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PURPOSE OF POSITION
职位目的
Able to manage pool safety procedures without guidance. Ensure the beach Pool area is clean and hazard free for the safety of guests. Be courteous to all guests and assist with questions or concerns. Must be CPR certified or have their Lifeguard certification.
在无人监督的情况下,主动负责管理泳池的安全程序;保证给客人提供整洁安全的沙滩泳池区域;礼貌待客,积极主动给客人提供帮助;必须拥有急救证书或相关救生证书。
JOB RESPONSIBILITIES
工作职责
Signing in and checking the log book. Read necessary information updated
检查交接本,了解相关更新的信息
Check pool water and keep chemistry log for pool
检查泳池水质并做相关水质登记
Provide customer service to guests using pool
给使用泳池的客人提供服务
Work constructively with other members of the team
与团队其他同事团结合作
Maintain awareness of potential hazardous events while creating a warm and welcoming environment
对客人表示热情和欢迎的同时,对具有潜在危险性的活动要保持高度警觉性
Create an accident report when necessary
必要情况下记录事故报告
Receive training and vacuum the pool bottom per schedule given by the manager
接受培训,根据安排清理泳池底部
Skim insects and other debris from pool surface throughout the day as needed
根据要求每日清理泳池表面的昆虫和其它杂物
Supervise and observe swimmers at all times to ensure their safety.
为保证安全,要一直注意观察和引导游泳者
Enforces the rules of conduct uniformly. Is aware and follows pool code of conduct
确保工作与管理规定保持一致,遵守泳池的指引代码
Log in all lost and found items
登记失物招领项目
Assists in organizing pool activities and team-building activities when required
必要情况下,协助组织泳池活动和团队建设活动
ensure rescue tube and ring buoy on the lifeguard chair in the morning and at the end of the day return to the lifeguard store room
确保早上救生员的椅子上有营救管和环型浮标,晚上要把这些东西归还到救生员的仓库
Attends all line-ups, meetings and training sessions as directed by supervisors
参加所有主管组织的会议和培训课程
Be professional at all times, follow the pool code of conduct and report to work on time
时刻保持专业,遵守泳池的指引代码,及时报告工作情况
Switching shifts guard must observe department rules of etiquette
倒班的救生员必须要遵守部门的相关规定
Providing for and/or coordinating any search and rescue efforts.
给任何搜寻和营救工作提供帮助或协助
ADMINISTRATIVE DUTIES
行政管理职责
Effective coverage of lift guard.
能高效处理救生工作
Adherence to Standard Operating Procedures Manual.
遵循酒店营运程序标准工作手册的要求
Maintain accurate records as required by provincial regulations.
根据当地规定,保持准确的工作记录。
Attend weekly/monthly lift guard departmental communication meetings.
参加每周/月救生部门沟通例会
HEALTH AND SAFETY
健康和安全
Follow and ensure that all Colleagues follow all safety procedures and practices.
遵循并确保所有同事遵守所有的安全工作程序
Adherence to lift guard department emergency procedures/safety manual.
遵循救生部门应急工作程序/安全工作手册
Ensure all departments adhere to all safety practices of Raffles Spas.
确保所有部门遵循莱佛士水疗工作安全的实施条例
FINANCIAL RESPONSIBILITIES
财务职责
Maintain the pool in peak condition at all times, while adhering to all aspects of the operations budget, including payroll
在酒店规定的预算范围内(包括工资),保持泳池状态良好
COLLEAGUE RELATIONS
同事关系
Ensure lift guard department maintains a positive relationship with all departments in the spa and hotel
确保救生员与水疗及酒店所有部门保持积极的关系
Ensure Colleagues have a complete understanding of and adhere to the spa's policy relating to safety
确保同事完全理解并遵循酒店安全工作规定之政策
Ensure all Colleagues adhere to all spa standards as stated in the employee handbook.
确保所有员工遵守员工手册的各项规定
GUEST SERVICE
对客服务
Ensure the facility is in peak condition at all times (operations and cleanliness).
