• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 领导好

JOB RESPONSIBILITIES
工作职责
Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance.
快速、专业地接听电话，表示很乐意能为客人服务
Greet members and Guests in a friendly and efficient manner.
以友好、有效的方式问候会员和客人
Escort Guest as required.
必要时需护送客人
Knowledgeable about all aspects of treatments and the facility.
精通水疗疗程和设施设备。
Knowledgeable in a spa therapy – able to perform massage, aesthetics or alternative spa therapy if co-worker is unable to work – to maintain service and efficiency.
精通一项水疗疗程-在同事无法工作的情况下能操作按摩、面部护理或其它水疗项目，以保持服务水平和工作效率
Provide information and literature about facility in person and via telephone.
能通过当面和电话交流给客人提供水疗产品知识
Control entry into all areas of facility by restricting all unauthorised individuals.
看管水疗区域的各个入口，防止任何未经许可者入内
Collect moneys or other suitable payment from clients for all services rendered.
管理客户支付的现金或其它付款方式凭据。
Operate point of sale system.
操作销售系统point of sale system
Treatment bookings/scheduling.
预订/安排疗程
Clerical duties.
 其它文职性工作
Give tours of spa, as required.
如有要求，带客参观水疗
Ensure smooth operation of reception.
确保接待室的正常运作
Respond to inquiries by phone and in person providing complete details of all spa aspects.
提供电话或当面的咨询服务，给客户提供水疗各个方面全面的信息。
Handle special assignments.
处理其它特别任务
Co-ordinate sales packets, when needed.
需要时，协助整理销售手册
Maintain office files/records.
整理办公室文件/记录。
Assist in the administration and implementation of staff training in reception operations i.e. business telephone usage, guest relations, retail sales, spa services (massage, exfoliation, facial, etc.).
协助管理人员完成部门员工在前台营运方面的培训，例如接听电话、维护客户关系、销售产品及水疗服务（按摩、去角质护理、面部护理等
Assist in the operation of all spa departments:
协助整个水疗部门的正常运作
Salon; Boutique
管理沙龙、精品店
Maintain inventory and stocking of all reception materials.
管理库存及接待所需的办公用品。
 

Raffles Hainan Clear Water Bay - 12 Kilometers Pristine Beach, overlooking the deep blue tropical waters, an oasis of calm and charm. Raffles Hainan Clear Water Bay - is an oasis by landscaped the 160 , 000sqm tropical gardens over looking the sparkling waters ofClear Water. The hotel has 281 elegant rooms and 32 private private villas, 5 distinctive restaurants and bars respectively serving Chinese, Asian and Western food, fashion, a blend of Chinese and Western. The hotel creates exceptional unique quality and luxury atmosphere, is a quality traveler's spiritual habitat, for every visiting guest to deliver a touch of luxury.酒店坐落于世界第三个“会唱歌的沙滩”清水湾，12公里纯美白沙延绵，是俯瞰中国南海的绝佳海滩位置之一。占地面积16万平方米，拥有11万平方米郁葱热带花园环绕，营造出静谧的自然环境，宛若将宾客包裹在一片宁静的绿洲中。酒店拥有281间格调高雅的客房和32栋私密精致的私人别墅，5间各具特色的餐厅与酒吧分别提供中餐，亚洲餐食和西餐，时尚入流，中西合璧。酒店营造出卓越不凡的独特品质及奢华的氛围，是品质旅行者的心灵栖所，为每一位到访的宾客传递触动心灵的奢华。