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PURPOSE OF POSITION职位目的
To manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange,provide information to any guest or visitors inquiries.
负责前台的相关工作,负责登记,退房,财务,外币兑换, 为任何客人和来访者提供信息并协助客人。
KEY ROLES & RESPONSIBILITIES重要职责及责任
Register all arrival guests according to established procedures
根据规定为所有预抵客人做登记手续。
Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
正确完成登记,退房,换房程序并确保客人资料被输进电脑。
Maintain cashier float and ensure accurate daily report of all money received
确保每日的流动资金和正确汇报每日所接收的钱。
Accept cash and traveler checks assist with currency exchange
接受现金和旅行支票并提供外币兑换服务。
Keep abreast of all modifications to accounting policies and procedures
了解所有最新的政策情况。
Attend to guests’ request of using the service of safety box at all times
很据客人的要求随时提供保险箱服务。
Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
充分了解所有的促销活动和政策包括季节性包、常旅客计划,和忠诚度计划
Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
在不能解决客人的投诉,询问和要求的情况下,寻求主管或者大堂经理的帮助。
Ensure that the guests depart the hotel with a positive impression of hotel service
确保给已经离开的客人留下一个完美的印象。
Perform the audit balances and prepare all reports for audit in an orderly fashion
执行审计结余,有序的准备所有审计报表。
When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
当上夜班,检查报告,准备早上晚报告和为预抵客人准备相应的报表。
Maintain comprehensive knowledge of standard reservation procedures
拥有全面的标准预定知识。
Maintain exemplary department standards of behavior and appearance and attitude
能够作为部门行为,外观和态度的标准。
Ensure front desk work area is kept clean and in an orderly state at all times
保持前台工作区域的干净,整洁有序。
Is fully aware of the Credit policy
充分了解信用政策。
Adhere to OH&S policies and procedures
坚持职业健康和安全的政策和程序
Perform related duties and special projects assigned
执行相关的工作职责以及分派的特殊任务。
PERSONAL ATTRIBUTES个人特质
Strong written and verbal communication skill in English
流利的英语书写和口头交流
Able to develop rapport with and gain support from Colleagues and Management staff
与同事和管理者保持良好的工作关系。
Ability to work cohesively with co-workers as part of a team
有较强的团队合作能力
Ability to focus attention on guest needs, remaining calm and courteous at all times
可以把工作重心放在客人需求,任何时候保持冷静和有礼貌
Ability to promote positive relations with all guests and patrons
有能力积极提高与酒店客人以及业主的关系
Able to exercise good judgment with difficult guests
可以从投诉客人处得到不错的评价
Understanding and ability to work in a multi-cultural environment
理解并有能力在一个多文化环境下工作
All great journeys begin somewhere, and ours began in Singapore some 130 years ago with the opening of the first Raffles Hotel. Today, Raffles has evolved into an international brand, with the Raffles name spans across the globe from exotic destinations to vibrant cities. Raffles Hainan, located in the “Hawaii of Asia” – Hainan, is grand opened in November of 2013 and enjoyed a superior beachfront location while offering guests direct access to the adjacent championship golf course. The resort’s 299 guestrooms and 32 luxurious villas are among the most spacious and all offer commanding sea views. The resort will feature 6 exciting food and beverage concepts, a 1,400 sqm Raffles Spa, a grand ballroom and flexible meeting spaces for special events.At Raffles, we believe that true luxury is not just about physical luxury, it is about how our guests feel. We call this ‘emotional luxury’. We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global hospitality brand. 所有绝美的旅程都会在某一个地方开始,而我们的开端源于130多年前的新加坡,伴随着第一家莱佛士酒店的开幕。时值今日,莱佛士足迹遍布全球知名城市,成为广为认可的国际酒店品牌。海南莱佛士酒店位于著有“亚洲夏威夷”之称的海南,于2013年11月盛大开业,坐拥纯美海岸线,毗邻世界级高尔夫球场。299间全海景客房及32间奢华别墅,为宾客提供超大海景视野,宾客在享受精致的同时,俯瞰水清沙白。酒店拥有六间不同风格的餐厅,1400平方米莱佛士水疗设施,大型宴会厅及面积各异的多功能厅,满足各种会议需要。 在莱佛士,我们相信真正的奢华,不仅仅来自于物质奢华,而是源自宾客感受,我们称之为“触动心灵的奢华”。我们为具有天赋、专心致力于酒店行业、自我鞭策,并热忱追随全球领导地位酒店品牌的同事们,提供绝佳的职业发展与成长机会。 Our Brand Promise 我们的品牌承诺 A Raffles hotel is an oasis for the well travelled. Delivering emotional luxury to everyone who visits us. 莱佛士是品质旅行者的心灵栖所, 为每一位到访的宾客传递触动心灵的奢华。 The Raffles Way 莱佛士待客之道 Welcoming – Be hospitable and proud to bring guests into your hotel, making them feel at home.热情 – 款待周到,亲切好客,让人乐意下榻酒店,营造宾至如归的感受。Thoughtful – Understand, anticipate and care about what our guests need, where nothing is too much effort.体贴入微,关怀备至,设想周到;不辞劳苦,只为做得更好。Charming – Be warm, genuine, individual and interesting; making everyone feel at ease.迷人 – 永保真诚、独特、风趣,让人毫无压力、倍感自在。Graceful – Be polite, elegant and discreet; never in the way, always there when needed.优雅 – 彬彬有礼,保持气度;总能在必要之时献上贴心服务,又不会给宾客形成干扰。Generous – Be generous with your time when engaging with our guests.慷慨 – 不吝啬与客人沟通的每一分钟时间。Grooming – Be well presented.仪容仪表 – 保持整洁得体的形象。 Our Values 我们的价值观Guest Passion - 热忱待客Sustainable Performance - 持续绩效Spirit of Conquest - 进取精神 Innovation - 创 新Respect - 尊 重Trust - 信 任For more information, welcome to visit our website: https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en更多信息,欢迎浏览我们的官方网站:https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en