• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 人性化管理

SCOPE 范围
l  To assist Director of Catering in the following aspects:
l  在以下方面协助宴会销售总监
-       ensuring overall smooth event management of MICE groups
-       确保管理会展团队总体能够顺畅进行
-       to be the expert for MICE event logistics in the Catering team
-       在宴会销售团队中是展会活动的后勤专家
-       to supervise all Catering sales in handling meeting enquiries
-       监督所有宴会销售对于会议查询的处理
-       to create a recognized 5 star catering service standard for the benefits of the overall hotel corporate image
-       创建一个被认知的五星酒店宴会销售服务标准，有益于酒店整体形象提升
 
PRINCIPAL RESPONSIBILITIES 主要职责
 
1.       Business Plan & Event Management
业务计划 & 活动的管理
l  To work closely with Sales team – MICE , Travel Trade market for more meeting, conference, incentive and exhibition business
l  与销售团队紧密合作 – 展会，旅游贸易市场，获取更多会议，会务，奖励旅游和展会业务
l  To be a business partner with Director of Sales – MICE and MICE co-ordinator in the Buddy system so as to follow up their confirmed business
l  成为销售总监的商务合作伙伴 – 展会，展会助理及相关好友系统，以便跟进他们已经确定的相关业务
l  To meets with event organizers for event logistics discussion
l  会见会议组织者进行活动的后勤讨论
l  To review scheduled events and trouble shoot potential problems / conflicts
l  回顾活动安排日程，对于潜在问题和冲突进行预估及解决
l  To provide “One Non Stop” service to all MICE business including greeting customers, negotiating and up-selling services and products, event orders and change log preparation, and other necessary follow up
l  对所有会展业务提供“不停顿”服务， 包括招呼顾客，商讨和提升销售各种产品及服务，对于活动订单和细节变更进行预先的准备及其他必要的后续跟进
l  Preparation of Corporate Action Plan/Resume and Welcome Letter
l  预先准备企业行动方案、简历、欢迎信
l  Preparation of all necessary documents for smooth running of events
l  预先准备各种必要的文件以确保活动顺利进行
l  To greet organizers prior to function starts
l  在宴会开始前向组织者打招呼
l  To check function rooms set up to avoid errors and mistakes
l  检查宴会房间的布置以避免任何错误
l  To get feedback and comments from organizers as after sales service
l  在销售服务之后，获取宴会组织者的反馈和评论
l  To monitor all themed breaks and theme parties so as to give ideas and suggestions for improvement
l  监督所有主题的茶歇和派对以便给予改进的建议和意见
 
2.       Sales Related Activities:
与销售有关的活动
l  To participate in all hotel hosting functions.
l  出席所有酒店的主办的宴会活动
l  To conduct site inspection for clients
l  陪同客户进行现场的视察
l  To participate in Sales Blitz
l  积极参与销售闪电计划
l  To achieve individual sales quota and booking pace
l  努力实现个人的销售闪电计划配额
l  To up-sell the hotel products so as to maximize revenue and profit
l  对于酒店产品的进行提升销售，以实现收入及利润的最大化
l  To propose new ideas for packages to meet market trend
l  根据市场变化提议新的套餐
l  To schedule lunch/dinner/cocktail entertainment with guest
l  为客户安排午餐、晚餐、鸡尾酒会等娱乐活动
l  To participate in Wedding Expo
l  参加各种婚展活动
l  To participate related social gathering events for exposure
l  参与相关媒体曝光的社交聚会
l  To encourage cluster sales for sister hotels
l  鼓励姐妹酒店的集群销售
 
3.       Communications
公共沟通
l  To attend daily briefing and other meetings such as MICE meeting, Department Head Meeting, S&M Meeting as per request
l  根据需要出席每日简会和其他会议，例如展览活动会议，部门领导会议，销售及市场推广部门会议
l  To represent Catering Dept in meetings when Director of Catering is absent or excused such as Morning briefing, F&B daily briefing……
l   在宴会销售总监缺席或不能参加时，代表总监出席例如晨会，餐饮部每日简会等
l  To co-ordinate all last minute changes and amendments for MICE group with all department concerned with prompt follow up
l  协助展会团队，并提请其他有关部门关注并迅速跟进，以便及时完成临时的更改和调整
l  To arouse management’s awareness of market trend, competitors strategies and business opportunities
l  激发管理层对于市场需求，竞争对手战略和商机的及时了解
 
