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PURPOSE OFPOSITION职位目标
To ensurethe smooth conduct of the shift through customer-focused service delivery andeffective staff supervision. To assist management in running the outlet ensuringmaximum guest satisfaction and adherence to consistent standards, through properplanning and organization of F&B operation and administration.
通过提供以客人为中心的服务和有效地管理员工来确保该班次工作的顺利进行。通过实施恰当的餐饮运作和管理的计划和组织来协助管理餐厅的运作，保证最大限度的客人满意度和遵守一贯的标准。
KEY ROLES& RESPONSIBILITIES关键角色和职责
· Superviseand oversee the operation/section to maintain service standards
· 管理和监督运作/部分区域来坚持服务标准
· Checkon employees’ discipline, grooming standards and punctuality
· 检查员工的纪律，仪容仪表和考勤
· Checkon guests’ satisfaction levels and properly handle feedback and follow-up
· 检查客人满意度，恰当地处理反馈意见并跟进
· Performopening and closing duties as assigned
· 按照规定完成开始和结束营业的职责
· Assistthe Assistant Manager in conducting daily shift briefingsto update and disseminate relevant information to restaurant employees
· 协助副经理进行日常班次例会，更新并传达相关信息给餐厅员工
· Assistin employees’ development, counseling and resolving staff conflict
· 帮助员工发展，协调并解决员工冲突
· Reportany complaints, incidents or any other irregularities to Management
· 将投诉事件或者其他任何不正当行为汇报给管理层
· Ensurethat operating equipment is maintained and service and storage areas are keptsafe and clean
· 确保设备的维修，服务和仓库区域保持安全和整洁
· Helpminimize waste, neglect, breakages and mishandling of supplies and equipments
· 帮助减少浪费，疏忽，破损和不当地使用物品和设备
· Carryout light cleaning and maintenance of the pantry area
· 完成灯的清洁和工作间的维护
· Monitorquality of food and beverage products in every order
· 监督所有已点食品和酒水的质量
· Toensure that guests receive the attention and service they require
· Performtrainer tasks and conduct training for all staff as assigned by RestaurantManager / Assistant Manager
· 根据餐厅经理/副经理的安排完成培训任务并为员工进行培训
· Tomotivate, coach and project a positive attitude at all times
· 始终保持一种积极的态度
· Helpmanage employees’ performance appraisals and performance logs
· 帮助管理员工的绩效评估和表现记录
· Ableto account and handle cash effectively, efficiently, with integrity and followestablished and proper Accounting procedures.
· 能够准确地报账，保证现金的有效，高效利用，遵循既定的和恰当的会计程序
· Carryout any other duties as and when assigned by the Management of the Hotel
· 完成酒店管理层分配的其他职责
· Assistother Food & Beverage Outlets in their operations within peak times whenneeded
· 当需要时在高峰时期协助其他餐厅的运作
PERSONALATTRIBUTES个人品质
· Excellentreading, writing and oral proficiency in English
· 良好的英语听，说，读，写能力
· Experiencedin all aspects of restaurants service
· 餐饮服务的各方面丰富经验
· Mustbe well-presented and professionally groomed at all times
· 始终保持良好和专业的形象
· Excellentleader and trainer with solid motivational and teamwork skills
· Attentionto detail and strong interpersonal skills to deal with diverse staff
· 注重细节，良好的人际交往能力，能够和不同的员工相处
QUALIFICATIONS任职资格
· HotelRestaurant Management graduate
· 酒店管理专业毕业
EXPERIENCE工作经验
· Minimum 2 - 3 years Hotel experience with at least 1 year in a 5 starluxury operation environment
· 至少2-3年酒店工作经验，至少一年五星级奢华酒店工作经验
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酒店业--国际高端酒店/5星级
500-999人
外商独资．外企办事处
Raffles Hainan Clear Water Bay - 12 Kilometers Pristine Beach, overlooking the deep blue tropical waters, an oasis of calm and charm. Raffles Hainan Clear Water Bay - is an oasis by landscaped the 160 , 000sqm tropical gardens over looking the sparkling waters ofClear Water. The hotel has 281 elegant rooms and 32 private private villas, 5 distinctive restaurants and bars respectively serving Chinese, Asian and Western food, fashion, a blend of Chinese and Western. The hotel creates exceptional unique quality and luxury atmosphere, is a quality traveler's spiritual habitat, for every visiting guest to deliver a touch of luxury.酒店坐落于世界第三个“会唱歌的沙滩”清水湾，12公里纯美白沙延绵，是俯瞰中国南海的绝佳海滩位置之一。占地面积16万平方米，拥有11万平方米郁葱热带花园环绕，营造出静谧的自然环境，宛若将宾客包裹在一片宁静的绿洲中。酒店拥有281间格调高雅的客房和32栋私密精致的私人别墅，5间各具特色的餐厅与酒吧分别提供中餐，亚洲餐食和西餐，时尚入流，中西合璧。酒店营造出卓越不凡的独特品质及奢华的氛围，是品质旅行者的心灵栖所，为每一位到访的宾客传递触动心灵的奢华。