确保设施设备在运作及清洁方面一直处于良好状态
Ensure Guest/Member satisfaction at all times by ensuring that safety and service is always the spa's first priority.
在保证安全及服务的前提下,确保客人/会员满意度
OTHER DUTIES
其它职责
Carry out any other duties and responsibilities as assigned.
执行其它分配的工作任务
PERSONAL ATTRIBUTES
个人特质
Two years experience in similar position in hospitality industry.
两年以上酒店业相关经验
Safety oriented First Aid.
急救等安全培训
CPR - Basic Rescuer.
心脏复苏术
All great journeys begin somewhere, and ours began in Singapore some 130 years ago with the opening of the first Raffles Hotel. Today, Raffles has evolved into an international brand, with the Raffles name spans across the globe from exotic destinations to vibrant cities. Raffles Hainan, located in the “Hawaii of Asia” – Hainan, is grand opened in November of 2013 and enjoyed a superior beachfront location while offering guests direct access to the adjacent championship golf course. The resort’s 299 guestrooms and 32 luxurious villas are among the most spacious and all offer commanding sea views. The resort will feature 6 exciting food and beverage concepts, a 1,400 sqm Raffles Spa, a grand ballroom and flexible meeting spaces for special events.At Raffles, we believe that true luxury is not just about physical luxury, it is about how our guests feel. We call this ‘emotional luxury’. We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global hospitality brand. 所有绝美的旅程都会在某一个地方开始,而我们的开端源于130多年前的新加坡,伴随着第一家莱佛士酒店的开幕。时值今日,莱佛士足迹遍布全球知名城市,成为广为认可的国际酒店品牌。海南莱佛士酒店位于著有“亚洲夏威夷”之称的海南,于2013年11月盛大开业,坐拥纯美海岸线,毗邻世界级高尔夫球场。299间全海景客房及32间奢华别墅,为宾客提供超大海景视野,宾客在享受精致的同时,俯瞰水清沙白。酒店拥有六间不同风格的餐厅,1400平方米莱佛士水疗设施,大型宴会厅及面积各异的多功能厅,满足各种会议需要。 在莱佛士,我们相信真正的奢华,不仅仅来自于物质奢华,而是源自宾客感受,我们称之为“触动心灵的奢华”。我们为具有天赋、专心致力于酒店行业、自我鞭策,并热忱追随全球领导地位酒店品牌的同事们,提供绝佳的职业发展与成长机会。 Our Brand Promise 我们的品牌承诺 A Raffles hotel is an oasis for the well travelled. Delivering emotional luxury to everyone who visits us. 莱佛士是品质旅行者的心灵栖所, 为每一位到访的宾客传递触动心灵的奢华。 The Raffles Way 莱佛士待客之道 Welcoming – Be hospitable and proud to bring guests into your hotel, making them feel at home.热情 – 款待周到,亲切好客,让人乐意下榻酒店,营造宾至如归的感受。Thoughtful – Understand, anticipate and care about what our guests need, where nothing is too much effort.体贴入微,关怀备至,设想周到;不辞劳苦,只为做得更好。Charming – Be warm, genuine, individual and interesting; making everyone feel at ease.迷人 – 永保真诚、独特、风趣,让人毫无压力、倍感自在。Graceful – Be polite, elegant and discreet; never in the way, always there when needed.优雅 – 彬彬有礼,保持气度;总能在必要之时献上贴心服务,又不会给宾客形成干扰。Generous – Be generous with your time when engaging with our guests.慷慨 – 不吝啬与客人沟通的每一分钟时间。Grooming – Be well presented.仪容仪表 – 保持整洁得体的形象。 Our Values 我们的价值观Guest Passion - 热忱待客Sustainable Performance - 持续绩效Spirit of Conquest - 进取精神 Innovation - 创 新Respect - 尊 重Trust - 信 任For more information, welcome to visit our website: https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en更多信息,欢迎浏览我们的官方网站:https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en