Telephone Operator 话务员
3千-4千
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发布于 2021-02-18
Telephone Operator 话务员
3千-4千
陵水 | 经验不限 | 大专 | 招1人
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职位描述

Operator 话务员
KEY ROLES & RESPONSIBILITIES
重要职责和责任

·        Process allincoming and outgoing calls accurately and courteously

·        准确而礼貌地接听所以打进和转出的电话

·        Ensuresmooth internal telecommunication as per Raffles Standards

·        按照莱佛士酒店标准确保内部各部门间的沟通流畅

·        Accuratelyrecord and control wake-up calls

·        准确地记录并掌控叫醒服务

·        Assistguests with international calls and directory queries

·        协助解答客人关于国际长途和咨询方面事宜

·        Call guestsby name whenever possible

·        通话过程中尽可能多的称呼客人姓名

·        Page staffmember when requested

·        按照需求传呼相关同事

·        Abide byprinciples of guest privacy

·        严格遵照客人隐私为准绳

·        Handleguests requests promptly and report complaints to the Telephone Operator Supervisor

·        及时处理客人需求并将客人投诉汇报给当班主管

·        Bill callcosts

·        电话费账单成本统计

·        Aware oflocal telephone listings and frequently dialed numbers

·        熟知本地电话薄和常用电话号码

·        Strictlyabides by standards policies and procedures governing cases of emergency suchas fire, bomb scare and other critical situations

·        严格按照酒店品牌标准、政策及程序管理并处理如火警、炸弹威胁和其他危险情况的发生

·        Advisedefects on switchboard equipment to Supervisor

·        向主管在交班本上提出设备及运作中发现的不足及缺陷

·        Maintain aclean work environment

·        保持干净的工作环境

·        Maintaindetailed knowledge of the Hotel’s fire, life and safety system

·        熟知酒店的火警,逃生及安全系统

·        Adhere toOH&S policies and procedures


其他要求
国际联号工作经历:优先
语言能力:英语-良好
计算机能力:熟练
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  • 酒店业--国际高端酒店/5星级
    行业
  • 500-999人
    规模
  • 外商独资.外企办事处
    企业性质
All great journeys begin somewhere, and ours began in Singapore some 130 years ago with the opening of the first Raffles Hotel. Today, Raffles has evolved into an international brand, with the Raffles name spans across the globe from exotic destinations to vibrant cities. Raffles Hainan, located in the “Hawaii of Asia” – Hainan, is grand opened in November of  2013 and enjoyed a superior beachfront location while offering guests direct access to the adjacent championship golf course. The resort’s 299 guestrooms and 32 luxurious villas are among the most spacious and all offer commanding sea views. The resort will feature 6 exciting food and beverage concepts, a 1,400 sqm Raffles Spa, a grand ballroom and flexible meeting spaces for special events.At Raffles, we believe that true luxury is not just about physical luxury, it is about how our guests feel. We call this ‘emotional luxury’. We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global hospitality brand.  所有绝美的旅程都会在某一个地方开始,而我们的开端源于130多年前的新加坡,伴随着第一家莱佛士酒店的开幕。时值今日,莱佛士足迹遍布全球知名城市,成为广为认可的国际酒店品牌。海南莱佛士酒店位于著有“亚洲夏威夷”之称的海南,于2013年11月盛大开业,坐拥纯美海岸线,毗邻世界级高尔夫球场。299间全海景客房及32间奢华别墅,为宾客提供超大海景视野,宾客在享受精致的同时,俯瞰水清沙白。酒店拥有六间不同风格的餐厅,1400平方米莱佛士水疗设施,大型宴会厅及面积各异的多功能厅,满足各种会议需要。  在莱佛士,我们相信真正的奢华,不仅仅来自于物质奢华,而是源自宾客感受,我们称之为“触动心灵的奢华”。我们为具有天赋、专心致力于酒店行业、自我鞭策,并热忱追随全球领导地位酒店品牌的同事们,提供绝佳的职业发展与成长机会。  Our Brand Promise 我们的品牌承诺 A Raffles hotel is an oasis for the well travelled. Delivering emotional luxury to everyone who visits us. 莱佛士是品质旅行者的心灵栖所, 为每一位到访的宾客传递触动心灵的奢华。  The Raffles Way 莱佛士待客之道 Welcoming – Be hospitable and proud to bring guests into your hotel,  making them feel at home.热情 – 款待周到,亲切好客,让人乐意下榻酒店,营造宾至如归的感受。Thoughtful – Understand, anticipate and care about what our guests  need, where nothing is too much effort.体贴入微,关怀备至,设想周到;不辞劳苦,只为做得更好。Charming – Be warm, genuine, individual and interesting; making  everyone feel at ease.迷人 – 永保真诚、独特、风趣,让人毫无压力、倍感自在。Graceful – Be polite, elegant and discreet; never in the way, always  there when needed.优雅 – 彬彬有礼,保持气度;总能在必要之时献上贴心服务,又不会给宾客形成干扰。Generous – Be generous with your time when engaging with our guests.慷慨 – 不吝啬与客人沟通的每一分钟时间。Grooming – Be well presented.仪容仪表 – 保持整洁得体的形象。 Our Values 我们的价值观Guest Passion - 热忱待客Sustainable Performance  - 持续绩效Spirit of Conquest - 进取精神 Innovation - 创 新Respect - 尊 重Trust - 信 任For more information, welcome to visit our website: https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en更多信息,欢迎浏览我们的官方网站:https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en 
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