招聘Bell Captain 行李主管_上海新天地朗廷酒店招聘信息-最佳东方

SCOPE 范围

The Bell Captain is responsible for daily operations of the Bellmen and Valet Parking teams. The Bell Captain is responsible for ensuring their teams deliver service with poise and respond to guest requests efficiently and effectively. Following the department standards and procedures so they exceed the guest expectation. The Bell Captain must drive the key metrics to achieve GSI, CSI, KPI and financial targets.

行李主管的工作职责为负责行李员及代客迫车团队的日常工作,确保他们为宾客提供自信的服务并有效地回复宾客的需求. 依照部门的标准和程序服务宾客争取超越他们的期望. 行李主管必须传递工作重点使团队达到GSI,CSI,KPI以及财务目标.

PRINCIPAL RESPONSIBILITIES 主要职责

Work alongside guest contact colleagues ensuring the delivery of on brand guest service with poise.

与对客同事紧密合作确保向宾客提供符合品牌要求的服务体验.

Execute job tasks according to the pre-defined standards & procedures and in compliance with the company employment handbook.

根据拟定的规定条例以及公司同事手册执行其职责范围内的工作。

Ensure all areas in the lobby, forecourt and parking areas are up to standard and all operating equipment is well-maintained.

确保大堂,酒店正门前区及停车区域符合标准,所有营运设备运作正常.

Be familiar with the 1865 program.

熟悉1865尊贵会内容.

Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behaviour.

展现诚实，可靠，规范及专业的工作礼仪。

Build positive and productive working relationships with customers, subordinates, peers, superiors, business partners, and the community; encourage this behaviour in others.

与宾客，下级，同级，上级，合作伙伴及社区建立正面及有效的工作关系。并鼓励其他同事也依照此行为准则。

Accept personal responsibility and accountability for achieving results within targeted timelines; ensure clear authority and accountability for results by others.

在规定的时限内承担相应的责任及义务从而完成任务。并清晰其他职务的权限及责任。

Ensure all tasks are carried out accurately, efficiently and within the allocated timeframes for each task. All tasks must be closed in the FCS system once completed.

在指定的时间内准确,有效地执行每一个任务.一旦完成后,所有任务都必须在FCS系统中被关闭.

Be fully knowledgeable about the hotel facilities, functions and local area information.

熟知酒店设施,功能及当地区域信息.

Responsible for keeping standards and procedures and information folders and brochures up to date.

遵守条例及规定.

Ensure a smooth co-ordination between the individual sections of Front Office and Rooms Division.

确保与其他前厅各部门及房务部建立良好的合作关系。

Liaise and work closely with other departments to resolve any operational issues.

与其他部门保持紧密联系和工作从而解决日常营运遇到的问题。

Promote the free flow of information; encourage the open expression of ideas and opinions.

促进信息的流通，鼓励开放的思想和看法

Have the master key control system in place and conduct audit on a regular basis.

设立万能钥匙使用准则，并且定时审查

Work collaboratively with others to achieve common goals and objectives; serve effectively in both team member and team leader roles; promote collaboration & teamwork in others.

共同协作以达到共同的目标和目的。有效展现团队成员及团队主管的角色，促进协作。

Ensure all team members report to work on time as scheduled.

确保所有团队同事按照安排准时上班.

Complete the performance appraisal process for colleagues as required, and ensure all appraisals have clear and accurate feedback and SMART objectives for the next 6 – 12 months.

完成同事表现评估，确保所有的评估都得到清晰准确的回馈，并能客观地制定跟进计划。

Knowledge of and educate others about how one's work aligns with the overall business/brand strategy, and ultimately shareholder value.

指导其他同事如何工作从而与整体业务与品牌战略保持一致，最终体现股东价值。

Understand the meaning and implications of key internal and external financial indicators.

理解内部和外部财务指标的意义及影响

Add value through operational efficiency through process improvement; understand and focus on the key drivers of sales, colleague and customer satisfaction, profitability, and quality.

通过收入的增长和有效的运作提升价值；理解并关注销售，同事和宾客的满意度，收益和质量的关键。

Understand hotel PMS – Opera and FCS to ensure efficient handling of work duties.

理解酒店PMS-Opera和FCS以确保有效地处理工作事务。

Be familiar with hotel emergency procedures e.g. fire alarm and take charge during emergency situations.

熟悉酒店对于紧急情况的程序，例如：遇火警时，并能负责紧急情况的处理。

Respond to guest requests ASAP before departing your shift.

在离岗前尽可能快地回复宾客的需求.

Actively participate in meetings as requested. Attendance must always be on time.

按照要求积极参与会议,并保持准时出席.

Perform other duties assigned by the management.

履行管理层安排的其他工作职责.

REQUIREMENTS 职位要求

Education 教育学历

Certificate / Diploma / Bachelor in Hotel Management

酒店管理类证书/学历证明/学士学位证明

Experience 经验

Three years related working experience in hotel

三年相关的酒店工作经验

Job Skill / Knowledge 工作技能 / 知识

Out-going personality

性格开朗

Good communication skills

良好的沟通技巧

Office administration experience

办公室行政经验

Computer Knowledge 电脑知识

Knowledge of MS office software

相关办公自动化知识

Opera PMS

酒店Opera系统

FCS系统

Language Proficiency 语言能力

Good command of English and Mandarin, other languages would be beneficial.

良好的英语及普通话掌握能力,掌握其他语言者优先考虑.

上海新天地朗廷酒店位于上海休闲娱乐中心地带，毗邻有 "东方香榭丽舍大道" 美誉的淮海路。酒店的经典隽永风格与老上海的独特魅力相互呼应，打造宁谧典雅的逍遥国度，让宾客细赏新旧文化迸发的火花。酒店的 357 间客房和套房揉合传统中式元素与现代风格，偌大的落地窗户将上海的醉人美景尽收眼底，结合优雅布置、豪华家具及经典的尊贵设施，为宾客缔造舒适惬意的住宿体验。酒店的餐厅和酒吧汇聚世界各地的美酒佳肴，开启难忘的美味旅程。凯旋餐厅大厨在开放式互动厨房即席烹调琳琅满目的环球美食，让人大饱眼福和口福，而米其林食府唐阁以独有的创意将传统名菜与新派美食结合，带来惊喜。宾客享用丰富盛宴后，更可以光顾露天的「新」吧，在星光下品尝特色鸡尾酒和各种小食，享受悠然时光。24小时开放的健身中心配备先进的体能训练器材，让您随时锻炼体魄。您也可以在 25 米的室内恒温游泳池内尽情畅泳，或在屡获殊荣的水疗中心享受以传统中医学为基础的疗程，彻底护养身心。酒店拥有 2,000 平方米的活动场地，从商务会议到盛大婚宴，都能灵活尽应所需。专业资深的活动策划团队确保商务会议或盛大婚礼尽善尽美。有意者请将履历电邮至： tlshx.recruitment@langhamhotels.com 如欲对酒店作更多了解，请登入http://xintiandi.langhamhotels.com.cn 在使用, 求职者所提供的个人资料时，雇主会严格遵守其个人资料政策的规定，并在收到要求后，会随即提供一份有关政策的复本。