• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 人性化管理

 
PRINCIPAL RESPONSIBILITIES 主要职责

Work alongside guest contact colleagues, ensure the delivery of on brand guest service with      poise.
与对客同事紧密合作确保向宾客提供符合品牌要求的服务体验。
Ensure appropriate manning levels for the      anticipated daily work flow in all managed sections.
确保所管理部门根据日常运作预先安排适当的人手。
Supervise the work and operation of the      Concierge, Bellmen, Doormen, Valet Parking, Airport service      stylist, Parking lot and system maintenance, follow up related complain      and guest’s parking feedback, and Airport Stylist teams. Ensure colleagues are executing their      respective job tasks according to the pre-defined standards &      procedures and in compliance with the company employment handbook.
监督礼宾柜台，行李生，门童，待客泊车，停车场以及停车系统的维护和客诉跟进里处理，机场客服大使团队的工作和日常营运。确保同事们根据拟定的规定条例以及酒店员工手册执行其日常工作。
Handle and resolve any      Concierge related guest issue/dissatisfaction to delight. Identify root cause and rectify any defect, problematic process or sub-standard      staff performance which      leads to the service shortfall.
处理并妥善解决所有礼宾部相关问题及宾客投诉以使客人满意。发现导致问题相关原因并作出对相关缺陷，或步骤，或不佳员工表现的针对性的改进。
Conduct regular inspections of Concierge Desk and      Front Desk area, lobby, lift landing, hotel main entrances and parking area, ensure proper manning and      positioning at key areas, and performance at all operation areas are up to standard, and all operating equipment is      well-maintained and properly functioning.
经常性地视察酒店礼宾台前台区域，大堂，电梯厅，酒店入口和停车区域，确保关键区域的合理人力配备及符合标准的团队表现，并确保所有相关设备工具的良好维护及运作。
Conduct inspections of the airport counter and hotel lobby to ensure all areas are up to standard and all      operating equipment is well-maintained.
视察机场柜台和酒店大堂区域并确保所查区域符合标准以及所有设备运作正常。
 
Familiar with the 1865 membership program.
熟悉1865尊贵会内容。
Familiar and able to perform all Concierge-related duties.
熟悉并能承担部门所有班次工作。
Demonstrate honesty, reliability, ethics, and      professionalism; demonstrate consistency between words & behaviour.
展现诚实，可靠，道德规范及专业性；做到言行一致。
Gather and analyse relevant facts and data to      establish the root cause of reoccurring problems; make timely and sound      decisions with regard to appropriate course of action.
汇总和分析相关事实及资料从而确定发生重复性问题的根源。 根据发现采取及时妥善的改进行动。
Build positive and productive working      relationships with customers, subordinates, peers, superiors, business      partners, and the community; encourage this behaviour in others.
与宾客，下级，同级，上级，合作伙伴及社区建立积极有效的工作关系。并鼓励其他同事也依照此行为准则。
Accept personal responsibility and      accountability for achieving results within targeted timelines; ensure      clear authority and accountability for results by others.
主动承担在规定时效内完成既定目标的责任及义务。确保部门内清晰的职责分配及相关义务。
Foster a common vision; lead others by setting      the proper example; demonstrate consistency between actions and words.
培养团队共同目标，以身作则，并以正确和正面的事例引导其他同事。
Collect and analyse data to make guest-oriented business decisions; ensure colleagues      understand and exceed customer expectations.
收集并分析资料以作出能提高客户满意度的相关决定；确保同事们理解并超越宾客的期望。
Responsible for keeping standards and      procedures up to date, developing training and career development plans, mentoring and motivating the      Concierge team to ensure desired team spirit and morale.
确保部门相关标准和流程的时效性。制定培训计划和职业发展规划，成为员工的良好导师并适时鼓励团队以确保最佳团队精神和士气。
Drive the performance appraisal process, and      ensure all appraisals have clear and accurate feedback with SMART objectives for the next 6 – 12 months.
积极开展员工表现评估，确保所有的评估有清晰准确的反馈意见以及具体，客观，有效可执行的跟进计划。
Ensure a smooth co-ordination between the      individual sections of Front Office and Rooms Division.
确保与房务，前厅其他各部门的顺畅合作关系。
Liaise and work closely with other departments      to resolve any operational issues.
与其他部门保持紧密合作从而解决日常营运遇到的问题。
Promote the free flow of information;      encourage the open expression of ideas and opinions.
促进信息的良好沟通，鼓励团队提出与工作相关的合理的想法和建议。
Build a team with different opinions, skills,  experiences, and backgrounds; leverage personal, cultural, and functional      differences to optimize team performance.
建立能包容不同看法，技能，经验和背景的团队。运用个人，文化，功能的不同来优化团队。
Work collaboratively with others to achieve      common goals and objectives; promote collaboration & teamwork in      others.
与同事共同协作以达到共同的目标。促进协作以及团队合作。
Commit the resources and time needed to train  and develop people, both for their personal growth and to meet      organizational needs; identify and pursue own learning opportunities.
充分调动资源和时间来培训及发展员工，以契合其个人发展以及部门需要;发掘并追求合理的自身学习机会。
Align plans with business strategy; understand short and long term impact of business decisions; demonstrate knowledge of and educate others      about how one's work aligns with the overall business/brand strategy, and      ultimately shareholder value.
制定与商业策略一致的计划；理解短期和长期商业决策的影响力。充分展现对“个人工作表现与酒店整体业务，品牌战略，及最终股东价值的体现具备重大相关性”的认知，并相应教导团队。
Understand the meaning and implications of key internal and external financial indicators; manage overall financial      performance; use sound financial analysis to evaluate strategic decisions.
理解内部和外部财务指标的意义及影响；有效管理部门整体财务表现；以合理的财务分析去衡量并作出相关战略决定。
Come up with proper revenue growth plans and actions      when needed; enhance operational efficiency through process improvement while measuring results; understand and focus on the key drivers of sales, colleagues and customer satisfaction, profitability, and quality.
在必要时制定和采取增收计划和行动；通过改进工作流程并观察衡量结果以不断提高部门日常营运效率；理解并关注提升营收，宾客及同事满意度，收益，和质量的关键点。
Fully understand and capable of      handling hotel      PMS – Opera and FCS to ensure efficient handling of work duties.
充分理解并掌握酒店管理操作系统Opera和FCS以确保有效地处理工作事务。
Be familiar with hotel emergency procedures      e.g. fire alarm,      and take charge during emergency situations.
熟悉酒店对于紧急情况的程序，例如：遇火警时，并能负责紧急情况的处理。
Respond to guest correspondence or feedback      within 24 hours.
在24小时内回复宾客的信件及反馈意见。
Actively participate in departmental meeting, daily show-time, Rooms      Division meetings, and any other regular or ad-hoc meeting as      required, with timely attendance.
积极参加并准时出席部门例会，每日会议，房务部会议，以及其他任何指定参加的常规或特别会议。
Perform any duties assigned by the Management      deemed necessary.
执行任何管理层委托的工作。

