体职员
· Inspect front of house and back of house regularly for cleanliness and orderliness
定期检查一、二线各部门卫生，确保整洁
· Monitor appropriate standards of conduct, uniform, hygiene, and appearance of staff
根据行为准则监督员工的举止、制服、个人卫生和仪容仪表
· Provide input for Rooms meetings and conduct daily briefings
组织房务部会议和本部日常交班例会
· Promote inter-hotel sales and in-house facilities
促销酒店内产品和店内设施服务
· Check billing instructions and monitor guest credit
审查客人的记账指令，掌握客人消费信用额度
· Analyze and approve discounts and rebates
分析和批准相应的店内折扣和减免
· Analyze the rate variance report to ensure rooms revenue control
分析价格变动报表,掌控客房收益
· Fully conversant with all hotel emergency procedures
熟练应对酒店中的突发情况
· Ensure that Villa’s staff complies with FIT marketing techniques and maximizes sales
确保别墅员工掌握散客销售技巧并实现销售利润最大化
 
 
PERSONAL ATTRIBUTES个人特质
· Good organizational skills
良好的组织能力
· Good level of engagement with residents
良好的团队合作能力
· Ability to manage a multi-cultural workforce
      适应多元文化的工作环境
· Excellent leadership & communication skills
出众的领导能力和沟通技巧
· Display high levels of integrity, dedication and support for continuous improvement
忠实、讲究奉献、能不断提升自己
· Flexible management style to meet the challenges of a changing work environment
      灵活多变，能适应工作环境变化带来的挑战
· Good knowledge of the entire Front Office Operations, Housekeeping and Food and Beverage
熟知前厅部、客房部和餐饮部的工作流程
· Must be a self-starter, coach & mentor who can motivate the Team to perform their best
工作积极主动, 能激励和挖掘团队最大潜力
· Knowledge of Opera Property Management System preferred
熟练运用Opera系统
 
QUALIFICATIONS学历要求
· Degree from School for Tourism & Hotel Management 
旅游酒店管理专业毕业
 
EXPERIENCE经验要求
· Minimum 3 - 5 years’ relevant experience with at least 2 year at a supervisory level
具备至少3-5年的行业经验且2年以上的管理层工作经验
 

Raffles Hainan Clear Water Bay - 12 Kilometers Pristine Beach, overlooking the deep blue tropical waters, an oasis of calm and charm. Raffles Hainan Clear Water Bay - is an oasis by landscaped the 160 , 000sqm tropical gardens over looking the sparkling waters ofClear Water. The hotel has 281 elegant rooms and 32 private private villas, 5 distinctive restaurants and bars respectively serving Chinese, Asian and Western food, fashion, a blend of Chinese and Western. The hotel creates exceptional unique quality and luxury atmosphere, is a quality traveler's spiritual habitat, for every visiting guest to deliver a touch of luxury.酒店坐落于世界第三个“会唱歌的沙滩”清水湾，12公里纯美白沙延绵，是俯瞰中国南海的绝佳海滩位置之一。占地面积16万平方米，拥有11万平方米郁葱热带花园环绕，营造出静谧的自然环境，宛若将宾客包裹在一片宁静的绿洲中。酒店拥有281间格调高雅的客房和32栋私密精致的私人别墅，5间各具特色的餐厅与酒吧分别提供中餐，亚洲餐食和西餐，时尚入流，中西合璧。酒店营造出卓越不凡的独特品质及奢华的氛围，是品质旅行者的心灵栖所，为每一位到访的宾客传递触动心灵的奢华。