• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 人性化管理

Provide      a front line management contact for guests with escalated service      requirements or items to be addressed.
根据宾客对于服务和产品的要求，提供身为前线管理层的联系。
Monitor      the hotel front-of-house operations including room’s      department, restaurants, bars, banqueting, health club, etc.
监督酒店对客营运部门,包括房务部，餐厅，酒吧，宴会厅，健身中心等。
Provide      guidance for all duty colleagues      in case of any service shortfalls.
向所有当班同事提供指导以防止任何提供不足服务的可能。
Ensure      appropriate staffing at all service areas; liaise with concerned      departments if required.
确保所有服务区域都有适当的人员配备；在必要情况下联系相关部门。
Coordinate      with Airport Representatives and Concierge in order to greet all VIPs.
协调机场代表和礼宾部从而欢迎所有VIP客人。
Handle      dissatisfied guests to resolve complaints, take remedial actions      immediately and follow up as necessary. Ensure all guest concerns are      promptly logged and report to the management in the Duty Managers log.
处理对于宾客不满意而导致投诉，采取立即补救行动在必要时进行跟进。确保所有事件都被真实记录在值班经理日志中以便查阅。
Respond      to all emergency situations such as fire alarms, theft case, guest      accidents etc. Every effort must be made to minimize the disturbance or cause      inconvenience to the hotel guests. Ensure all incidents are properly      logged in the Dutyt      Managers log for future reference.
对于紧急情况作出回应，例如：火警，盗窃，宾客意外等。必须将对于宾客的困扰和不便减到最低程度。确保所有事件都被真实记录在值班经理日志中以便查阅。
Handle      medical consultation and treatment requests. Ensure all incidents are      properly logged in the Duty      Managers      log for future reference.  
处理医疗咨询和诊治的要求。确保所有事件都被真实记录在值班经理日志中以便查阅。
Inspect      rooms on a regular basis and report any defects to the relevant      departments.
定期查看客房并向相关部门通报存在的任何需要改进之处。
Release      ‘locked’      in-room safes.
为已锁客房保险箱的解锁。
Process      double lock door requests.
处理双重锁门的要求。
Process      manual wake-up calls that have had no response.
对于无人应答的叫早服务，进行人工叫早。
Provide      a management presence in the lobby and hotel back and front of house areas      for colleagues.
在酒店大堂，前区和后区，为同事们起到管理层作用。
Ensure      front desk      service levels are maintained using coaching and training techniques      aligned with the department standards and procedures.
依照部门标准和程序，结合知道及技能培训从而确保前台保持服务水准。
Be      familiar with the 1865 program.
熟悉1865尊贵会。
Perform      all guest related personnel      function as required.
在必要时担任任何有关宾客服务的职能。
Successfully      complete the night audit function on a nightly basis before 5am at the      latest.
最迟在早晨5点前成功完成夜审。
Handle      colleagues      accidents or conflicts with the appropriate action. All incidents are to      be properly logged in the Duty      Managers log for future reference
对于同事意外或者冲突采取适当的行动。确保所有事件都被真实记录在值班经理日志中以便查阅。                  
Responsible      for keeping standards and procedures.
遵守条例及规定
Ensure      a smooth co-ordination between the individual sections of Front Office and      Rooms Division.
确保与其他前厅各部门及房务部建立良好的合作关系。
Liaise      and work closely with other departments to resolve any operational issues.      
与其他部门保持紧密联系和工作从而解决日常营运遇到的问题。
Administrative      and correspondence work including responding to guests complaints or      requests with 24 hours.
在24小时内处理行政和相关信件处理的工作，包括回复宾客的投诉或要求。.
Conduct      floor patrols together with the Security Officer to all back-of-house      areas. Any irregularities are to be reported.
与保安同事进行后区的巡逻。报告任何不规范的情况。
Authorize      appropriate rebates, paid-outs, charges to house account and house      use/complimentary rooms in the absence of a more senior manager.
在更高的管理层不在场时，对于适当的免单，退款，酒店挂账，以及同事用房和免费房进行授权。
Handle undesirable patrons      with the support of the Security Department
与保安部的协助下应付不受欢迎的宾客。
Fully understand the hotel      PMS, FCS and Vingcard Systems.
理解酒店PMS,FCS, Vingcard系统。
The Night      Manager must be fully aware of all hotel emergency procedures e.g.      typhoon, fire alarm, power outage etc. All incidents must be properly      logged in the Duty Managers      log for future reference.
夜班经理必须充分了解酒店应急程序，如：台风，火警，断电等。所有突发意外都必须被   真实记录在值班经理日志中以便日后查阅。
Take charge during emergency      situations and act as the commander of the Emergency Response Team
负责对于紧急情况的处理并担任紧急回复团队的指挥者。
Perform any duties assigned by the Management deemed necessary.
执行管理层委托的工作。

上海新天地朗廷酒店位于上海休闲娱乐中心地带，毗邻有 "东方香榭丽舍大道" 美誉的淮海路。酒店的经典隽永风格与老上海的独特魅力相互呼应，打造宁谧典雅的逍遥国度，让宾客细赏新旧文化迸发的火花。酒店的 357 间客房和套房揉合传统中式元素与现代风格，偌大的落地窗户将上海的醉人美景尽收眼底，结合优雅布置、豪华家具及经典的尊贵设施，为宾客缔造舒适惬意的住宿体验。酒店的餐厅和酒吧汇聚世界各地的美酒佳肴，开启难忘的美味旅程。凯旋餐厅大厨在开放式互动厨房即席烹调琳琅满目的环球美食，让人大饱眼福和口福，而米其林食府唐阁以独有的创意将传统名菜与新派美食结合，带来惊喜。宾客享用丰富盛宴后，更可以光顾露天的「新」吧，在星光下品尝特色鸡尾酒和各种小食，享受悠然时光。24小时开放的健身中心配备先进的体能训练器材，让您随时锻炼体魄。您也可以在 25 米的室内恒温游泳池内尽情畅泳，或在屡获殊荣的水疗中心享受以传统中医学为基础的疗程，彻底护养身心。酒店拥有 2,000 平方米的活动场地，从商务会议到盛大婚宴，都能灵活尽应所需。专业资深的活动策划团队确保商务会议或盛大婚礼尽善尽美。有意者请将履历电邮至： tlshx.recruitment@langhamhotels.com 如欲对酒店作更多了解， 请登入http://xintiandi.langhamhotels.com.cn 在使用, 求职者所提供的个人资料时，雇主会严格遵守其个人资料政策的规定，并在收到要求后，会随即提供一份有关政策的复本。