REQUIREMENTS 职位要求
 
1.Education 教育学历
-Diploma from a recognized institute or specific trained for a specific task
-持有由认证机构颁发的文凭或经过专业培训者优先考虑
- Active Les Clef D'or member （golden keys）
-金钥匙协会会员
2.Job Skill / Knowledge 工作技能 / 知识
-Food and Beverage culinary experience
-具有餐饮经验
-Knowledge of food handling and sanitation standards
-具有食品加工及卫生标准知识
3.Computer Knowledge 电脑知识
-Knowledge of MS office software
-能操作微软办公软件
4.Language Proficiency 语言能力
-Good communication skills (verbal and listening and writing)
-良好的沟通技巧（口语，听力及书写）

上海新天地朗廷酒店位于上海休闲娱乐中心地带，毗邻有 "东方香榭丽舍大道" 美誉的淮海路。酒店的经典隽永风格与老上海的独特魅力相互呼应，打造宁谧典雅的逍遥国度，让宾客细赏新旧文化迸发的火花。酒店的 357 间客房和套房揉合传统中式元素与现代风格，偌大的落地窗户将上海的醉人美景尽收眼底，结合优雅布置、豪华家具及经典的尊贵设施，为宾客缔造舒适惬意的住宿体验。酒店的餐厅和酒吧汇聚世界各地的美酒佳肴，开启难忘的美味旅程。凯旋餐厅大厨在开放式互动厨房即席烹调琳琅满目的环球美食，让人大饱眼福和口福，而米其林食府唐阁以独有的创意将传统名菜与新派美食结合，带来惊喜。宾客享用丰富盛宴后，更可以光顾露天的「新」吧，在星光下品尝特色鸡尾酒和各种小食，享受悠然时光。24小时开放的健身中心配备先进的体能训练器材，让您随时锻炼体魄。您也可以在 25 米的室内恒温游泳池内尽情畅泳，或在屡获殊荣的水疗中心享受以传统中医学为基础的疗程，彻底护养身心。酒店拥有 2,000 平方米的活动场地，从商务会议到盛大婚宴，都能灵活尽应所需。专业资深的活动策划团队确保商务会议或盛大婚礼尽善尽美。有意者请将履历电邮至： tlshx.recruitment@langhamhotels.com 如欲对酒店作更多了解， 请登入http://xintiandi.langhamhotels.com.cn 在使用, 求职者所提供的个人资料时，雇主会严格遵守其个人资料政策的规定，并在收到要求后，会随即提供一份有关政策的复本。