Sapori Italian Restaurant Captain 意大利餐厅领班
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发布于 2021-03-05
Sapori Italian Restaurant Captain 意大利餐厅领班
面议
陵水 | 1年以上 | 学历不限 | 招1人
停止招聘
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职位描述

PURPOSE OFPOSITION职位目标

To ensurethe smooth conduct of the shift through customer-focused service delivery andeffective staff supervision. To assist management in running the outletensuring maximum guest satisfaction and adherence to consistent standards, throughproper planning and organization of F&B operation and administration.

通过提供以客人为中心的服务和有效地管理员工来确保该班次工作的顺利进行。通过实施恰当的餐饮运作和管理的计划和组织来协助管理餐厅的运作,保证最大限度的客人满意度和遵守一贯的标准。

 

KEY ROLES& RESPONSIBILITIES关键角色和职责

·        Superviseand oversee the operation/section to maintain service standards

·        管理和监督运作/部分区域来坚持服务标准

·        Checkon employees’ discipline, grooming standards and punctuality

·        检查员工的纪律,仪容仪表和考勤

·        Checkon guests’ satisfaction levels and properly handle feedback and follow-up

·        检查客人满意度,恰当地处理反馈意见并跟进

·        Performopening and closing duties as assigned

·        按照规定完成开始和结束营业的职责

·        Assistthe supervisor inconducting daily shift briefings to update anddisseminate relevant information to restaurant employees

·        协助主管进行日常班次例会,更新并传达相关信息给餐厅员工

·        Assistin employees’ development, counselling and resolving staff conflict

·        帮助员工发展,协调并解决员工冲突

·        Reportany complaints, incidents or any other irregularities to Management

·        将投诉事件或者其他任何不正当行为汇报给管理层

·        Ensurethat operating equipment is maintained and service and storage areas are keptsafe and clean

·        确保设备的维修,服务和仓库区域保持安全和整洁

·        Helpminimize waste, neglect, breakages and mishandling of supplies and equipments

·        帮助减少浪费,疏忽,破损和不当地使用物品和设备

·        Carryout light cleaning and maintenance of the pantry area

·        完成灯的清洁和工作间的维护

·        Monitorquality of food and beverage products in every order

·        监督所有已点食品和酒水的质量

·        Tomotivate, coach and project a positive attitude at all times

·        始终保持一种积极的态度

·        Helpmanage employees’ performance appraisals and performance logs

·        帮助管理员工的绩效评估和表现记录

·        Ableto account and handle cash effectively, efficiently, with integrity and followestablished and proper Accounting procedures. 

·        能够准确地报账,保证现金的有效,高效利用,遵循既定的和恰当的会计程序

·        Carryout any other duties as and when assigned by the Management of the Hotel

·        完成酒店管理层分配的其他职责

·        Assistother Food & Beverage Outlets in their operations within peak times whenneeded

·        当需要时在高峰时期协助其他餐厅的运作

 

PERSONALATTRIBUTES个人品质

·        Excellentreading, writing and oral proficiency in English

·        良好的英语听,说,读,写能力

·        Experiencedin all aspects of restaurants service

·        餐饮服务的各方面丰富经验

·        Mustbe well-presented and professionally groomed at all times 

·        始终保持良好和专业的形象

·        Excellentleader and trainer with solid motivational and teamwork skills

·        Attentionto detail and strong interpersonal skills to deal with diverse staff

·        注重细节,良好的人际交往能力,能够和不同的员工相处

 

QUALIFICATIONS任职资格

·        HotelRestaurant Management graduate

·        酒店管理专业毕业

 

EXPERIENCE工作经验

·        Minimum 1 - 2 years Hotel experience with at least 1year in a 5 star luxury operation environment

·        至少1-2年酒店工作经验,至少一年五星级奢华酒店工作经验

其他要求
国际联号工作经历:优先
语言能力:英语-良好
计算机能力:良好
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海南陵水县英州镇清水湾大道
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  • 酒店业--国际高端酒店/5星级
    行业
  • 500-999人
    规模
  • 外商独资.外企办事处
    企业性质
All great journeys begin somewhere, and ours began in Singapore some 130 years ago with the opening of the first Raffles Hotel. Today, Raffles has evolved into an international brand, with the Raffles name spans across the globe from exotic destinations to vibrant cities. Raffles Hainan, located in the “Hawaii of Asia” – Hainan, is grand opened in November of  2013 and enjoyed a superior beachfront location while offering guests direct access to the adjacent championship golf course. The resort’s 299 guestrooms and 32 luxurious villas are among the most spacious and all offer commanding sea views. The resort will feature 6 exciting food and beverage concepts, a 1,400 sqm Raffles Spa, a grand ballroom and flexible meeting spaces for special events.At Raffles, we believe that true luxury is not just about physical luxury, it is about how our guests feel. We call this ‘emotional luxury’. We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global hospitality brand.  所有绝美的旅程都会在某一个地方开始,而我们的开端源于130多年前的新加坡,伴随着第一家莱佛士酒店的开幕。时值今日,莱佛士足迹遍布全球知名城市,成为广为认可的国际酒店品牌。海南莱佛士酒店位于著有“亚洲夏威夷”之称的海南,于2013年11月盛大开业,坐拥纯美海岸线,毗邻世界级高尔夫球场。299间全海景客房及32间奢华别墅,为宾客提供超大海景视野,宾客在享受精致的同时,俯瞰水清沙白。酒店拥有六间不同风格的餐厅,1400平方米莱佛士水疗设施,大型宴会厅及面积各异的多功能厅,满足各种会议需要。  在莱佛士,我们相信真正的奢华,不仅仅来自于物质奢华,而是源自宾客感受,我们称之为“触动心灵的奢华”。我们为具有天赋、专心致力于酒店行业、自我鞭策,并热忱追随全球领导地位酒店品牌的同事们,提供绝佳的职业发展与成长机会。  Our Brand Promise 我们的品牌承诺 A Raffles hotel is an oasis for the well travelled. Delivering emotional luxury to everyone who visits us. 莱佛士是品质旅行者的心灵栖所, 为每一位到访的宾客传递触动心灵的奢华。  The Raffles Way 莱佛士待客之道 Welcoming – Be hospitable and proud to bring guests into your hotel,  making them feel at home.热情 – 款待周到,亲切好客,让人乐意下榻酒店,营造宾至如归的感受。Thoughtful – Understand, anticipate and care about what our guests  need, where nothing is too much effort.体贴入微,关怀备至,设想周到;不辞劳苦,只为做得更好。Charming – Be warm, genuine, individual and interesting; making  everyone feel at ease.迷人 – 永保真诚、独特、风趣,让人毫无压力、倍感自在。Graceful – Be polite, elegant and discreet; never in the way, always  there when needed.优雅 – 彬彬有礼,保持气度;总能在必要之时献上贴心服务,又不会给宾客形成干扰。Generous – Be generous with your time when engaging with our guests.慷慨 – 不吝啬与客人沟通的每一分钟时间。Grooming – Be well presented.仪容仪表 – 保持整洁得体的形象。 Our Values 我们的价值观Guest Passion - 热忱待客Sustainable Performance  - 持续绩效Spirit of Conquest - 进取精神 Innovation - 创 新Respect - 尊 重Trust - 信 任For more information, welcome to visit our website: https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en更多信息,欢迎浏览我们的官方网站:https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en 
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