4.  Administration and Others:
l  Carry out any other duties as and when required by the Director of Catering.
l  根据宴会销售总监的要求实施其他职责
l  To handle complaints and revert to management if necessary
l  处理客户的投诉，并在必须时告知管理层
l  To assist Director of Catering or Catering Manager and determine the individual booking pace for the team
l  协助宴会销售总监或宴会销售经理的工作，为销售团队每个人的预定进程
l  To assist Director of Catering to do routine checking of Function Room tidiness and set up
l  协助宴会销售总监完成对于宴会厅房间是否整洁，是否按要求布置的例行检查
l  To maximize space utilization of all function space for profit
l  将酒店所有宴会空间合理利用以便最大限度的提高利润空间
 
5.  Personal Training and Development
l  Provide guidance and directions to the Catering team during problem solving & price negotiation process
l  在如何解决问题和协商价格的过程中，提供指导和指示给宴会销售团队
l  Provide advice and supervision to the Catering team in achieving their individual goals
l  在宴会销售团队完成个人销售目标是，提供建议和监督
l  Assist Director of Catering to identify individual career training
l  协助宴会销售总监区分每个销售适宜的个人职业培训
l  To conduct training sessions to catering subordinates for MICE logistics, concepts, general policy and procedures
l  对宴会销售部门的下属进行会展物流，基础概念和一般条例及程序的培训
l  To support departmental trainer for new colleagues
l  协助部门的培训员对新员工进行培训
l  
Perform any duties assigned by the Management deemed necessary.
执行任何管理层委托的工作。
 
REQUIREMENTS 职位要求
 
1.         Education 教育学历
§    Higher Diploma or equivalent professional hotel training is preferred.
§    高校或同等学历的专业酒店培训为宜
 
 
2.         Experience 经验
§    At least 3 years relevant catering/event management experience, preferably in hotels with extensive catering facilities and capacities
§    至少3年与宴会销售和管理的相关工作经验，对于酒店各种宴会设施及可能性有足够的了解为宜
§    Concrete on the road sales experience is a must
§    必须有极其专业的销售经验
 
3.         Job Skill / Knowledge 工作技能 / 知识
§    Well versed with computer and strong knowledge in handling event logistics
§    精通电脑操作，并具有很强的处理会议物流的经验知识
§    Knowledge of Delphi is an advantage
§    具备Delphi知识为佳
§    Strength in updated & high tech AV equipment is preferred
§    具有对高科技AV设备及更新知识的为佳
§    Solid menu and catering related knowledge
§    具备完善的菜单和宴会销售相关知识
 
4.         Computer Knowledge 电脑知识
§    Knowledge of MS office software
§    MS办公软件知识
 
5.         Language Proficiency 语言能力
§    Proficiency in English and Putonghua is a must
§    必须熟练掌握英语与普通话
§    Excellent communication skills in both written & spoken English
§    口语与书面英语都具备优秀的沟通技巧

上海新天地朗廷酒店位于上海休闲娱乐中心地带，毗邻有 "东方香榭丽舍大道" 美誉的淮海路。酒店的经典隽永风格与老上海的独特魅力相互呼应，打造宁谧典雅的逍遥国度，让宾客细赏新旧文化迸发的火花。酒店的 357 间客房和套房揉合传统中式元素与现代风格，偌大的落地窗户将上海的醉人美景尽收眼底，结合优雅布置、豪华家具及经典的尊贵设施，为宾客缔造舒适惬意的住宿体验。酒店的餐厅和酒吧汇聚世界各地的美酒佳肴，开启难忘的美味旅程。凯旋餐厅大厨在开放式互动厨房即席烹调琳琅满目的环球美食，让人大饱眼福和口福，而米其林食府唐阁以独有的创意将传统名菜与新派美食结合，带来惊喜。宾客享用丰富盛宴后，更可以光顾露天的「新」吧，在星光下品尝特色鸡尾酒和各种小食，享受悠然时光。24小时开放的健身中心配备先进的体能训练器材，让您随时锻炼体魄。您也可以在 25 米的室内恒温游泳池内尽情畅泳，或在屡获殊荣的水疗中心享受以传统中医学为基础的疗程，彻底护养身心。酒店拥有 2,000 平方米的活动场地，从商务会议到盛大婚宴，都能灵活尽应所需。专业资深的活动策划团队确保商务会议或盛大婚礼尽善尽美。有意者请将履历电邮至： tlshx.recruitment@langhamhotels.com 如欲对酒店作更多了解， 请登入http://xintiandi.langhamhotels.com.cn 在使用, 求职者所提供的个人资料时，雇主会严格遵守其个人资料政策的规定，并在收到要求后，会随即提供一份有关政策的复本。