• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 领导好

PURPOSE OF POSITION职位目的
To manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange，provide information to any guest or visitors inquiries.
负责前台的相关工作，负责登记，退房，财务，外币兑换, 为任何客人和来访者提供信息并协助客人。
 
KEY ROLES & RESPONSIBILITIES重要职责及责任
Register all  arrival guests according to established procedures
根据规定为所有预抵客人做登记手续。
Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
正确完成登记，退房，换房程序并确保客人资料被输进电脑。
Maintain cashier float and ensure accurate daily report of all money received 
确保每日的流动资金和正确汇报每日所接收的钱。
Accept cash and traveler checks assist with currency exchange
接受现金和旅行支票并提供外币兑换服务。
Keep abreast of all modifications to accounting policies and procedures
了解所有最新的政策情况。
Attend to guests’ request of using the service of safety box at all times
很据客人的要求随时提供保险箱服务。
Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
充分了解所有的促销活动和政策包括季节性包、常旅客计划,和忠诚度计划
Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
在不能解决客人的投诉，询问和要求的情况下，寻求主管或者大堂经理的帮助。
Ensure that the guests depart the hotel with a positive impression of hotel service
确保给已经离开的客人留下一个完美的印象。
Perform the audit balances and prepare all reports for audit in an orderly fashion
执行审计结余，有序的准备所有审计报表。
When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
当上夜班,检查报告,准备早上晚报告和为预抵客人准备相应的报表。
Maintain comprehensive knowledge of standard reservation procedures
拥有全面的标准预定知识。
Maintain exemplary department standards of behavior and appearance and attitude
能够作为部门行为，外观和态度的标准。
Ensure front desk work area is kept clean and in an orderly state at all times
保持前台工作区域的干净，整洁有序。
Is fully aware of the Credit policy
充分了解信用政策。
Adhere to OH&S policies and procedures
坚持职业健康和安全的政策和程序
Perform related duties and special projects assigned
执行相关的工作职责以及分派的特殊任务。
 
PERSONAL ATTRIBUTES个人特质
Strong written and verbal communication skill in English
流利的英语书写和口头交流
Able to develop rapport with and gain support from Colleagues and Management staff
与同事和管理者保持良好的工作关系。
Ability to work cohesively with co-workers as part of a team
有较强的团队合作能力
Ability to focus attention on guest needs, remaining calm and courteous at all times
可以把工作重心放在客人需求，任何时候保持冷静和有礼貌
Ability to promote positive relations with all guests and patrons
有能力积极提高与酒店客人以及业主的关系
Able to exercise good judgment with difficult guests
可以从投诉客人处得到不错的评价
Understanding and ability to work in a multi-cultural environment
理解并有能力在一个多文化环境下工作

Raffles Hainan Clear Water Bay - 12 Kilometers Pristine Beach, overlooking the deep blue tropical waters, an oasis of calm and charm. Raffles Hainan Clear Water Bay - is an oasis by landscaped the 160 , 000sqm tropical gardens over looking the sparkling waters ofClear Water. The hotel has 281 elegant rooms and 32 private private villas, 5 distinctive restaurants and bars respectively serving Chinese, Asian and Western food, fashion, a blend of Chinese and Western. The hotel creates exceptional unique quality and luxury atmosphere, is a quality traveler's spiritual habitat, for every visiting guest to deliver a touch of luxury.酒店坐落于世界第三个“会唱歌的沙滩”清水湾，12公里纯美白沙延绵，是俯瞰中国南海的绝佳海滩位置之一。占地面积16万平方米，拥有11万平方米郁葱热带花园环绕，营造出静谧的自然环境，宛若将宾客包裹在一片宁静的绿洲中。酒店拥有281间格调高雅的客房和32栋私密精致的私人别墅，5间各具特色的餐厅与酒吧分别提供中餐，亚洲餐食和西餐，时尚入流，中西合璧。酒店营造出卓越不凡的独特品质及奢华的氛围，是品质旅行者的心灵栖所，为每一位到访的宾客传递触动心灵的奢华。